Robert (R.L.) Smith, Iii Email & Phone Number

New York, NY, US

Greater New York City Area

• Windstream Enterprise provides cloud-optimized network and communications solutions to empower businesses to solve complex technology challenges, enabling businesses to optimize performance, engage customers, and.
• Establishing and cultivating strong relationships with a diverse portfolio of up to 35 large enterprise clients generating $18M annually.
• Defining strategic account plans to exceed KPIs and maintain customer health scores greater than 95%.
• Consistently surpassed renewal and conversion quotas, achieving up to 200% of targets by driving product adoption and maximizing customer lifetime value.
• Successfully led the implementation of 35 applications for clients spanning up to 20 locations in the role of Project Manager.
• Generated regular analysis reports and conducted training sessions for customers, resulting in increased user proficiency and significant reduction in system errors.

New York City Metropolitan Area

• In 2017 Windstream acquired Broadview Networks, a premier information technology and cloud services provider. Distinguished by its proprietary advanced communications network, Broadview offers cutting-edge solutions.
• Achieved exceptional performance by surpassing bookings targets by up to 150% in both 2015 and 2016.
• Managed contracts averaging approximately $325k, doubling the target and surpassing the company average by 12x.
• Recognized as leader and innovator in leveraging Salesforce CRM to target prospects.

Greater Denver Area

• IP Communications (UCaaS) network operator and Managed Services provider with facilities and tandem networks in the United States and Canada.
• Developed and implemented strategies, policies and procedures to create long-term value and ensure customer satisfaction for a $10M multinational CCaaS provider.
• Oversaw operational and service functions while managing the preparation and maintenance of marketing and training materials, including white-label collateral for strategic and sales partners.
• Implemented strategies to streamline project processes and boost productivity during installations.
• Acted as the primary liaison for over 1,350 new customer installations, overseeing the creation of SLAs and procedures, and effectively managing project and support teams to achieve mutual objectives.

Greater New York City Area

Formerly RCN Metro Optical, a leading provider of customized, high-capacity network and colocation services across the Mid-Atlantic, Northeast, and Chicago regions. Recruited to spearhead technical sales targeting Tier 2-3 carriers and high-frequency trading markets. Exceeded sales quotas by 125% through successful promotion of colocation services, IP.

Greater Denver Area

Network operator specializing in bandwidth infrastructure, colocation, and managed video services, with a robust $28M revenue and 70 peering facilities. Tasked with leading wholesale opportunities aimed at Tier 2/3 carriers. Surpassed sales quotas by 125% through adept promotion of Point-to-Point circuits, Metro-Ethernet, IP Access, and managed video.

San Jose, CA

Prominent provider of integrated voice and data communications services leveraging the nation’s largest DS1 network to drive new revenue growth in the NYC Region. Achieved 110% of quota while sustaining a robust pipeline of $1.5M in net Monthly Recurring Charges (MRC) and $750K in Cisco equipment. Successfully recruited, mentored, and ramped up 15 system.

Greater New York City Area

New York-based provider of Unified Communications as a Service (UCaaS) applications, boasting a $10M revenue. Successfully exceeded quotas by 115% by onboarding 12 system integrator/VAR, interconnect, and consultant partners. Formulated product management plans and best practices aligning with company growth strategies.

Moscow, Russian Federation

• Built company to become largest NORTEL and BT Syntegra VAR in CIS.
• Engineered satellite based voice and data platform for Russian-British/Belgian joint venture.
• Subsequent to 1998 market collapse, restructured to ensure stability and growth.