Robert Thomas Email & Phone Number

Houston, Tx, Us

United States

Waller, Texas, United States

 Train and instruct employees on processes Schedule and coordinate parts inventory and flow to assembly At the direction of the supervisor, move materials from material assembly area to the assembly line/warehouse Review and analyze historical data regarding production of all teams within my work zone to understand efficiency rates Ensure employees are performing work that meets quality, safety and on-time delivery Act as an intermediary in confirming orders with actual materials taken to assembly Operate industrial forklifts to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks Complete all required paperwork and turn it all in at the end of the shift. Alert manager/supervisor/lead immediately of any concerns, damage, safety and equipment matters in order to respond quickly to resolve. Attend and participate in daily safety meetings. Ensure team’s proper PPE and uniform is always worn during shift Execute assignments in an accurate, timely and safe manner

Houston, Texas Area

 As the only analyst and salesman, I was responsible for maintaining several core client databases to ensure proper follow-up of all agents call volume, prospect distribution, sales commissions and closing statuses.  Prospect for new clients daily from various lead sources Respond to inbound leads from all internet lead sources, sign calls and etc. Input/manage client & lead database Conduct lead follow up & nurture leads until appointments are set Schedule appointments for listing and buying Educate clients through the buying process

Jersey Village, Texas, United States

 Managing Internet sales leads, responding to inquiries in a timely fashion and answering questions on available stock and product performance. Shared product knowledge with customers while making personal recommendations Negotiated prices, terms of sales and service agreements Contributed to repeat and referral business by using strong customer service and problem-solving skills Collaborated with colleagues to exchange selling strategies and marketing information Created an elaborate spreadsheet used by salesman that calculated their commissions with an easy-to-use interface

Houston, Texas Area

 Managed the highest number of cases on the team (700+ individual cases-200 cases above the average capacity of a case manager) for one of the highest profiled clients in the Outsourcing Department. Submitted a data analysis for specific metric upgrades to our web based data tool, to assist in our already successful high level of customer service. The upgrades were put to significant use. Created balancing spreadsheets assisting my peers in viewing trends and forecast availability with FMLA and Medical Leave hour calculation. This allowed a higher confidence and accuracy when case managers communicated with Client members in regards to their FMLA/Medical availability.

Iraq

Promoted through a series of positions with increasing responsibilities-ultimately leading to the promotion as an HR Generalist charged with the full responsibility of HR administration for a mid-level populated site. The larger scope of my responsibilities is listed on the first page.  The sole HR representative assigned as the HR Lead for a military satellite support site in Iraq-handling all aspects of HR, travel, payroll, staffing and corrective action for approximately 200 employees for 3 different projects. My primary job duty was to analyze data regarding the care for thousands of employees’ information regarding their personnel status, proper job coding and travel tracking while in theatre (Iraq). I also analyzed data of FTE percentages via department, sub-departments and current personnel attendance ratios of the same in order to obtain and communicate a comprehensive continued measurement of the site's ability to accomplish its goals per the requirements of the military. Required to handle large data sets with use of macros, “f” functions, pivot tables, algorithms and any other form of software that allowed faster and easier analysis. Assigned as the trainer for FLST (Front Line Supervisor Trainer-Intro to Management) for all Southern Iraq sites supervisors and managers due to 20+ years of experience in management. This duty required me to travel to various sites throughout Southern Iraq while remotely maintaining a high level of HR customer service at my base site electronically (mostly remote)

Houston, Texas Area

First (maybe only) Customer Service supervisor promoted straight to a Retail/Branch Manager position. Continually promoted through a series of increased responsibilities to the final position of Business Account Executive. Responsibilities included, but not limited to overseeing a team of up to 22 employees, which included an Assistant Manager, 4 Supervisors, 2 Operations Specialists and 16 sales associates over multiple locations. Charged with driving new business to exceed overall sales goals via several key performance indicators (kpi) in the measurements of monthly and YOY targets. Daily responsibilities included training and motivating staff, monitoring performance, quality and all work related products, equipment and marketing tools for each location. Highly recommended for the promotion to BAE from Retail Management. Charged with negotiated/proposed contractual agreements and the procurement of the same, in respect to the company’s core values and ethics. As Store Manager, coordinated the first all kiosk management meeting in the Houston market. Took the initiative to create a global effort in the Houston Market kiosks to directly compete against the Louisiana region –known for surpassing Houston with their impressive “going beyond attitude” customer service after “Katrina”. Credited for initiating the effort in earning Houston its first ever sales victory over Louisiana. YOY margins, sales and KPI’s exceeded all goals. Managed up to 10 retail locations for Verizon Wireless As BAE, accredited for landing the largest volume deal of the in the summer of 2008 (World Oilfield Machine).  As BAE, continually exceeded monthly goals with the assistance of the retail stores due to my previous job as a Retail manager. Additionally, my retail connections ultimately bridged a gap between the two Houston sales divisions resulting for a profitable partnership on both sides.

Bachelor Of Arts - Ba, Mass Communication/Media Studies, 3.0

Liberal Arts, Mass Communication/Media Studies, 3.2 Gpa

Activities and Societies: I was second in command of the PV ROTC Battalion (Battalion Executive Officer) as I minored in Military Science.