Responsible for creation and management of communication tactics to better promote awareness of Patty’s Hope. Requires resilient consistency to creatively solve problems, strong project management and collaboration skills, exemplary work ethic, and proven experience in effective use of platforms for marketing and communication initiatives.• Maintain professional image through positive communication, proofreading, and copywriting for marketing and fundraising leading to higher community engagement and donor participation• Plan and develop content to strengthen Patty’s Hope’s communications capacity and build brand continuity. Responsible for creation and maintenance of all visual representations of Patty’s Hope to ensure branding specification.• Outreach to local organizations to seek partnerships through financial and volunteer capacities.

All-encompassing position requiring effective and successful management of labor, productivity, quality control and safety measures as established and set by director.Daily operations:• Effective communication with director and collaboration with management team to ensure proper staffing within the six sections that encompass the Zoo Crew.• Oversee supervisors, scheduling, interviewing, hiring, and delegation of a team of 30+• Improve allocation of resources through consideration of the needs of the staff as well as the needs of the Zoo• Personally handle all manners of customers interactions, including but not limited to complaints, general questions, refunds requests, and enforcement of Zoo rules to establish customer satisfaction• Ensure time sensitive maintenance of Ride Operations, Treetop Zoofari, and general Zoo upkeep is performedSuccessful to:• Maintain the highest level of safety for the multiple high rope’s courses of the Treetop Zoofari Adventure Park. o Coordinate daily course checks, proper harnessing and training procedures, correct training of new employees, and rescue training when deemed necessary• Work alongside the Core Operations Manager to coordinate large groups attending the zoo including:o Organization of groups upon arrival, presentation of group entrance instructions, and customer service with guests throughout their visit• Coordination and execution of Summer Safari Day Camp • Creation of new advertising and updating of existing promotional material using Adobe Suite. o Redesign of all marketing materials while in this position has guaranteed brand specific design to increase Zoo promotion and better promotion of animal conservation, programs, and policies.

• Provide high quality and timely assistance to all departments within the Division of Consolidated Laboratories. o Responsible for DCLS employee personnel record maintenance; preparation of statistical, administrative, and fiscal reports as requested while maintaining record confidentiality at all times. o Allow for consistency in the recruitment and hiring processes, including time sensitive and confidential submission of positions, acting as liaison between Group Manager and Human Resources, and coordinating as well as scheduling interviews.o Duties also require interacting with administrative and technical personnel as well as all DCLS customers, participating in activities and assignments to create/modify/review Administrative SOP’s, and serving in various committees to ensure safety and quality control standards are met within each department in a timely manner.

Required to provide high quality customer service on a 24 hour basis when guests were on site. Coordinated and ensured success of required cleanliness, requests, and troubleshooting to fit specific needs of groups including facility preparation, and on-site hosting/support for guests while staying on property. Promoted awareness of seasonal family camps/retreat programs and services through creation of news releases, flyers, and other media resources. Performed planning, coordination, and implementation of 2 week summer staff orientation for all full time and summer staff members. Successful coordination with all departments as well as Executive Director to create a specific environment for incoming staff, acted as direct on-site support for all staff during programs. Orientation provided higher rate of staff satisfaction and assurance of quality training prior to guests’ arrival, thus creating a more professional environment.

Direct supervisor and manager of 15+ kitchen staff through 10 weeks of family camp and youth retreat groups. Responsibilities include: facilitate staff evaluation, supervise and train employees; plan, assign, and direct work; address complaints and resolve problems. Monitor expenditures and maintain budget, light building maintenance. Required to multi task multiple requests at once and complete them in time specific manner while upholding the standards of Horn Creek. Provided 24/7 access for guests throughout stay to personally handle all requests swiftly and effectively, successfully created enjoyable environment for guests and staff alike to ensure satisfaction for all parties.

Ensure quality control for retreat groups by settings goals and evaluating effectiveness. Schedule, coordinate and ensure the preparation of facilities for use, manage several groups of varying age groups per week. Assisted with registration process, performed welcome introduction of camp and its practices, assistance during meals and communication between group and kitchen, consistent effective speaking before groups whenever needed, and lead programs including recreation activities such as high ropes, lifeguarding, low ropes, etc. Provide for the safe operation of facilities and equipment, ensure hospitality and maintain cleanliness of camp. Position required extreme flexibility to handle any unexpected challenges to guarantee contracts and satisfaction.Improved return rate of guest groups through consistent and excellent customer service.

Facilitated daily schedule of students grades K-5, train, assist and supervise other group leaders in standards set by supervisor and company, handle discipline problems, and monitor performance of grades 2-5 on a daily basis. Created flexible and creative solutions to issues that arose based on each child's needs to ensure their specific success. Wrote reports and prepared correspondence for Director to report and find solutions to behavior issues, group dynamics, staff communication, and improvement of programs. Attendance improved through referrals due to customer satisfaction and improvements made to programs during time there.Create, supervise, and evaluate camp programs to educate and engage group in previously unknown subject.