Led cross-functional teams to ensure uninterrupted operations through effective risk management and crisis scenario planning. Overhauled recovery services by implementing automated tracking and optimizing processes, enhancing client relationships and service efficiency.

Led transformative analytics and automation projects, enhancing operational efficiency and client service quality. Collaborated with IT and operations to develop custom API integrations, reducing manual workload and increasing client referrals. Also streamlined processes and significantly improved client satisfaction.

Led key initiatives to enhance user experience and system efficiency. Established effective communication channels for privacy compliance and managing risk with targeted strategies. Spearheaded the development of an anonymous chat feature, boosted user engagement and collaborated on a user acquisition strategy, significantly increasing platform adoption.

Led digital innovation in the heavy-earth moving machinery and mining sector. Developed a versatile platform encompassing three key segments: trade, rent, and maintain industrial machinery. Integrated TMS systems to streamline transport logistics for trade and rent operations, while the implementation of predictive analytics in maintenance processes enhanced operational excellence across all segments.

Pioneered end-to-end digital strategies for customer acquisition, integrating ERP systems to elevate operational efficiency. Transformed demand planning and inventory management, thus reducing downtime and achieving substantial cost savings, fuelling the company's growth and expanding both domestic and international market reach.

Supported client interactions and project management from planning through completion on a $22M project. Monitored and documented bridge construction progress, preparing detailed reports and daily logs to enhance tracking and decision-making.