Rainier M. Email & Phone Number

Atlanta, Georgia, Us

My Day-to-Day Might Include:- Product Strategy: I am setting the vision for how Assurant handle things like device repair, replacement, and customer support. This means I'm figuring out what our customers need and how technology can make those processes better.- Backlog Management: Thisis my to-do list for my development team. I'm keeping a prioritized list of features, improvements, and bug fixes in Azure DevOps.- Collaboration: I am working closely with different teams within Assurant (supply chain, repair, engineering, etc.) and with outside partners to make sure everyone is on the same page. within the overall device claim fulfilment process.- Analysis and Improvement: I'm track how well our products are doing, analyze data, and find ways to make them even better.- Communication: I'm presenting my ideas to executives, working with clients, and explaining technical details to different internal and external audiences.- Market Research: I'm keeping an eye on the industry, looking for new opportunities, and helping Assurant stay ahead of the curve.Basically, I'm responsible for the entire lifecycle of these service and delivery products, from brainstorming new ideas to launching them and making sure they're successful.

Atlanta, Ga, Us

Gathering of requirements and led the business analysis effort for the implementation of owner “golden record” mastering contact information and timeshare ownership.- Mastering of “golden record” for 2.5 million active owners and their timeshare entitlements as well as their benefit levels.- Documenting of the base dataset view for owners and timeshare ownership for usage within Salesforce.- Defining the required data elements and rules for consolidating the owner “golden record”.- Documented dataset normalization across three legacy timeshare management systems for both owners and timeshare ownership - Detailed requirements for both the initial migration and then ongoing API integrations into Salesforce from the three legacy timeshare management systems.- Documenting additional business rules for the presentation of timeshare ownership within Salesforce as a transition away from legacy timeshare management systems.

Miami, Fl, Us

Document user stories & requirements and support issues for internally developed building & right of way permitting systems, including mentoring and leading a team of four analysts including myself, leading the assessment of a build versus buy decision for the city of Miami, documenting of user stories & requirements for the update of the user experience for the right of way permitting application, inspections of right of way permits for Public Works team and working with a our data scientist to leverage data across the city of Miami.Additionally, worked with senior management to implement data governance practices by defining and documenting data usage within the city of Miami for consumption by both executives and constituents, identifying and managing public benefits generated as part of business & zoning permitting and defining and documenting a Public Works dataset to be used as part of Google Big Query implementation for use by senior management.

Miami, Fl, Us

Manage and provide work direction to BA and other areas within the department. Established and maintaining an agile practice across the team. Act as scrum master for the teams, facilitating all rituals in the process. Arrange and facilitate company workshops to map current & future state processes to document requirements. Lead testing efforts by ensuring that issues are identified, tracked, reported on and resolved in a timely manner.Implemented and documented processes for the Dev, Quality Assurance (QA) and Business Analysts (BA) teams to improve team cohesion.Worked with senior management to build a communication routine for requirements through deployments with our customer base.

Atlanta, Georgia, Us

Helped a medium scale company transition from waterfall to agile software development practices. Worked with the teams to configure, and manage our Microsoft TFS & JIRA Agile instances, including workflow design and updates based upon team input. Lead business analysis for medium to large projects that affect our business unit in the Property Preservation & Property Inspection industry. Work with IT architect and developers to implement system changes required as part of both compliance efforts and client requests.

Atlanta, Georgia, Us

Led the financial integration of a major acquisition in to our enterprise Accounting suite for both Accounts Receivables and Accounts Payable functions. Led the business analysis of a Client-facing web app for our Property Inspection and Property Preservation business. Trained and mentored business analysts to further assist in the growth of the business unit, including establishing best practices for gathering and documenting of business requirements.Defined and led the analysis and development of system enhancements for our Property Inspection and Preservation business. Assigned as part of the corporate Mobile Initiatives team to help identify and define the mobile strategy for a medium to large scale enterprise solution. Define and document the use of Agile methodology for the internal development team in conjunction with an external development service provider. Facilitated and led the selection process for a "Request For Proposal" (RFP) for a mobile app development service providers. Defined and documented the mobile development SDLC for a medium to large scale enterprise opportunity. Managed and facilitated the roll out of "Agile" project methodology within the IT and business areas for high-profile projects within the enterprise. Worked to identify and transition from a senior management solution to a team-focused solution for effectively managing the development and maintenance of software within a medium to large enterprise. Assigned to corporate SDLC initiative to help identify and define development strategy and standards for medium to large scale enterprise solutions.

Atlanta, Georgia, Us

Implemented process improvements within my department. These leveraged industry-standard best practices & procedures. The improvements resulted in the time to complete reporting projects to decrease from an average of 6 business days to 2 business days. Responsible for the monitoring and development of recurring metrics for our client-facing risk management website. Managed the relationships with our geographically dispersed and virtual IT teams in regards to the projects we are tasked with for delivery to market. Coordinated the priorities of reporting deliverables with our business customers. Managed expectations of our business customers in regards to the deliverables promised by our team. Communicated to Senior Management Team on delivery and status of Milestones, Obstacles and Risks in the projects I am managing.

Atlanta, Georgia, Us

Analysis, design & documentation for the creation of an enterprise-specific, multinational, multi-lingual insurance administration system. Created business requirements and process flows for distributed enterprise-specific applications, including actuarial, accounting, operations and marketing functions in an international team. Launched major Creditor Insurance clients in Mexico & Germany. Training of European & Mexican Team as needed. Supported Mexico Business Unit in Operational Processes with a monthly volume of US$5 Million and 500,000 transactions. Communicated with senior management on the progress of projects affecting our international offices Manage priorities for projects and requirements for our international offices

Atlanta, Georgia, Us

Managed & communicated with senior management on the progress of projects affecting our international offices. Conducted quarterly operational reviews within designated international office. Create business requirements and process flows for distributed enterprise-specific applications, including actuarial, accounting, operations and marketing functions Analysis, design & documentation for the creation of an enterprise-specific, multi-national, multi-lingual insurance administration system Participate and manage team responsible for government audit of start-up operation in Latin America Analysis, design & documentation for launch of start-up office in Germany. Analysis, design & documentation for conversion of existing office in Canada to new Creditor application.

Atlanta, Georgia, Us

Gathered business requirements for upcoming enhancements from our Argentina subsidiary. Business testing of modifications for our Argentina subsidiary. Development, implementation and support of international sales force extranet. Development & implementation of electronic signatures by our international sales force. Development & implementation of electronic application for insurance. Workflow training for Operations staff in conjunction with the secure HTTP transfer-mechanism.

United Kingdom Temporary Transfer. Gathered business requirements for all necessary reporting functionality.Document & create reports for Operational Areas using Crystal Reports & Crystal Enterprise. Established Test Plans & Environment for Functionality testing of enterprise application. Document process flows for Operational Areas. Developed documentation on procedures for end-users. Developed Conversion methodologies from Navisys Financials to StoneEagle Creditor application (enterprise application). Developed mapping document for conversion from Navisys Financials & Shoebox applications to the StoneEagle Creditor application.

Atlanta, Georgia, Us

Gathered business requirements for upcoming enhancements from our Argentina subsidiary. Business testing of modifications for our Argentina subsidiary.Development, implementation and support of international sales force extranet.Development & implementation of electronic signatures by our international sales force.Development & implementation of electronic application for insurance.Workflow training for Operations staff in conjunction with the secure HTTP transfer-mechanism.

Atlanta, Georgia, Us

Gathered business requirements for Y2K ProjectAssist in the functionality testing of Leverage PolicyLink system (v2.2). Generate & maintain automated test scripts for PolicyLink system (v2.2) based on business requirements