Ryan Manuel Email and Phone Number
Ryan Manuel work email
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Ryan Manuel personal email
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Ryan Manuel is a Business Operations Professional | Customer Success | Business Process Optimization | Service Enablement at City and County of San Francisco. He possess expertise in writing, team building, merchandise, ability to work independently, sales and 80 more skills. Colleagues describe him as "Ryan is an operations guy who could be a sales guy but will ultimately bring significant value to his organization in either role. Ryan is highly proficient at analyzing and presenting financial reports for client engagements and often (with minimal supervision) authored the reports that were presented by the sales and management teams. Ryan's work ethic is impeccable and he always delivers quality work, regardless of the volume or timeframe. I highly recommend Ryan and can assure anybody considering him for a role on their team that he will make your team better."
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Administrative Analyst, Office Of Contract AdministrationCity And County Of San Francisco Aug 2024 - Present -
Manager, Customer SuccessNotified Apr 2018 - Oct 2023(Formally a NASDAQ business)• Led a 15 member team, responsible for continued implementation, onboarding, and post-sale support for digital media services for Investor Relations and Public Relations programs• Implemented team targets (KPIs and retention/NPS) and developed health assessment frameworks• Developed SalesForce and Jira reporting and dashboards for real-time client account assignment, performance monitoring, and at risk tracking• Prepared ad hoc and quarterly customer success performance metrics for Senior leadership read out• Enhanced onboarding efficiency by 50% through the development and maintenance of SharePoint for internal training materials, benefiting both new hires and the global team's resources• Partnered with Product teams to co-develop agile roadmap and establish product-market fit based on Voice of Customer, team feedback, and latest market trends• Product Owner contributing to the implementation and roll out a ticketing platform in a 6 months timeframe • Simultaneously operated as an individual contributor managing a book of up to 45 clients -
Manager - Account ManagementNasdaq Aug 2015 - Apr 2018San Francisco, California, United States• Directed a team of 10 direct reports responsible for continued implementation, onboarding, and post-sale support for digital media services for Investor Relations and Public Relations programs ~800+ clients• Achieved and sustained 99% compliance with Service Level Agreements • Coordinated resources and internal teams to address product functionality, crisis escalation/management • Product Owner, involved in A/B testing and migration ~2000 websites to a Drupal web hosting platform• Coached, mentored, and nurtured team members' professional development• Simultaneously operated as an individual contributor managing a book of 60 clients -
Account ManagerNasdaq Apr 2010 - Aug 2015San Francisco, California, United States• Oversaw entire client relationship for a portfolio of 90+ clients with a ARR of ~2 million dollars • Managed digital media services for Investor Relations, Public Relations, and Corporate Governance programs• Maintain HTML/CSS/JSON content for Investor Relations and Newsroom websites• Successfully project managed 10-15 website redesign, ADA and InfoSec review projects annually for enhanced user experience• Consulted on change/risk management to align with best practices and regulatory requirements• Built relationships with C-Suite and Executive management to retain and manage customer lifecycle• Generated leads for upgrading and upselling new features and products • Conducted quarterly/annual reviews for budget analysis and contract renewals
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Client Account Manager AssistantNasdaq Nov 2009 - Apr 2010San Francisco, California, United States
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Sr. Project/Account CoordinatorMaritz Motivation Jan 2007 - Jun 2009Redwood City, California, United States• Developed project scope, including managing budgets, timelines and delivery dates• Managed daily updates to project documents and monitored fulfillment of client inventory• Interacted with multiple departments to control project risk elements• Conducted market research analysis, and procurement forecasting of merchandise• Authored written and electronic metric reports for procurement and CRM analysis• Prepared correspondence and audited documentation for internal and client facing deliverables• Produced monthly, quarterly and annual fiscal ROI reports• Developed creative marketing communication material used for project launch and special events• Coordinated onsite promotional events and campaigns -
Casualty Adjuster ICrawford & Company Feb 2005 - Mar 2006San Mateo, California, United StatesResolved casualty claims of moderate to complex exposure by investigating losses and negotiating settlements• Examined claims forms, policies and endorsements• Conductsed on-site investigations, interviews claimants and witnesses obtaining official reports• Set loss reserves and controlled claim costs• Prepared reports by collecting and summarizing information required by client• Settled claims determining insurance carrier’s liability, client’s instructions and authority levels• Pursued subrogation and recommended litigation when appropriate -
Sales Account ManagerAmax Jan 2004 - Sep 2004Fremont, California, United States -
Assistant Operations ManagerDistributech Media Solutions Apr 2002 - May 2003Foster City, California, United States
Ryan Manuel Skills
Ryan Manuel Education Details
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Bachelor Of Science - Bs
Frequently Asked Questions about Ryan Manuel
What company does Ryan Manuel work for?
Ryan Manuel works for City And County Of San Francisco
What is Ryan Manuel's role at the current company?
Ryan Manuel's current role is Business Operations Professional | Customer Success | Business Process Optimization | Service Enablement.
What is Ryan Manuel's email address?
Ryan Manuel's email address is ry****@****ied.com
What schools did Ryan Manuel attend?
Ryan Manuel attended San Jose State University, San Francisco State University.
What skills is Ryan Manuel known for?
Ryan Manuel has skills like Writing, Team Building, Merchandise, Ability To Work Independently, Sales, Market Research, Fiscal Policy, Cascade, Return On Investment, San, Business Administration, Sage.
Who are Ryan Manuel's colleagues?
Ryan Manuel's colleagues are Marta Mendoza, Howard Tevelson, Alyssa Jones-Garner, Justin V Morgan, Barnaby May, Siddique Mohammed, Jeffrey San.
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Ryan Manuel
Assistant Professor Of Practice | Mcaa Career Development Committee Member | Construction Management InstructorWest Lafayette, In3fhpaschen.com, cgvisions.com, purdue.edu2 +177344XXXXX
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Ryan Manuel
Severna Park, Md4gmail.com, constellationwest.com, yahoo.com, symantec.com3 +170328XXXXX
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3hotmail.com, parexel.com, parexel.com1 (781) 4XXXXXXX
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