Mark Mckenna Email and Phone Number
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I love teaching others and designing systems that amplify capability. My background includes instructional design, management, and remote collaboration.In addition to work, I enjoy playing sports and making music.I wrote a children’s book that celebrates counterintuitive solutions.
Churn Buster
View- Website:
- churnbuster.io
- Employees:
- 8
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General Manager And Head Of Customer SuccessChurn BusterHyde Park, Ut, Us
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Head Of Customer SuccessChurn Buster Jul 2021 - Present
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Customer Experience SpecialistChurn Buster May 2019 - Jul 2021B2B Customer Success → Working with 1k+ subscription companies (eCommerce and SaaS) to improve retention and reduce churn.Develop educational materials, new feature updates, and technical documentation so customers can optimize the value they get from our platform.Member of a dynamic, remote team. We take a customer-centric approach to our strategy, marketing, and product development.
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OwnerMetateach L.L.C. (Putoutthefires.Com) Dec 2016 - PresentGreater Salt Lake City Area• Create content (guides, articles, courses, etc.) to help professionals accomplish their most important work, maximize their performance, develop valuable work skills, and achieve meaningful results.• Deliver ongoing coaching and support through resources, demos, webinars, etc.• Manage all business processes and activities at putoutthefires.com. -
Instructional DesignerLds Business College Aug 2017 - May 2019Greater Salt Lake City Area• Member of a collaborative team of instructional designers who developed immersive learning experiences for thousands of learners• Contributed to the development of an innovative training program that accelerated course development by more than 50% -
ManagerSelf-Reliance Services Aug 2016 - Aug 2017Greater Salt Lake City Area• Implemented and supported a new training program in 50 locations involving a scope of 70,000+ participants• Acted as a key consultant in the development of the enterprise software (Microsoft Dynamics CRM) used throughout the global organization.
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Associate ManagerSelf-Reliance Services Jun 2014 - Aug 2016Greater Salt Lake City Area• Managed a team that helped 2,500+ customers find gainful employment using our SaaS platform• Developed knowledge base support materials, tutorials, courses, manuals, and other user documentation using video, graphics, and text
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Job Coach TrainerDeseret Industries Jun 2008 - Jun 2014Greater Salt Lake City Area• Retail trainer and supervisor providing performance management, coaching, on-the-job-training, and development to 300+ employees• Part of a team that earned Director’s Recognition (highest organizational award) 3 consecutive years for sales and customer support excellence• Increased annual revenue by 14% and 18% in two departments by developing and implementing process improvement strategies• Accelerated benchmarking of over 1,000 employees each year through the development of a strategic training program
Mark Mckenna Skills
Mark Mckenna Education Details
Frequently Asked Questions about Mark Mckenna
What company does Mark Mckenna work for?
Mark Mckenna works for Churn Buster
What is Mark Mckenna's role at the current company?
Mark Mckenna's current role is General Manager and Head of Customer Success.
What is Mark Mckenna's email address?
Mark Mckenna's email address is r.****@****ail.com
What is Mark Mckenna's direct phone number?
Mark Mckenna's direct phone number is +180124*****
What schools did Mark Mckenna attend?
Mark Mckenna attended Utah State University, Utah State University.
What are some of Mark Mckenna's interests?
Mark Mckenna has interest in Audio/video Editing, Broadway Music, Economics, Cello Playing, Corporate Strategy, Education/learning, Storytelling.
What skills is Mark Mckenna known for?
Mark Mckenna has skills like Public Speaking, Training, Management, Microsoft Office, Customer Service, Coaching, Technical Writing, Leadership.
Who are Mark Mckenna's colleagues?
Mark Mckenna's colleagues are Ken Johnson, Joelle Goldman, Kylie Sites.
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