.Raphael Mastromonaco. Email & Phone Number

United States

My key focus is on fostering and managing relationships, both with our valued clients and strategic hardware vendors like Cisco, Ruckus, ITsavy, and HP. Through a metrics-driven approach, I aim not only for service improvements but also for identifying sales opportunities and contract renewals. I've established a central information hub that enhances our support teams' efficiency, ensuring we maintain transparent communication with our clients. My management of relationships emphasizes top-tier… Show more My key focus is on fostering and managing relationships, both with our valued clients and strategic hardware vendors like Cisco, Ruckus, ITsavy, and HP. Through a metrics-driven approach, I aim not only for service improvements but also for identifying sales opportunities and contract renewals. I've established a central information hub that enhances our support teams' efficiency, ensuring we maintain transparent communication with our clients. My management of relationships emphasizes top-tier service, recognizing its direct impact on securing continued contracts and expanding sales opportunities. Show less

Corpus Christi, Texas, United States

While guiding customers through a range of products from entry-level to premium, ensured a perfect match for each individual's needs and budget. I've distinguished myself by adeptly matching products to immediate customer needs and spotlighting potential upgrades. My proactive approach in promoting the Best Buy credit card led to a 25% surge in sign-ups, which in turn played a significant role in a 15% sales boost for the store. I've overseen sales in various categories, from high-end cameras… Show more While guiding customers through a range of products from entry-level to premium, ensured a perfect match for each individual's needs and budget. I've distinguished myself by adeptly matching products to immediate customer needs and spotlighting potential upgrades. My proactive approach in promoting the Best Buy credit card led to a 25% surge in sign-ups, which in turn played a significant role in a 15% sales boost for the store. I've overseen sales in various categories, from high-end cameras to luxury home theaters, consistently outperforming our sales targets. My commitment to customer understanding is evident in the dynamic product demonstrations and workshops I've led. Collaborating with teams, I've ensured compelling product displays, always staying updated on the latest electronic trends to offer current advice. At every step, I've prioritized exceptional customer service, reinforcing Best Buy's esteemed reputation. Show less

Corpus Christi, Texas, United States

I enhanced our training methods by tailoring content, leading to a 15% boost in sales team efficiency and surpassing our quarterly goals by 20%. I launched a mentorship program, leveraging the knowledge of seasoned staff, which improved district efficiency by 10% and increased sales conversions by 18%. My hands-on field training sessions received 98% positive feedback and resulted in a 25% rise in field sales. By streamlining sales processes across 17 stores with a unified CRM and optimized… Show more I enhanced our training methods by tailoring content, leading to a 15% boost in sales team efficiency and surpassing our quarterly goals by 20%. I launched a mentorship program, leveraging the knowledge of seasoned staff, which improved district efficiency by 10% and increased sales conversions by 18%. My hands-on field training sessions received 98% positive feedback and resulted in a 25% rise in field sales. By streamlining sales processes across 17 stores with a unified CRM and optimized routes, I reduced inefficiencies by 32% and consistently grew monthly sales by 15%. Additionally, I've been meticulous with budget management, ensuring our financial strategies align with sales goals, leading to a 20% better ROI. Show less

Meriden, Connecticut, United States

I completed intensive training with Microsoft to enhance my sales skills and product knowledge. Leveraging this expertise, I exceeded laptop and desktop sales goals by 40%. I took on a mentorship role, training our in-store team on Microsoft products, which uplifted our department sales by 38%. Through effective customer education, I boosted Office 365 subscription sales by 21%. I also took pride in pushing sales for Microsoft's specialty computers, contributing to a 17% growth in premium… Show more I completed intensive training with Microsoft to enhance my sales skills and product knowledge. Leveraging this expertise, I exceeded laptop and desktop sales goals by 40%. I took on a mentorship role, training our in-store team on Microsoft products, which uplifted our department sales by 38%. Through effective customer education, I boosted Office 365 subscription sales by 21%. I also took pride in pushing sales for Microsoft's specialty computers, contributing to a 17% growth in premium device sales. Show less

Bristol, Connecticut, United States

Having implemented crucial operational strategies, I boosted our monthly revenue by 20% and slashed operational costs by 15%. Within a short span of six months, I transformed our store into a thriving, profitable venture. I took the helm during the store's transition from franchise to corporate, achieving an impressive 98% compliance in rigorous audits. My commitment to continuous improvement, rooted in lean methodologies, enhanced our operational efficiency by 25% post-transition. By… Show more Having implemented crucial operational strategies, I boosted our monthly revenue by 20% and slashed operational costs by 15%. Within a short span of six months, I transformed our store into a thriving, profitable venture. I took the helm during the store's transition from franchise to corporate, achieving an impressive 98% compliance in rigorous audits. My commitment to continuous improvement, rooted in lean methodologies, enhanced our operational efficiency by 25% post-transition. By diligently monitoring key performance indicators, I ensured sustained profitability, consistently scoring above 95% in monthly KPI evaluations. Leading a 30-member team, I championed a high retention rate of 90% during our transition, amplifying our overall productivity by 10%. My introduction of in-depth training modules significantly improved our customer service feedback by 30% and cut our time with customers in half. I took pride in consistently aligning our store with corporate benchmarks, always hitting the mark with a 100% score in quarterly evaluations. Show less

Corpus Christi, Texas, United States

I spearheaded a 15-member sales team, focusing on computer sales and support. With specialized training modules, we enhanced team efficiency by 30% and boosted our yearly sales target by 17%. Through strategic recruiting, we grew our talent pool leading to increased customer loyalty and a 25% uptick in repeat business.

Corpus Christi, Texas, United States

I quickly rose from card replacement to Workforce Coordinator in three months, prioritizing customer needs. My strategies boosted satisfaction by 20%, reduced call times by 15%, and decreased escalations by 30%. I maintained a 95%+ service level by monitoring calls and adapting to traffic patterns, ensuring uninterrupted customer service and leveraging employee metrics to enhance quality.

Bachelor Of Arts - Ba, Business/Corporate Communications

Bachelor Of Arts - Ba, Speech Communication And Rhetoric