Robert M. Email & Phone Number

Syracuse, NY, US

Remote, US

Direct and oversee the day-to-day operations of VA projects (~$263 million) using tailored SAFe-aligned and lean agile delivery methodology and DevSecOps agile release trains for software development and testing services delivered to the Veterans Administration. Orchestrate the planning and initiation of program management lifecycle events aligned with.

Remote, US

Veteran Benefits Management System Software Quality Assurance Managed an agile project life-cycle activities and reporting for the $9-million-dollar validation and verification of software application deliveries for critical VA benefits systems. Maintained project financials, status briefings, personnel management, and on-time submission of contractually.

Remote, US

Enterprise Security Engineering Compliance & Validation Service Support (ESECVS) Currently manage agile-delivery project life-cycle activities and reporting for this $ 4.9 million-dollar software product compliance, validation and verification project. Achieved scores of 5.0 on QASP. (T4NG)

Portfolio Director (VA) DevOps Portfolio Manager/Director – May 2019 - presentActively guide and oversee the day-to-day operations of 8 active projects ($120 million) delivering products and services to the Veteran Administration. Manage alignment of projects to strategic objectives for growth, P&L, risk tolerance, and customer satisfaction.Program Manager.

As the Program Manager, orchestrated the planning, launch, and initiation of program management lifecycle events and reporting on the Information Technology Software Management tool implementation to the Department of Veterans Affairs. Established a virtual project team to deliver this five year, $200 million project to manage software across the VA.

Syracuse, NY, US

Chapter 33 LTS Sustainment and 701/702 System Enhancements (VA)Directed all phases of agile software development lifecycle and sustainment scrum teams to organize and deliver the post 9/11 GI Bill benefits and 2014 Choice Act mandates on the $9.9 million contract. Effectively managed a virtual cross-functional workforce made up of both company and.

Syracuse, NY, US

Defense Medical Information Exchange (DoD) As the Project Manager, led the growth of this contract from an initial $11 million contract to $37 million over 3 years. Managed an agile software development lifecycle approach to deliver system integration and engineering services. Successfully achieved the development and delivery of an integrated healthcare.

Syracuse, NY, US

Emergency Department Integrated Software (VA) As the Program Manager, led this $2-million-dollar development contract to enhance performance, content and reporting capabilities to the software application through agile scrum practices and delivered these updates to the VA Emergency room systems.

Syracuse, NY, US

Beneficiary Travel and Mileage Reporting System (VA)Provided program management leadership, oversight, and mentoring to a new project manager that resulted in the agile software development and delivery of seventeen application updates that enhanced and improved the overall accuracy and completeness for Veteran travel claims.

Syracuse, NY, US

National Towers Program, ASMGCS and ADS-B – Australia and Tasmania - $47 million - Directed program and engineering activities for the design and delivery of the National Tower Technology Project, to upgrade air traffic control tower management systems and led the development, test, and deployment and activation of six turn-key air traffic management and.

Syracuse, NY, US

Directly managed the on-time delivery of air-traffic management solutions – ADS-B, MLAT, Aerobahn, and SMR - to Montréal Airport, Icelandic Civil Aviation Administration, and NWA at Minneapolis-St. Paul Airport.

Dearborn, Michigan, US

Managed an assigned region. Developed B2B relationships leading to the capture of five new wholesale and capital loan accounts generating $11.5 million in new business. Created and initiated sales and marketing strategies that increased extended service contract market share 10% annually for three consecutive years. Achieved overall dealer service.

Dearborn, Michigan, US

Directed the design, development, and launch of the CRM-based Lease Owner Loyalty Department for Jaguar Cars, N.A. Delivered the project within 6 months of charter approval and under budget. Developed customer contact strategies, processes, and scripts. Managed the development of a SQL database for call management and the capture of customer feedback..

Dearborn, Michigan, US

Provided analysis for corporate projects and initiatives. Completed time and motion studies on existing business methods. Re-engineered business processes and introduced new methods to complete tasks. Developed FTE forecasts based on business process time and volume standards. Appointed to the Global Organization Team (GOT) to complete business process.

Dearborn, Michigan, US

Managed a 35 member service team for a $600 million account portfolio. Achieved a #1 national ranking for loss-to-receivable ratio. Chaired an employee team whose initiatives improved internal employee satisfaction ratings within the team, increasing from 76% completely or very satisfied to 89% completely or very satisfied YOY. Promoted 8 employees in 8.

Dearborn, Michigan, US

Developed and delivered a comprehensive customer service training curriculum. Redesigned and updated the training curriculum for full-time and part-time CSRs. Lead trainer for Regional Diversity training delivery.

Dearborn, Michigan, US

Supervised an 8-employee credit department. Directed a purchase policy that achieved a 10% growth in the auto loan portfolio. Prepared credit review files on all dealerships to assess risk, financial stability, and prepared recommendations to dealerships to improve performance and profitability. Recommended lines of credit.

Dearborn, Michigan, US

Managed the Southern-tier region, focusing on relationship management, market share, and inventory audits. Prepared assigned credit files and reviewed recommendations with dealers. Reviewed, analyzed, approved and rejected customer credit applications. Regularly approved up to $1 million in new auto loans each week. Responsible for portfolio management.

Dearborn, Michigan, US

Supervised fifteen CSRs responsible for the collection and servicing of a $300 million loan portfolio.