• Front line support with an emphasis on simplifying and enhancing the customer experience• Responsible for imaging, diagnostics, repair and inventory management for over 1000 PCs, laptops , printers and other various devices• Configuring equipment to user specifications• Asset management tracking• Active Directory management• Helped migrate sites to Office 365 from Exchange 2013.• Analyzing, testing and evaluating new software and hardware• Patch Management• Supporting remote access for users and maintaining inventory databases

Owner/Operator of Managed Service Provider for small businesses. • Remote and onsite support for 500+ end users at multiple locations• Diagnosing , repairing and imaging desktop and laptop computers• Mobility support - Troubleshooting and managing iOS and Android devices

• Desktop and phone support for 15000 employees• Proactive monitoring and resolution of trouble tickets.• Diagnosing and imaging desktop and laptop computers• Mobility support - Troubleshooting and managing iOS and Android devices • Managed call flow and responded to technical support needs of customers.• Met and exceeded company metrics.

• Phone and remote based CRM support for 5000 automotive dealers nationwide • Proactive monitoring and resolution of trouble tickets• Troubleshooting and diagnosing import and export issues

• Phone and remote based support for 11,000 company stores • Proactive monitoring and resolution of trouble tickets • Dispatching field technicians as needed • Resolving Tier 2 escalations

• Phone and remote based support for 2500 end users• Proactive monitoring and resolution of trouble tickets• Dispatching service calls as needed• Responsible for resolving escalated tickets

• Remote and on site network administration for 150 Clients.• Microsoft Exchange administration.• Hotel and EMR software support.• Managing 50+ VMware hosts.• Desktop support for 500+ Windows and Macintosh Computers.• Bench diagnostics and repairs for client equipment.• Remote patch management and monitoring via Kaseya.

• Responsible for implementing PCI compliant guidelines and policies.• Diagnosing and maintaining a network of over 100 PCs.• Planning and installing CCTV security cameras.• Installed and maintained Access Control System.• Deploying software using Microsoft RIS and Microsoft Group Policy.• Creating and changing user accounts via Active Directory.

•Supported a 24x7x365 network with consistent 99.999% uptime consisting of 50 physical servers, 3 VMware hosts including 110 office staff and 500 field staff• Responsible for diagnosing and repairing over 110 PCs and 500 Laptops in field.• Phone based support for all field technicians.• Installed and configured 2 Wireless LAN's using 8 Cisco Aironet access points.• Deploying software using Microsoft RIS and Microsoft Group Policy.• Deploying computer and server images using Symantec Ghost and Acronis.• Creating and changing user accounts via Active Directory.