Robert Mcdevitt Email & Phone Number

Kansas City, MO, US

North Kansas City, MO

Kansas City, Missouri, United States

• Front line support with an emphasis on simplifying and enhancing the customer experience
• Responsible for imaging, diagnostics, repair and inventory management for over 1000 PCs, laptops, printers and other various devices
• Configuring equipment to user specifications
• Asset management tracking
• Active Directory management
• Helped migrate sites to Office 365 from Exchange 2013.

Kansas City, MO

• Owner/Operator of Managed Service Provider for small businesses.
• Remote and onsite support for 500+ end users at multiple locations
• Diagnosing, repairing and imaging desktop and laptop computers
• Mobility support - Troubleshooting and managing iOS and Android devices

Overland Park, KS

• Desktop and phone support for 15000 employees
• Proactive monitoring and resolution of trouble tickets.
• Diagnosing and imaging desktop and laptop computers
• Mobility support - Troubleshooting and managing iOS and Android devices
• Managed call flow and responded to technical support needs of customers.
• Met and exceeded company metrics.

Mission, KS

• Phone and remote based CRM support for 5000 automotive dealers nationwide
• Proactive monitoring and resolution of trouble tickets
• Troubleshooting and diagnosing import and export issues

Kansas City, MO

• Phone and remote based support for 11,000 company stores
• Proactive monitoring and resolution of trouble tickets
• Dispatching field technicians as needed
• Resolving Tier 2 escalations

Cary, NC

• Phone and remote based support for 2500 end users
• Proactive monitoring and resolution of trouble tickets
• Dispatching service calls as needed
• Responsible for resolving escalated tickets

• Remote and on site network administration for 150 Clients.
• Microsoft Exchange administration.
• Hotel and EMR software support.
• Managing 50+ VMware hosts.
• Desktop support for 500+ Windows and Macintosh Computers.
• Bench diagnostics and repairs for client equipment.

Great Neck, NY

• Responsible for implementing PCI compliant guidelines and policies.
• Diagnosing and maintaining a network of over 100 PCs.
• Planning and installing CCTV security cameras.
• Installed and maintained Access Control System.
• Deploying software using Microsoft RIS and Microsoft Group Policy.
• Creating and changing user accounts via Active Directory.

Hauppauge, NY

• Supported a 24x7x365 network with consistent 99.999% uptime consisting of 50 physical servers, 3 VMware hosts including 110 office staff and 500 field staff
• Responsible for diagnosing and repairing over 110 PCs and 500 Laptops in field.
• Phone based support for all field technicians.
• Installed and configured 2 Wireless LAN's using 8 Cisco Aironet access points.
• Deploying software using Microsoft RIS and Microsoft Group Policy.
• Deploying computer and server images using Symantec Ghost and Acronis.