R. Michelle Ebert Email & Phone Number

Manage a team of 10 support analysts serving over 600 non-profit clients

Sydney, Australia

Greater New York City Area

• Manage all aspects of conversion from Donor Direct Database to new Blackbaud CRM • Participate in system design sessions and work with each department to analyse their business needs for configuration of new CRM• Lead various teams in design validation, user acceptance and data conversion testing. Develop testing scripts and ensure system design satisfies user scenarios and overall organization business needs• Produce and manage reports inventory for all departments. Directly configure adhoc queries and KPI’s, and work with developers to create custom reports. • Create testing scripts and user guides and develop working knowledge of all data analysis team functions, including but not limited to; import, marketing effort and appeal creation, creation of new users and roles, code table management, and smart field and data list creation • Develop and manage training plan for future system users (300+ staff)• Determine user security groups for donor database using knowledge of individuals’ anddepartments’ functions• Facilitate deliverables and ensure that all deadlines are met

Neptune, New Jersey

• Serve as sole point person for all Raisers Edge, Convio, Luminate, and Team Raiser activities and trainings with the Development Department• Assist with the Development Department’s Moves Management processes and facilitate the donor assignment processes with all major and planned giving staff• Perform all aspects of gift and data entry, as well as uphold all acknowledgement policies• Assisted with all aspects of event coordination, including marketing, fundraising, and budgeting• Developed Direct and Email marketing planned giving, acquisition, and retention campaigns utilising the compelling stories of residents and donors

Atlantic City, Nj

• Managed daily fundraising processes and assisted Public Relations and Development by creating cultivation and acquisition messaging for Social Media and Email marketing• Maintained and developed engaging content for website• Managed Blackbaud’s Raiser’s Edge fundraising software• Coordinated all aspects of the volunteer program, including orientation, training and scheduling of 500+ volunteers as well as assisted to raise yearly $5.2M for Atlantic City Rescue Mission• Managed and developed all aspects of fundraising events, including engaging corporate sponsors

Hazlet, Nj

• Assisted start-up non-profit with donor base development by identifying and approaching potential donors• Coordinated fundraising events• Assisted with launch of website, Facebook, Twitter and Tumblr accounts

Master Of Public Administration - Mpa, Non-Profit/Public/Organizational Management

Bachelor Of Science (Bs), Business Administration And Management, General

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