Ricardo F. Email & Phone Number

Denver, Co, Us

Saint Louis, Mo, Us

Product Lead for Wellcare Web Platforms - Member, Provider, and Public - serving millions of healthcare members and providers.

What I did on my break:- Designed, developed, and iterated on 3 iOS apps with Swift and SwiftUI.- Volunteered for disaster response work; deployed on 4 operations and completed 12 leadership and field-skills trainings through Team Rubicon and FEMA.- Spent 2 months living in Central America and made new connections/friendships, learned how to and fell in love with surfing, and practiced speaking Spanish.- Completed a Remote (austere environment) Emergency Medical Technician training course and received NREMT/EMT and Medical Care Person in Charge (MCPIC) certifications.

Richfield, Minnesota, Us

- Managed the development and iteration of 3 tools designed to enable rapid mobile (iOS and Android) development; a React Native platform, a component library, and a component test app.- Created a new process and KPIs to measure the developer tools’ impacts on developer teams to identify areas of improvement and measure overall value, leading to a 25% increase in developer satisfaction.- Defined the roadmap and OKRs to consistently deliver value to 10+ partner teams and the organization.

Redmond, Washington, Us

Microsoft Teams Admin Center- Ideated and managed the development of 5+ features focused on reporting, analytics, and insights for Microsoft Teams to drive adoption and user growth toward the 75 million MAU goal. - Defined the roadmap objectives and collaborated with teams of engineers, designers, and others in multiple geographies/time zones to unify product vision and drive execution.

Redmond, Washington, Us

Bing/Cortana (Search and Conversational AI/ML) Live Site TeamIncident Management - Site Reliability Engineering- Drove 200+ teams (5000+ software engineers) in multiple geographies/time zones to meet reliability and availability expectations for hundreds of millions of users and billions of requests per month, ensuring the overall quality of all Bing Search and Cortana AI products (web, mobile, & various device types).- Designed and developed an automated system to track improvements to products identified during incident postmortems across all 200+ teams, leading to a significant reduction in user impact. [Python, Excel, Bing APIs]- Built a self-serve tool to allow engineering managers and executive leadership to view reports of their teams’ technical debt and performance metrics increasing my team's efficiency by 15%.- Drafted reports to communicate the current state of Bing and Cortana products to the executive level.- Created and maintained documentation detailing out the requirements, guidelines, and the use of tools used/built during my time on the team.- Worked daily with teams to ensure user impacting incidents are tracked, solutions are identified, and lessons learned are shared.

Wixom, Mi, Us

- Led 8 telehealth SaaS projects (domestic and international), working directly with healthcare providers and patients to understand their use case and define requirements for their remote patient monitoring needs. - Spearheaded the redesign of our product's user experience to fit a new use case and increase nurse workflow efficiency by 40%.- Designed and coded the front-end piece of a custom telehealth/telemedicine camera application using HTML, CSS, Razor, ASP.NET.- Increased operational efficiency by 25% by building a system to track and notify internal users of customers’ software & hardware configurations, demo kits in the field, and contracts signed & received.- Maintained the systems on a variety of hardware options; Windows/Android Tablet, AIOs, etc. - Trained customers on the use of our SaaS prior to its full implementation and provided any necessary support thereafter. - Presented our software and its capabilities to high-level executives and officials in healthcare.

My primary function when joining the Mobile Health Resources and EMS Survey Team (part-time) was to manage their incoming client survey data, but my role quickly expanded in the time that I was there.Additional contributions:- Increased operational efficiency by 70% by building a financial controls application in Google Sheets with Google Apps Script.- Designed and built engaging, user-friendly, and cross-platform employee surveys with Snap 11 and CSS.- Led the effort to rebuild and clean out the Snap 11 database used to benchmark customer surveys against when compiling customer reports.- Routinely pulled database information for clients with Microsoft Access.- Assisted with the replacement of company computers, which also required removing and properly disposing of old hard drives.- Assisted with phone-based surveys and support issues in the office.

I approached the Founder of FOCUS Kalamazoo to offer my skills gained from a previously related role. After working with the Founder and other senior management I was able to identify KPIs valuable to the organization. With those KPIs in mind, I increased the organization’s efficiency by 40% by building a volunteer data management program that analyzes their volunteer data to generate KPIs and visuals, which also increased the organization’s potential for future funding.

Kalamazoo, Mi, Us

As a general laborer I performed a number of tasks on multiple commercial construction sites including, but not limited to: steel framing, steel siding, carpentry, power tool operation, and heavy equipment operation.

I assisted Bobby Hopewell with research for his Master's Thesis. I specifically helped with finding sources and formatting the final product, which included assistance with proofreading and overall structure refinements.

London, Greater London, Gb

As a Management Intern for Hands On London, I built a metrics program (volunteer data analysis) and a client feedback program, and also provided detailed documentation to ensure their correct use moving forward. These programs annually save 48 full-time days of staff costs.Additional contributions:- Led teams of corporate volunteers on corporate social responsibility projects within Greater London.- Researched and created a database of 250 potential corporate clients.- Assisted with marketing the monthly newsletter to 2,500 registered volunteers.- Disassembled donated computers and rebuilt working ones prior to re-imaging them.

East Lansing, Mi, Us

- Managed teleconferencing (via Polycom) of CHM lectures between Main Campus and various MSU CHM satellite schools- Trained professors, physicians, and other speakers on the use of our Polycom system to ensure they could effectively and easily use it during their presentations- Adapted and responded quickly to resolve any issues that emerged during teleconferences- Managed and maintained 14 Problem Based Learning classrooms and their computers during daily operations- Responded to and resolved all technical support issues within CHM - Regularly updated computer software/hardware on all systems- Operated daily courier service between campus offices and Sparrow Hospital offices in Lansing, MI

Bachelor'S Degree

Transferred To Msu