Ricardo F.

Ricardo F. Email and Phone Number

Technical Product Manager | Web, Mobile - iOS | User Focused | Always learning | Passionate about using technology to make positive social impacts | Disaster Response Volunteer @ Self-employed
Denver, CO, US
Ricardo F.'s Location
Denver, Colorado, United States, United States
About Ricardo F.

“I roamed the countryside searching for answers to things that I did not understand . . .”A craftsman whose mediums span from code to lumber, with a toolbox ranging from keyboards and software to 100+ year old hand planes and power tools. My unending curiosity makes me want to learn what is necessary to understand each problem and the environment it's in before creating elegant solutions, whose designs are based on how users will actually use the final product.I am committed to motivating others and myself to find improvements (however small they may be) while working to solve problems, understand users, reduce toil, and at times, simply GSD. The results of which have allowed me to create measurable impacts for users and the business in each of the positions I have held; from creating significant time savings for healthcare practitioners as they make patient rounds to reducing bug-fix timelines ensuring an overall better user experience (UX) and saving millions of dollars in lost ad revenue.-----High-level areas of interest include: Artificial Intelligence (AI), DevOps, Healthcare, Health and Wellness, Machine Learning (ML), Mobile Development (specifically iOS, Swift, SwiftUI), Site Reliability Engineering (SRE), Telemedicine/Telehealth.

Ricardo F.'s Current Company Details
Self-employed

Self-Employed

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Technical Product Manager | Web, Mobile - iOS | User Focused | Always learning | Passionate about using technology to make positive social impacts | Disaster Response Volunteer
Denver, CO, US
Website:
centene.com
Employees:
10
Ricardo F. Work Experience Details
  • Self-Employed
    Self-Employed
    Denver, Co, Us
  • Centene Corporation
    Product Manager - Web & Mobile
    Centene Corporation May 2023 - Present
    Saint Louis, Mo, Us
    Product Lead for Wellcare Web Platforms - Member, Provider, and Public - serving millions of healthcare members and providers.
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  • Career Break
    Personal Goal Pursuit
    Career Break Mar 2022 - Apr 2023
    What I did on my break:- Designed, developed, and iterated on 3 iOS apps with Swift and SwiftUI.- Volunteered for disaster response work; deployed on 4 operations and completed 12 leadership and field-skills trainings through Team Rubicon and FEMA.- Spent 2 months living in Central America and made new connections/friendships, learned how to and fell in love with surfing, and practiced speaking Spanish.- Completed a Remote (austere environment) Emergency Medical Technician training course and received NREMT/EMT and Medical Care Person in Charge (MCPIC) certifications.
  • Best Buy
    Technical Product Manager - Mobile Platform
    Best Buy Dec 2019 - Feb 2022
    Richfield, Minnesota, Us
    - Managed the development and iteration of 3 tools designed to enable rapid mobile (iOS and Android) development; a React Native platform, a component library, and a component test app.- Created a new process and KPIs to measure the developer tools’ impacts on developer teams to identify areas of improvement and measure overall value, leading to a 25% increase in developer satisfaction.- Defined the roadmap and OKRs to consistently deliver value to 10+ partner teams and the organization.
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  • Microsoft
    Technical Product Manager - Insights, Analytics, And Reporting
    Microsoft Apr 2019 - Dec 2019
    Redmond, Washington, Us
    Microsoft Teams Admin Center- Ideated and managed the development of 5+ features focused on reporting, analytics, and insights for Microsoft Teams to drive adoption and user growth toward the 75 million MAU goal. - Defined the roadmap objectives and collaborated with teams of engineers, designers, and others in multiple geographies/time zones to unify product vision and drive execution.
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  • Microsoft
    Product Manager - Live Site
    Microsoft Mar 2017 - Sep 2018
    Redmond, Washington, Us
    Bing/Cortana (Search and Conversational AI/ML) Live Site TeamIncident Management - Site Reliability Engineering- Drove 200+ teams (5000+ software engineers) in multiple geographies/time zones to meet reliability and availability expectations for hundreds of millions of users and billions of requests per month, ensuring the overall quality of all Bing Search and Cortana AI products (web, mobile, & various device types).- Designed and developed an automated system to track improvements to products identified during incident postmortems across all 200+ teams, leading to a significant reduction in user impact. [Python, Excel, Bing APIs]- Built a self-serve tool to allow engineering managers and executive leadership to view reports of their teams’ technical debt and performance metrics increasing my team's efficiency by 15%.- Drafted reports to communicate the current state of Bing and Cortana products to the executive level.- Created and maintained documentation detailing out the requirements, guidelines, and the use of tools used/built during my time on the team.- Worked daily with teams to ensure user impacting incidents are tracked, solutions are identified, and lessons learned are shared.
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  • Health Net Connect, Inc.
    Product Manager
    Health Net Connect, Inc. Sep 2015 - Oct 2016
    Wixom, Mi, Us
    - Led 8 telehealth SaaS projects (domestic and international), working directly with healthcare providers and patients to understand their use case and define requirements for their remote patient monitoring needs. - Spearheaded the redesign of our product's user experience to fit a new use case and increase nurse workflow efficiency by 40%.- Designed and coded the front-end piece of a custom telehealth/telemedicine camera application using HTML, CSS, Razor, ASP.NET.- Increased operational efficiency by 25% by building a system to track and notify internal users of customers’ software & hardware configurations, demo kits in the field, and contracts signed & received.- Maintained the systems on a variety of hardware options; Windows/Android Tablet, AIOs, etc. - Trained customers on the use of our SaaS prior to its full implementation and provided any necessary support thereafter. - Presented our software and its capabilities to high-level executives and officials in healthcare.
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  • Mobile Health Resources
    Data Management Specialist
    Mobile Health Resources Mar 2015 - Sep 2015
    My primary function when joining the Mobile Health Resources and EMS Survey Team (part-time) was to manage their incoming client survey data, but my role quickly expanded in the time that I was there.Additional contributions:- Increased operational efficiency by 70% by building a financial controls application in Google Sheets with Google Apps Script.- Designed and built engaging, user-friendly, and cross-platform employee surveys with Snap 11 and CSS.- Led the effort to rebuild and clean out the Snap 11 database used to benchmark customer surveys against when compiling customer reports.- Routinely pulled database information for clients with Microsoft Access.- Assisted with the replacement of company computers, which also required removing and properly disposing of old hard drives.- Assisted with phone-based surveys and support issues in the office.
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  • Focus Kalamazoo
    Management Consultant
    Focus Kalamazoo Jan 2015 - Mar 2015
    I approached the Founder of FOCUS Kalamazoo to offer my skills gained from a previously related role. After working with the Founder and other senior management I was able to identify KPIs valuable to the organization. With those KPIs in mind, I increased the organization’s efficiency by 40% by building a volunteer data management program that analyzes their volunteer data to generate KPIs and visuals, which also increased the organization’s potential for future funding.
  • Deloof Construction
    General Construction/Laborer
    Deloof Construction Apr 2014 - Jul 2014
    Kalamazoo, Mi, Us
    As a general laborer I performed a number of tasks on multiple commercial construction sites including, but not limited to: steel framing, steel siding, carpentry, power tool operation, and heavy equipment operation.
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  • Bobby Hopewell
    Research Assistant
    Bobby Hopewell Feb 2014 - Apr 2014
    I assisted Bobby Hopewell with research for his Master's Thesis. I specifically helped with finding sources and formatting the final product, which included assistance with proofreading and overall structure refinements.
  • Hands On London
    Management Intern
    Hands On London May 2013 - Aug 2013
    London, Greater London, Gb
    As a Management Intern for Hands On London, I built a metrics program (volunteer data analysis) and a client feedback program, and also provided detailed documentation to ensure their correct use moving forward. These programs annually save 48 full-time days of staff costs.Additional contributions:- Led teams of corporate volunteers on corporate social responsibility projects within Greater London.- Researched and created a database of 250 potential corporate clients.- Assisted with marketing the monthly newsletter to 2,500 registered volunteers.- Disassembled donated computers and rebuilt working ones prior to re-imaging them.
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  • Michigan State University
    Media Services For College Of Human Medicine
    Michigan State University Jul 2011 - May 2013
    East Lansing, Mi, Us
    - Managed teleconferencing (via Polycom) of CHM lectures between Main Campus and various MSU CHM satellite schools- Trained professors, physicians, and other speakers on the use of our Polycom system to ensure they could effectively and easily use it during their presentations- Adapted and responded quickly to resolve any issues that emerged during teleconferences- Managed and maintained 14 Problem Based Learning classrooms and their computers during daily operations- Responded to and resolved all technical support issues within CHM - Regularly updated computer software/hardware on all systems- Operated daily courier service between campus offices and Sparrow Hospital offices in Lansing, MI
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Ricardo F. Skills

Leadership Learning Git Requirements Analysis Wireframing User Experience Software As A Service Visual Studio Jira Process Improvement Xcode Swift Cascading Style Sheets Html Program Management Power Bi Microsoft Excel Time Management Product Management Javascript Collaboration Visual Basic For Applications Adapability Swiftui Accessibility Sql Python Ios Management Project Management Research React Native Confluence Html5 Github

Ricardo F. Education Details

  • Michigan State University
    Michigan State University
    Bachelor'S Degree
  • Western Michigan University
    Western Michigan University
    Transferred To Msu

Frequently Asked Questions about Ricardo F.

What company does Ricardo F. work for?

Ricardo F. works for Self-Employed

What is Ricardo F.'s role at the current company?

Ricardo F.'s current role is Technical Product Manager | Web, Mobile - iOS | User Focused | Always learning | Passionate about using technology to make positive social impacts | Disaster Response Volunteer.

What schools did Ricardo F. attend?

Ricardo F. attended Michigan State University, Western Michigan University.

What skills is Ricardo F. known for?

Ricardo F. has skills like Leadership, Learning, Git, Requirements Analysis, Wireframing, User Experience, Software As A Service, Visual Studio, Jira, Process Improvement, Xcode, Swift.

Who are Ricardo F.'s colleagues?

Ricardo F.'s colleagues are Amanda Fisher, Jaswanth J, Debbie Caceres, Alex Pruett, Lakshmi Chitra Allu, Lajoyce Aldridge, Vera Gong.

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