Rebeca Figueroa Email & Phone Number

Amsterdam, North Holland, Netherlands

United States

The role involves providing training and leading projects where I supervise a team of tutors.My responsibilities are to coordinate meetings, ensure timely corrections and provide support to students in addressing their queries. It is worth mentioning that my experience extends to facilitating training sessions for groups of more than 100 participants, ensuring effective and scalable learning experiences.My experience covers both B2C and B2B training in the following courses:Data… Show more The role involves providing training and leading projects where I supervise a team of tutors.My responsibilities are to coordinate meetings, ensure timely corrections and provide support to students in addressing their queries. It is worth mentioning that my experience extends to facilitating training sessions for groups of more than 100 participants, ensuring effective and scalable learning experiences.My experience covers both B2C and B2B training in the following courses:Data Science.Python.Power BI.SQL.Data Analysis.Business Analysis.Data Processing in Excel. Show less

United States

I create content for various data-related training courses, both business-to-business (B2B) and business-to-customer (B2C), such as:Data Science with Python.Power BI.SQL.Data Analytics.Business Analytics.Data processing in Excel.

Wassenaar, South Holland, Netherlands

I'm a dedicated freelance Analytics Engineer in The Netherlands, offering full-time contracting services. With expertise in data analysis, predictive modeling, and machine learning implementation, I create tailored solutions for businesses. My skills in data visualization and cleaning ensure actionable insights. I stay updated on industry advancements, providing effective communication and customized services to drive strategic decision-making for clients.

California, Estados Unidos

I provided training in data analysis with an ethical approach. My job consisted of guiding and training in data analysis, placing strong emphasis on ethics, promotion of privacy, transparency and responsibility in data management.

El Salvador

Freelancer specialized in data science projects for LATAM companies. I guide strategic decisions, improve organizational efficiency through data analysis.

Buenos Aires

Team Management and Development for Quality Assistants:-Supervising the performance of quality assistants for customer experience teams.-Analyzing the performance of each team member and identifying improvement opportunities.-Training and coaching employees on tools such as Google Data Studio, Power BI, SQL.-Providing continuous feedback and coaching to employees on their performance and pyramid communication strategies and storytelling.Results and Metrics… Show more Team Management and Development for Quality Assistants:-Supervising the performance of quality assistants for customer experience teams.-Analyzing the performance of each team member and identifying improvement opportunities.-Training and coaching employees on tools such as Google Data Studio, Power BI, SQL.-Providing continuous feedback and coaching to employees on their performance and pyramid communication strategies and storytelling.Results and Metrics Management:-Ensuring compliance with the required KPIs for operational excellence metric assessment and its impact on the NPS of customer experience teams.-Identifying operational excellence drivers for all customer service teams in the company.-Identifying the main pain points and deviations in Hispanic and Brazilian customer experience teams related to operational excellence. Show less

Ciudad Autónoma De Buenos Aires, Argentina

Team Management and Development:-Supervision of work teams operating in CRM systems (Salesforce, Cx One).-Analyzing the performance of each team member and identifying improvement opportunities.-Providing continuous feedback and coaching to team members.-Exceeding various KPI objectives such as NPS, productivity, and average response time of the team (Salesforce, Cx One).Results and Metrics Management:-Following up with sales advisors on the metrics and… Show more Team Management and Development:-Supervision of work teams operating in CRM systems (Salesforce, Cx One).-Analyzing the performance of each team member and identifying improvement opportunities.-Providing continuous feedback and coaching to team members.-Exceeding various KPI objectives such as NPS, productivity, and average response time of the team (Salesforce, Cx One).Results and Metrics Management:-Following up with sales advisors on the metrics and performance of official marketplaces in the company (Argentina, Colombia, Mexico).-Implementing action plans in collaboration with sales advisors to leverage commercial opportunities (Festive period, Mother's Day, Black Friday).-Leading initiatives in conjunction with process analysts to structure workflows and add value to the user experience (both official marketplaces in the company and buyers).-Analysing data using tools like Tableau, SQL, Excel, BI Portal, Microstrategy to identify deviations and improvement opportunities in team processes. Show less

Ciudad Autónoma De Buenos Aires, Argentina

-Analyze large volumes of data from various sources such as Excel, Google Sheets, SQL, to gain insights and make decisions, aiming to reduce the risk of fraud and generate a positive impact on the business.-Conduct transaction analysis to understand patterns, generate quantifications, and implement solutions that enhance the efficiency of our processes.-Detect deviations in key performance indicators, investigate the root cause, and implement changes to reverse the trend.-Design… Show more -Analyze large volumes of data from various sources such as Excel, Google Sheets, SQL, to gain insights and make decisions, aiming to reduce the risk of fraud and generate a positive impact on the business.-Conduct transaction analysis to understand patterns, generate quantifications, and implement solutions that enhance the efficiency of our processes.-Detect deviations in key performance indicators, investigate the root cause, and implement changes to reverse the trend.-Design, train, and evaluate Machine Learning models, with a focus on predicting user scores, capable of adapting to complex production environments.-Establish best practices in software development to ensure efficient and automated processes.-Lead product initiatives to reduce fraud losses and maximize the user experience.-Participate in meetings with various stakeholders, interpret requirements, and provide visualization tools to streamline communication with both technical and business counterparts.-Interact with engineering teams during deployment, monitoring, and maintenance of models in production. Show less