Ray Jelinek Email & Phone Number

Maintained database of auto-response macros in 4Patriots email system, as well as added/removed/updated permission levels for all Customer AdvocatesAdded/removed/updated Customer Advocates in 4Patriots chat applications.Created/maintained the AI/Chat-Bot for the 4Patriots website.Provided technical support to both internal and external customers for the.

Assisted drivers with ensuring all of their vehicle documentation was up-to-date, researched weekly payment inquiries, assisted with escalated issues between riders & drivers, along with various other inquiries via the Zendesk remote email system.

Assisted customers with various electric account inquiries, including starting/stopping new service within PacifiCorp’s six state region, power outages, and complex billing/collection issues within an intensive training environment utilizing skills acquired in the classroom

Assisted customers with account inquiriesPerformed electronic fund transfers and issued cashier checksSet up automated banking, stop/start allotments for customer accountsInvestigated and corrected account errors in member information and financial transactionsProcessed loan applications: personal, auto, home equity and VISA

Sorted loose coin; rolled and prepared denomination bundles using automated systemsPrepared and shipped branch allotments of coinageProvided high volume corporate accounts with multiple denomination coin bundles

Triaged and provided aid to members by coordinating roadside assistanceQualified applications for membershipAdministered member accounts for: upgrades, cancellations and addition of members to accountReconciled billing issuesPrepared detailed travel plans for customers and provided with supporting maps and documentation

Responsible for and managed beginning and end shift count for the vaultBalanced shift transactions for the vault - six figure average balancePerformed basic accounting, spreadsheet and data entryProcessed and verified daily revenue and operating depositsValidated safe contentsReconciled end of month count / paperworkPrepared cash drawers for cashier team.

Assisted with network maintenance, systems implementation, compatibility testing and validationMinor programming as necessary

Assisted domestic and international customers with reservationsResearched and arranged alternate accommodations for customers as needed

Associates Accounting

Diploma