Ryan Mcdonald Email & Phone Number

Durham, NC (Remote)

• As a member of the C-Suite Assist Team - responsible for responding on behalf of our CEOs, the Executive Team, as well as other top management stakeholders regarding client/customer complaints (including ones filtered.
• Liason and POC for the Better Business Bureau - responding promptly to customer-submitted complaints, maintaining advertised company info to ensure accuracy, and partnering with Account… Show more
• Liason and POC for the Better Business Bureau - responding promptly to customer-submitted complaints, maintaining advertised company info to ensure accuracy, and partnering with Account Managers to enhance our.
• While supervising multiple teams such as Email, Chat, and Review Management - responsible for increasing, maintaining, and improving QA/CSAT scores
• Assisted with establishing/facilitating our 24/7 Email & Live Chat support
• Collaborate regularly with our international remote support team to ensure SLAs and KPIs are met

Chicago, IL; Durham, NC (Remote)

• As a member of the escalated response team - responsible for responding on behalf of Groupon’s CEO, the VP of Operations as well as other top management stakeholders regarding client / customer complaints while.
• Routinely acknowledged as a monthly “Top Ten” customer service representative for exceeding quality and output expectations
• Respond promptly to tickets originating from the Better Business Bureau
• While… Show more
• While supervising multiple teams, responsible for increasing, maintaining, and improving CSAT scores
• Supervise and manage international remote customer service teams

Chicago, IL; Durham, NC (Remote)

• One of ten employees who initiated, designed, and executed Groupon’s remote working program
• Independently managed time and productivity to meet and exceed daily individual and team ticket targets
• Trained and answered questions regarding policy and procedures for temporary and potential employees
• Selected as a member of specialty teams and worked directly with company merchants in capacities including resolutions management, refund processing, fraud, and site… Show more
• Selected as a member of specialty teams and worked directly with company merchants in capacities including resolutions management, refund processing, fraud, and site integrity Show less

Chicago, IL; Durham, NC (Remote)

• Responded promptly to clients on matters concerning usage or special circumstances in relation to promotions and products

Cicero, NY; Chicago, IL

• Within a year of hiring, promoted for providing excellent attitude, attendance, and ability to perform above required tasks
• Responsible for preparing store for opening, closing, and daily business operations
• Achieved top-seller status for boosting store sales
• Managed schedules, hours, and payroll for a team of up to 7 employees
• Consistently received positive reviews from customers

Cicero, NY; Chicago, IL

• Achieved top-seller status by successfully selling various services, products, and memberships
• Consistently achieved required levers
• Worked face-to- face with customers as a sales representative. Initiated sales with customers and promoted services
• Managed store up-keep for daily business operations

Cicero, NY

• Coached employees to improve skill sets, growth, efficiency, and overall performance. Maintained a leadership role managing up to 15 employees at a time.
• Interviewed and provided critical feedback about potential employees
• Ran store meetings and managed restaurant readiness for operation
• Organized and delivered catering to businesses
• Managed visual promotions and store appearance

Cicero, NY

• Overlooked shifts, coached employees, opened and closed the restaurant
• Independently balanced registers and completed bank deposits

Cicero, NY

• Arrived promptly each morning; received, sorted, and prepared fresh ingredients for the daily operations
• Prepared food in a fast-paced, customer-oriented environment

Cicero, NY

• Prepared food in front of customers while maintaining comfortable, casual conversation