Rachel Lee Email & Phone Number

United States

Remote

-Consistently surpassed daily quotas, achieving 175% - 200% of required metrics. Achieved a sustained track record of exceeding performance expectations through proactive strategies and a commitment to delivering high-quality results with exceptional efficiency. -Helped our team reduce the number of outstanding pending PA requests by 50% within a month of my hire, despite two other team members resigning during that period.-Increased approval rates for prior authorization requests by improving documentation accuracy and completeness.-Received positive feedback from facility staff and healthcare providers for delivering efficient and supportive prior authorization assistance.-Supported upper-management by producing communication templates, training documents, and informational diagrams used in facility communications.-Collaborated with pharmacists, physicians, and insurance representatives to ensure timely and accurate processing of prior authorizations.-Reduced costs for facility customers by increasing approvals for dispensed medications and obtaining insurance coverage and payment for those medications.

Campbellsville, Kentucky, United States

-Provided administrative support to the VPEM including scheduling and professional communication with internal and external stakeholders.-Managed office budget, records, facilities, equipment, logistics, and correspondence.-Supervised professional and student front-desk staff, improving office morale and encouraging team building.-Graphic design projects including creation of booklet design for VPEM's strategic plan, employee spotlight biographies, meeting agendas, training schedules, and reports.

Liberty, Kentucky, United States

-Developed an outreach program for local high school that included monthly visits and holiday specials in effort to build rapport with student body.-Lead initiative that increased Allied Health and Cosmetology enrollment within first year of employment, including facilitating enrollment of the largest SRNA class CU-wide for the 2021-22 fiscal year and largest fall intake for cosmetology in CU Liberty history fall ‘22.-Created and developed various documents, including student orientation handbooks, cost calculation sheets, and syllabi for different programs.-Provided administrative support to various departments, creating materials such as sign-in sheets, invitations, graphics, speeches, presentations, and reports.-Recruitment, enrollment and data entry for new and prospective students, as well as aiding in completion of FAFSA and Work Ready applications.

Harrodsburg, Kentucky, United States

-Consistently maintained a 99.5% accuracy rate in counting, measuring, and packaging medications, following rigorous standard procedures.-Administered over 1,000 COVID-19 tests and vaccinations with a focus on patient safety and satisfaction.-Resolved complex customer issues promptly and effectively, resulting in a 15% reduction in customer complaints and an improvement in overall customer satisfaction.-Implemented team-building initiatives and improved the work environment, resulting in a 30% increase in employee morale and a more collaborative and positive atmosphere.-Supervised and coordinated the activities of pharmacy technicians, ensuring efficient workflow and adherence to CVS Pharmacy policies and procedures.-Provided training and guidance to new pharmacy technicians, including on-boarding processes, job duties, and safety protocols.-Resolved customer inquiries and concerns regarding prescription medications, insurance coverage, and medication adherence.

Liberty, Kentucky, United States

-Provided customer support to internal and external customers, presenting mock-ups and collecting information for adjustments. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Assisted customers with product inquiries, recommendations, and purchases, ensuring a positive shopping experience and building customer loyalty.-Managed and organized multiple customer orders for brick and mortar and ecommerce stores simultaneously by coordinating delivery of supplies, assembling awards, designing graphics and labels, and completing each order well before their deadlines.-Designed and fulfilled orders using CorelDraw X6 software, laser engravers, heat presses, and sublimation equipment.-Monitored and analyzed sales performance metrics, such as sales trends, average transaction value, and conversion rates, to identify opportunities for improvement and growth.

Bachelor'S Degree, Business/Commerce, General, Alumni

Certification, Pharmacy Technician

General Education Credits, Accepted To Nursing School

Activities and Societies: EKU CRU