Responsibilities:Serve as the single point of contact (SPOC) for technical matters with finance, legal, and audit teams, while developing CXO dashboards for effective decision-making.Lead diverse teams—data analysts, project managers, developers, and engineers—to execute automation projects, streamline asset management, and enhance supply chain efficiency using platforms like ERP, Jupiter, and NIM.Oversee complex technical initiatives, managing risk, budgeting, and fostering cross-departmental collaboration.Establish analytics frameworks and KPIs for mobile and ISP supply chains, utilizing SQL, Python, and Power BI to drive CAPEX savings and reduce OPEX.Launch strategic asset management initiatives, including L3/L4 automation coding and ERP-FAR integration.Awarded for innovative Robotic Process Automation (RPA) implementations that improved supply chain processes and vendor relations.Achieve OPEX savings through auctioning retired inventory and developing strategic inventory plans.Achievements:Implemented the STA platform to automate network site installation processes.Developed RPA solutions for automating Etisalat's invoicing with ERP, Jupiter, and Oracle integration.Created a Purchase Orders and Contracts dashboard for data-driven decision-making.Consolidated asset management systems into a centralized platform for improved tracking and continuity.Saved $15M USD in 2024 through optimized operational inventory and strategic asset recovery efforts, safeguarding assets valued at approximately 45M EGP.

Directed the complete vendor management lifecycle, encompassing vendor selection, contract negotiation, performance evaluation, and relationship building to ensure alignment with organizational goals and compliance with contractual obligations.Developed and implemented vendor performance metrics and KPIs, regularly reviewing vendor performance to ensure service level agreements (SLAs) were consistently met or exceeded.Collaborated with cross-functional teams—including procurement, finance, legal, and operations—to streamline contract processes, reduce procurement cycle times, and secure favorable terms that minimize risks while maximizing value.Actively managed contract renewals, amendments, and terminations, identifying contract gaps to mitigate risks, negotiate favorable extensions, or transition to more suitable vendors as necessary.Led negotiations of union contracts as the company’s representative with various vendors, including Ericsson, Raya, SIAE, Cisco, HP, Myriad, and Open Code.

Assessed and mitigated risks to ensure successful product and service delivery, implementing contingency plans to address issues related to scope, quality, effort, risk, and timelines.Received certificates of excellence for several strategic projects.Led the development of detailed project plans, schedules, and budgets, guiding cross-functional teams to execute key initiatives focused on supply chain optimization, product lifecycle management, and process improvement.Maximized productivity and reduced project costs by strategically optimizing resource allocation across various delivery projects.Oversaw the successful completion of over 100 commercial projects, including 15 key strategic initiatives, ensuring alignment with company objectives and client expectations.

Oversaw the monitoring and reporting of KPIs for all VAS nodes to ensure seamless operations and timely issue resolution.Enhanced network capacity by 25% through comprehensive capacity planning, system design, and risk assessments for VAS services (SMS, USSD, Anti-SPAM), in partnership with leading vendors such as Ericsson, Huawei, ZTE, Myriad, HP, and Open-code.Recognized as Employee of the Month for internally developing a new USSD service, eliminating vendor involvement, and achieving $5M USD in cost savings.Directed the close tracking and performance reporting of VAS nodes, ensuring consistent service efficiency and operational excellence.

Designed and implemented customer charging schemas to improve billing accuracy and enhance customer satisfaction.Conducted thorough research to develop innovative services aligned with market needs and customer preferences.Architected and delivered end-to-end Intelligent Network (IN) solutions, ensuring seamless integration with existing systems for optimal performance.Monitored and managed various charging scenarios to maintain system reliability and prevent revenue leakage.Planned and dimensioned charging systems to accommodate growing user demand and optimize network efficiency.

Enhanced Service Quality: Improved service reliability through proactive monitoring and optimization of Intelligent Network (IN) solutions, leading to minimal downtime and increased customer satisfaction.Revenue Protection: Implemented advanced charging scenarios that significantly reduced revenue leakage, resulting in considerable cost savings and improved profitability through meticulous monitoring and control of billing processes.Innovative Service Development: Led the development and launch of new value-added services tailored to customer preferences, contributing to increased customer engagement and enhanced revenue.Seamless System Integration: Successfully architected and integrated end-to-end IN solutions with existing systems, ensuring consistent performance across various platforms and enhancing overall operational efficiency.Capacity Optimization: Conducted comprehensive capacity planning that effectively managed growing user demand while maintaining optimal network performance and resource utilization.