Robert Monks Email & Phone Number

San Antonio, TX, US

San Antonio, Texas Metropolitan Area

• Led a team of 12 security analysts in a 24/7 Security Operations Center (SOC), coordinating real-time threat detection, incident response, and vulnerability management to ensure the integrity of critical infrastructure.
• Developed and implemented advanced security monitoring and incident handling processes, reducing response times and improving threat mitigation by 30%.
• Conducted in-depth analysis of security incidents, root cause investigations, and forensics to provide actionable intelligence and enhance overall security posture. Conducted network protocol and packet-level analysis.
• Provided leadership and mentorship to team members, offering technical expertise in identifying adversarial Tactics, Techniques, and Procedures (TTPs) and developing custom detection signatures.
• Demonstrated expertise in analyzing system vulnerabilities, including buffer overflow, SQL injection, and malicious scripting, to determine methods and impact of malicious activity.
• Collaborated with cross-functional teams to design and refine detection use cases, leveraging SIEM tools and threat intelligence for continuous security improvements.

San Antonio, Texas Metropolitan Area

• Leveraged Microsoft Sentinel's SIEM capabilities for prompt incident resolution, continuous monitoring, and enhanced organizational security for over 150 escalated alerts with a resolution percentage of 95%.
• Frequently used Azure AD for identity and access management, ensuring secure user authentication and streamlined access control across organizational resources for 20 or more users identified as at risk for compromise.
• Utilized Microsoft Defender for Endpoint (MDE) to enhance organizational resilience through integrated threat protection, post-breach detection, and automated investigations, expediting incident resolution..
• Launch investigations with Darktrace’s Cyber AI platform for proactive threat detection and autonomous response, leveraging its Enterprise Immune System to identify subtle deviations in network behavior and mitigate.
• Delve into and remediate ongoing malware incidents through rigorous analysis of device processes, connections, events, and other parameters, employing a systematic approach to eradicate malicious entities and restore.
• Conducted comprehensive analysis of 15 or more Governance, Risk, and Compliance (GRC) reports per week, identifying key risks and ensuring alignment with regulatory standards to support informed decision-making.

San Antonio, Texas Metropolitan Area

• Provided comprehensive support as a Desktop Support Agent, assisting an average of 30-40 military members and customers daily with diverse technology issues.
• Demonstrated expertise in troubleshooting hardware and printer problems, ranging from basic hardware to intricate medical hardware, ensuring seamless system operations.
• Proficiently resolved software-related challenges encompassing Microsoft Office 365, Outlook, Teams, AHLTA, MHS Genesis, Internet browsers, Cisco AnyConnect VPN, and Active Directory, showcasing strong software.
• Proficiently addressed authentication and encryption issues with users' Military CAC cards, ensuring secure access to systems and data.
• Collaborated effectively with local IT, System administrators, NOC analysts, and cybersecurity teams, while also guiding customers to elevated colleagues or local support teams as needed, showcasing excellent.
• Assumed responsibility for reporting outages and high-priority incidents promptly, ensuring timely resolution and minimizing service disruptions for critical systems.

San Antonio, Texas, United States

As a Logistical Supervisor manage and supervise staff members processing over 15,000 samples per month, leading to less than 1% discrepancies. Successfully implemented process improvement programs to improve efficiency of processing samples, directly contributing to a deduction in processing time by 20%.

Lemoore, California, United States

Oversaw 14 personnel, and directly reviewed monthly reports (Levi Jennings Chart Studies, Maintenance forms, Inventory, Supply ordering), Semi-annual Calibrations, Training, Control set up in online system, and maintaining $100,000 in inventory. Skilled in Hematology, Urinalysis, Chemistry, Special Chemistry, Blood Bank, Microbiology, and Mail-outs.

Bachelor'S Degree, Business Administration, Management And Operations

Associate'S Degree, Business Administration And Management, General

Associate'S Degree, Clinical/Medical Laboratory Technician