Ron Mooney Email and Phone Number

I built a successful CSM team and carried it through a transition from regional to vertical coverage, and an account coverage increase and redistribution. Executed on several projects both as the directly responsible individual and as a project partner. Most proud of the working relationships developed in other departments that allowed for a smoother path for communications during periods of stress/hightened work levels.Some numbers/achievments:- team exceeded company-set goal numbers every year- hired and onboarded 7 new hires into the company (including one Director)- advanced 3 people in their careers- managed several Global Director responsibilities while short staffed at that position

Built a Customer Success department in North America. Hired and developed talented coaches, contributors, and customer facing individuals that manage the top accounts in the company. Collaborated closely with globally located peers to create a connected, high-performing set of teams and remained aligned with peers on how we manage the teams consistently. Maintained and expanded accounts that have complex software development environments.Key Accomplishments:• Hired a North American team from scratch and grew the team to 30 plus 2 managers.• Introduced CSM processes like customer handover, at-risk account, and coordinated renewal procedures.• Maintained Enterprise renewals above 90%. Expanded business 135% YOY.• Built customer health and journey tracking in SalesForce.

• Model Customer Success programs to business need. • Advise on existing Customer Success program improvements.• Accelerate client transformations to a more customer-centric proactive organization.• Provide deep, custom strategic recommendations to push greater value realization from Customer Success initiatives.• Enable clients to become experts, so they can champion the transformation over the long term.Key Accomplishments:• Built a more consistent process for project advisory. • Developed change management advisory deliverable to improve program adoption.• Improved new hire on-boarding within the Strategic Advisory team.• Lead implementation launches and advisory services engagements across multiple industry verticals at the same time.

• Managing practice improvement projects for the department, including best practices playbooks, skills tracking matrixes, and customer outreach standards.• Responsible for creating and delivering training on how to sell services to the go-to-market teams and channel partners.• Tasked with developing and guiding the next generation of program managers of the company.• Driving my direct reports to understand the strategic value behind what they are doing in their day-to-day. • Educating senior employees on how to best work with and utilize the skills of junior team members.• Continuously achieving a goal to grow the experience of my team to a point that they start owning more strategic components of the customer relationship and are promoted into other positions in the company.• Using training like LPMD/A, to work collaboratively with peers at the management level to move department and company strategy forward and overcome challenges.

• Worked with Fortune 500 companies to ensure the security of their applications at the outset of development and all the way through delivery and execution. • Managed SAAS application security programs across 30-45 enterprise accounts at any given time. • Built the 90-day process for kicking off and managing a program that was adopted by the department as a standard on every account.• Traveled to customer sites for quarterly business reviews. • Aligned with counterparts in sales to ensure best outcomes for the company and customers. • Worked closely with the technical resources to educate customers on next steps in acting on test results. • Responsible for ensuring renewal of ~$3million in revenue.

• Helped independent software vendors and software development teams to discover their need for independent attestation of the security of their applications.• Prospected into the SMB market, built relationships at the C-level, and educated the IT security and code development teams on the SaaS platform. • Accurrate forecasting• Assisted training of new sales reps• 143% of quota

• Worked with channel sales partners to find and close new business, and ensure subscription renewals. • Prepped technical team in advance of customer demos. • Traveled to channel partner offices to grow relationships and train them on selling points and new features. • Managed a collaborative selling process with field sales managers and marketing.

• Hunted and developed new business in international and U.S. territories using marketing-generated leads and cold-calling to maintain my pipeline. • Increased repeat buying relationships with consulting partners.• Represented Core Security Technologies at conferences/trade shows. • Coordinated with teams focused on target geo market or segment.• Self-developed blitzes and marketing communications for the territory.

• Planned marketing events and advised CEO on strategy in the GRC market. • Planned and managed trade show booth at Risk and Compliance industry conferences.• Worked with sales reps and software engineers as part of the Altiris-Symantec channel to increase bookings. • Worked with customers in the Fortune 500, including Staples and Siemens, on their GRC needs.

Project Managed Gillette/P&G account

Cold called accounts to build book of business from scratch. Assisted senior account reps with clients that comprised a majority of the company's business.

Channel sales and development for the SouthEast US.