Rich Moore Email & Phone Number

Melbourne, Victoria, Australia

Melbourne

• Deliver a full spectrum of IT consulting services, providing expert technical support including virus removal, data recovery, PC troubleshooting, and hardware/software repairs.• Conduct client user training and implement preventative maintenance strategies to optimise system performance and minimise future technical issues.• Lead the development and ongoing maintenance of the business website, utilising WordPress, YoastSEO, and a range of plugins to create an SEO-optimised, user-friendly online presence.• Manage all aspects of internet domain setup, configuration, and ongoing monitoring, ensuring seamless connectivity and secure operations.• Implement, configure, and provide ongoing support for Office 365 environments, enhancing productivity and collaboration for clients across multiple platforms.

Port Melbourne, Victoria, Australia

• Provided mentorship to Service Desk team members, ensuring high-quality support delivery.• Resolved escalated technical issues promptly to maintain operational efficiency and client satisfaction.• Facilitated social events to promote team cohesion and collaboration among Service Desk staff.• Monitored security alerts and enforced patching compliance to safeguard organisational assets.• Communicated project updates and recommendations to senior management, aligning with organisational goals.• Served as Subject Matter Expert (SME) for new product integration, offering valuable guidance for successful implementation.• Led decommissioning efforts to optimise network infrastructure resilience.

Sydney, New South Wales, Australia

• Managed user accounts and security settings in Active Directory for smooth authentication and access management.• Provided guidance on setting up multi-factor authentication (MFA) to enhance account security.• Offered comprehensive technical support via various channels, resolving software and hardware issues promptly.• Created and updated documentation for knowledge sharing and self-service support.• Collaborated with teams to troubleshoot and resolve issues across devices and platforms, optimising system performance.

Sydney, New South Wales, Australia

• Managed group policy and provided support for users and servers, both remotely and onsite.• Implemented and supported multi-factor authentication to enhance security measures.• Conducted research and implemented solutions to improve productivity.• Maintained documentation for consistency and compliance across IT infrastructure.