Rich Moore Email & Phone Number

Melbourne, Victoria, Australia

Melbourne

• Deliver a full spectrum of IT consulting services, providing expert technical support including virus removal, data recovery, PC troubleshooting, and hardware/software repairs.
• Conduct client user training and implement preventative maintenance strategies to optimise system performance and minimise future technical issues.
• Lead the development and ongoing maintenance of the business website, utilising WordPress, YoastSEO, and a range of plugins to create an SEO-optimised, user-friendly online presence.
• Manage all aspects of internet domain setup, configuration, and ongoing monitoring, ensuring seamless connectivity and secure operations.
• Implement, configure, and provide ongoing support for Office 365 environments, enhancing productivity and collaboration for clients across multiple platforms.

Port Melbourne, Victoria, Australia

• Provided mentorship to Service Desk team members, ensuring high-quality support delivery.
• Resolved escalated technical issues promptly to maintain operational efficiency and client satisfaction.
• Facilitated social events to promote team cohesion and collaboration among Service Desk staff.
• Monitored security alerts and enforced patching compliance to safeguard organisational assets.
• Communicated project updates and recommendations to senior management, aligning with organisational goals.
• Served as Subject Matter Expert (SME) for new product integration, offering valuable guidance for successful implementation.

Sydney, New South Wales, Australia

• Managed user accounts and security settings in Active Directory for smooth authentication and access management.
• Provided guidance on setting up multi-factor authentication (MFA) to enhance account security.
• Offered comprehensive technical support via various channels, resolving software and hardware issues promptly.
• Created and updated documentation for knowledge sharing and self-service support.
• Collaborated with teams to troubleshoot and resolve issues across devices and platforms, optimising system performance.

Sydney, New South Wales, Australia

• Managed group policy and provided support for users and servers, both remotely and onsite.
• Implemented and supported multi-factor authentication to enhance security measures.
• Conducted research and implemented solutions to improve productivity.
• Maintained documentation for consistency and compliance across IT infrastructure.