Rodney Morris Email & Phone Number

Scott Afb, Illinois, United States

• Plans and prepare for on-location and in studio photoshoots.• Creates and implements invoices and contracts for clientele.• Provides excellent customer service by strengthening client relations, resulting in a consistently growing revenue.• Produce high-quality images and videos for 50+ projects, including university events.

Mattoon, Illinois, United States

• Use EDR tool SentinelOne to scan endpoint devices for threats and vulnerabilities.• Use SolarWinds ticketing-system for documentation and runbooks/playbooks.• Provide networking to devices using DHCP and DNS.• Grant access to services by assigning users to correct groups and policies in ADS.• Setup 2FA with DUO for users to be able to access the network VPN.• Provide remote customer service to all 135 stores, remote workers, and on-site workers.• Assess, troubleshot, repair and deploy patches to various devices such as desktops, printer/scanners, tablets. • Conduct follow up actions with clients to verify customer satisfaction and ensure problem resolution.• Configure hardware, devices, and software to set up workstations for employees.• Helped improve monthly calls answered percentage to 93% • Close between 20-40 tickets a day in an average time of 5 minutes.• Work closely with other IT teams to resolve corresponding issues.

Charleston, Illinois, United States

• Assisted hundreds of staff, faculty, and students with connect devices to CAN network using policy key.• Setup printers to networks using TCP/IP or wired connection.• Resolved issues using ServiceNow Ticketing System.• Evaluate user problems, using test scripts, personal expertise, and probing questions.

Illinois, United States

• Served in Illinois and the Middle East (Jordan and Kuwait) to protect and support operations.• Worked independently and as a unit to ensure productivity, accountability, and dependability.• Ensured equipment functionality by conducting maintenance check in accordance with regulation.• Conducted evaluation of team performance to ensure fitness and readiness for assignments.• Responded to government and federal emergencies with speed, efficiency, and promptness.

Bachelor Of Science - Bs, Computer And Information Sciences, General

Activities and Societies: Photography

Associate Of Arts And Sciences - Aas