• Effectively managed a fleet of 8,000 vehicles across a diverse portfolio of clients• Developed and implemented comprehensive fleet management strategies to optimize vehicle utilization, minimize down time and enhance profitability• Tracked and analyzed key fleet performance indicators to identify trends, opportunities for improvement and cost-saving measures• Set up and facilitated weekly Client Action register calls• Processed, oversaw and identified resolutions on all client operation inquires and requests• Developed and maintained SOPs for custom and standard business processes• Collaborated daily with Fleet Consulting Executives, Customer Relationship Mangers, Sales Managers and internal departments to ensure client goals and objectives were met or exceeded• Identified, managed and maintained cycle timeline commitments via Salesforce, Microsoft Outlook and Wheels internal CRM• Successfully met and exceeded all Client Services department KPIs and standards for responsiveness and quality• 100% client retention and 97% + client satisfaction rate maintained throughout tenure

• Cultivated strong client relationships, delivering tailored insurance solutions that fulfilled specific customer requirements and enhanced understanding of policy coverage limits.• Facilitated on-time and efficient policy closings for home loans, ensuring compliance with all necessary requirements and contributing to a seamless client experience.• Exceeded quarterly sales targets for new and renewal business by 10%,through effective client advocacy, relationship building, and strategic cross-selling initiatives.

• Collaborated closely with a high-performing executive to identify and secure new business, playing a pivotal role in the expansion of the client base.• Resolved customer issues effectively, leading to the retention and expansion of accounts through renewals and upsells.• Educated clients on policy features and benefits, contributing to a consistent track record of policy sales achievements.• Attained a customer satisfaction rating of 4.8/5, surpassing annual targets by a significant margin, and received the Diamond Bravo Award for exceptional sales production.

Responsible for overseeing and handling the day to day processes of a casual luxury retail store.Key skills and accomplishments• Oversaw and maintained effectiveness of all aspects of store through supervision of staff• Developed staff members by setting achievable goals and monitoring their performance• Monitored staff members daily interaction with customers to ensure superior customer service and experience• Oversaw stockroom inventory, organization and maintenance• Created weekly schedules ensuring maximum productivity and effective payroll cost control• Investigated and resolved company policy violations• Monitored trends in store shrink and communicated findings with loss prevention• Conducted weekly management meetings• Reviewed and analyzed current and past sales reports to ensure sales profitability• Oversaw sales floor cleaning, recovery and presentation standards• Identified and hired qualified part-time associates per company staffing requirements• Oversaw and maintained Human Resources Files• Communicated with district supervisor on a daily basis to identify business strengths and areas of opportunity• Developed business plans and delegated tasks as directed by district supervisor

Responsible for supporting a store manager and management team in operating a large casual luxury retail clothing store. Key skills and accomplishments• Assisted store manager in daily management of a staff of 30 to 50 sales associates• Assisted store manager in ensuring employee loyalty and job satisfaction by setting achievable goals for the store staff members and effectively communicating their role to the overall success of the company• Facilitated recruiting for managerial and non-managerial store roles including interviewing, reference validation, and offer negotiation • Provided mentoring and leadership to store staff members • Ensured positive store experience by building rapport with customers to identify and understand their individual needs• Ensured staff compliance with company safety and compliance policies• Operated store registers and credit card machines as required• Oversaw stockroom organization and maintenance• Completed analysis of current and past sales reports ensuring store profitability • Managed store’s product inventory and oversaw daily inventory shipments • Regularly conducted floor inventory updates as directed by district supervisor

Responsible for bartending and providing food and beverage service to banquet guests during golf outings, weddings and other special events.Key skills and accomplishments:• Prepared banquet bar as required for special events• Provided bartending services during special events• Developed new and innovative banquet hall floor set plan that reduced preparation time and cut company labor costs • Assisted banquet captain in supervising banquet staff during special events• Trained new servers as required• Served food, coffee, water and other beverages during special events • Cleared tables throughout the dining experience using proper methods for removing dishes, glassware and silverware • Cleaned banquet room and banquet kitchen area during and after banquet functions • Cooperated closely with other servers to meet and exceed guests' expectations• Responded to special requests from guests during special events

Responsible for supporting two Production Underwriters in a team-oriented office setting.Key skills and accomplishments• Assisted Production Underwriters in the development of equipment breakdown insurance quotes• Assisted Production Underwriters in the renewal of equipment breakdown insurance quotes• Assisted Production Underwriters in determining risk exposure for a variety of different engineering factories and companies• Provided technical support to outside customers and client company insurance brokers• Regularly updated company databases and computer programs• Regularly attended meetings with Client Managers and Production Underwriters• Completed other duties as assigned

Responsible for providing food and beverage service to banquet guests during golf outing, weddings and other special events.Key Skills and accomplishments:• Assisted management in promoting membership sales • Prepared banquet bar as required for special events• Assisted lead bartender as needed and tended bar during special events• Assisted banquet captain in supervising banquet staff during special events• Prepared banquet rooms as required for special events• Cleared tables throughout the dining experience using proper methods for removing dishes, glassware and silverware • Cleaned banquet room and banquet kitchen area during and after banquet functions • Cooperated closely with other servers to meet and exceed guest expectations• Responded to special requests from guests during special events

Responsible for operating and maintaining a small convenience store located on the main campus of Arizona State University. Key skills and accomplishments• Provided customer service to store customers• Managed store inventory and completed inventory and stocking of store merchandise• Maintained store’s counters, shelves, floors and windows as required• Operated store register and credit card machine as required• Other duties as assigned