Richard Norfolk Email and Phone Number
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Richard Norfolk is a Delivery Director at Hexaware Technologies at Hexaware Technologies. He possess expertise in stakeholder management, project delivery, business transformation, change management, governance and 31 more skills. He is proficient in Spanish. Colleagues describe him as "It has been really a pleasure working under the leadership of Richard for the large integration program. He has been a great leader and it has been always easy to talk to him about the issues and risks of the program. He listens patiently, takes our inputs, provides suggestions and recommendations and always stands by the team. He is very much towards delivery excellence that he never accepts anything short of it. His smiles at all times is really an inspiration. I had very good learning… Show more" and "Richard is a committed, quality programme manager who is highly skilled, experienced and totally reliable. In the time I've worked with him he brought technical excellence in IT and business project management, a constant level of trust and reliability in delivery of everything he touched. He is a calm, knowledgeable excellent delivery lead that is honest and totally trustworthy. "
Hexaware Technologies
View- Website:
- hexaware.com
- Employees:
- 15868
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Delivery DirectorHexaware Technologies Mar 2021 - PresentLondon Area, United Kingdom
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DirectorLeeds House Consulting Ltd Dec 2018 - Mar 2021Horsham
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Independent ConsultantSt. James’S Place Wealth Management Feb 2020 - Dec 2020London, England, United KingdomLeeds House Consulting LtdIT Consultancy (Part-time) – Moorgate Feb 2020 – Dec 2020 • On Going consultancy to Principal Partner of St James Place during the sale process• Overseeing Client File migration and transition to Office 365 Cloud Based data solution (key focus on AML and GDPR requirements)• Delivery of transitional service arrangements covering internal company processes and Third Party Suppliers -
Program ManagerMarsh & Mclennan Companies Jul 2019 - Jan 2020London, United KingdomJLT Integration Program Manager -
It Program ManagerChubb Jan 2017 - Nov 2018CrawleyManaged the IT systems integration between Ace and Chubb for Global Data Centre. Chubb Overseas Group Claims IT Program Management. Release Train Engineer for 3 months on major Strategic Claims Upgrade. -
Head Of ChangeEsure Sep 2016 - Dec 2016Reigate -
Programme ManagerEsure Dec 2013 - Sep 2016ReigateIT Programme Manager at Esure.
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Project ManagerPremium Credit Ltd Jun 2013 - Dec 2013EpsomIT Project Management -
Programme ManagerRsa Jan 2008 - Dec 2012Horsham• Led a team of eight Project Managers to manage a Major Claims Indemnity Programme covering Claims Fraud, Leakage, Litigation Avoidance and Household Claims Tool for Loss Adjusters with a budget of £10m. Resulted in Claims Indemnity savings of £58m.• Directed a team of Project Managers and Developers to build an administration system, web front end and associated infrastructure to enable New Business sales and the migration of £750k policies for the Tesco Pet Programme. The migrations exceeded retention targets and required sales targets were achieved.• Managed the IS function for the Pet business of over 20 projects and delivered increased processing capability of 100% enabling the pet portfolio to continue to grow.• Managed the migration of the Motor portfolio of 800,000 policies into a new IT system. • Handled transfer of 120,000 John Lewis Pet and Household customers from AXA and BDML. • Produced a ground-breaking proposal for an in-house Migration Factory. -
Programme ManagerRsa Jan 2002 - Dec 2007• Managed releases for over 70 project deployments for the Personal lines portfolio. To ensure that risks and operational impacts to business were proactively managed, a methodology for management of releases into production was produced and adopted.• For part of period responsible for BAU Management of IS Business Consultancy and Analysis Teams and responsible for Governance of small changes. Led a review of existing organisation against company needs and made proposals to management which were adopted.• Managed significant parts of the Household change programme of circa 9,000 man-days including delivery of Yorkshire Building Society Affinity Partner (3,500) man-days) on new Strategic Platform. Key success criteria achieved were delivery of Affinity Partner project within budget, timescales to acceptable levels of quality and to establish a relationship with their organisation. They are still an Affinity Partner today. The Programme also reduced Household portfolio from 201 different products down to 40. • Delivered a wide range of Affinity programmes including: o Sesame (Household) - 2,000 man-dayso National Australia Bank (Household and Motor) - 3,000 man-days o M&S (Pet) - 2,500 man-dayso Paymentshield (Household Claims) – 500 man-days• The above Affinity projects all delivered within timeframes and budget and to acceptable levels of quality. Retention targets were exceeded on each Migration. Stakeholder management of internal and external stakeholders was successful and each partner above is still a partner today.
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Programme Support ManagerRsa Jan 2000 - Dec 2001• Managed 12 Project Managers and delivered over 20 disparate projects.• Managed IS development of the original MORE TH>N web-site, plus required interfaces and associated infrastructure
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Regional Business Technology ManagerRsa Jan 1999 - Dec 2000Colombia• Managed a virtual team and delivered technology and project delivery consultancy across Latin America involving 12 group companies. All projects were delivered within timescales, budget and to an acceptable level of quality.
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Vice PresidentRsa Jun 1997 - Jan 1999Colombia• Managed 36 staff and responsible for IS, Business Transformation and Planning & Control.• Directed a major change initiative of approx. 10,000 man-days with up to 60 full-time staff. The Programme achieved success criteria of budget, timescales and quality.
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Senior Project ManagerRsa Jun 1996 - Jun 1997MontevideoAccountable to CEO of company to manage BAU and project management of a project to integrate IS systems/organisation following a company merger
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Programmer/Analyst/Senior AnalystPaymaster General'S Office Apr 1981 - May 1996
Richard Norfolk Skills
Richard Norfolk Education Details
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Ncc Certificate In Analysis And DesignData Training Ltd -
Prince IiIlx Training
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Scaled AgileCertified Safe® 4 Practitioner
Frequently Asked Questions about Richard Norfolk
What company does Richard Norfolk work for?
Richard Norfolk works for Hexaware Technologies
What is Richard Norfolk's role at the current company?
Richard Norfolk's current role is Delivery Director at Hexaware Technologies.
What is Richard Norfolk's email address?
Richard Norfolk's email address is rn****@****sky.com
What is Richard Norfolk's direct phone number?
Richard Norfolk's direct phone number is +44 1737 2*****
What schools did Richard Norfolk attend?
Richard Norfolk attended Ncc Certificate In Analysis And Design, Prince Ii, Scaled Agile.
What skills is Richard Norfolk known for?
Richard Norfolk has skills like Stakeholder Management, Project Delivery, Business Transformation, Change Management, Governance, Project Portfolio Management, Management, Project Management, Business Analysis, Pmo, Programme Delivery, Strategy.
Who are Richard Norfolk's colleagues?
Richard Norfolk's colleagues are Vinay Ankar, Champak Sharma, Pankaj Sahasrabudhe, Rupali Rdeulkar, Rajesh Reddy Nandimandalam, Harshada Jalte, Aryan Banerjee.
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1nwas.nhs.uk -
Richard Norfolk
Reducing Offending Partnership Manager Family & Children’S Service London Borough Of Barnet Council.Welwyn Garden City2hillwalker1.co.uk, barnet.gov.uk -
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