Over fifteen years’ experience in the IT managed services (MSP) industry. Strong service-oriented mindset with a deep-rooted commitment to taking care of the client. Team-focused manager with a record of building high-performing, customer-focused teams of IT service professionals. Foundational belief in accountability, efficiency, personal loyalty, and team success.• Empathetic and compassionate leader• Track record of unparalleled career loyalty and commitment• Highly organized and detail-oriented• Keen understanding of business process efficiency• Proven history of delivering exceptional results – as a territory director, service delivery manager, and IT tech