Ryan Bennett Email & Phone Number

East Rutherford, New Jersey, United States

Fairfield, New Jersey, United States

Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.Installed, configured, tested and maintained operating systems, application software and system management tools.Managed use of various types of databases and configured, installed and upgraded new ones.Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.Built and maintained network infrastructure consisting of Windows, Linux and virtual products.Provided outstanding helpdesk service and support to customers.

Managing alerts for clients via Labtech Monitoring system as well as legacy monitoring systems.Monitor client systems and action any alerts that they generate ranging from low disk space to server/devices being down. Recognize repeat issues and help with resolution of repeat issues. Configure and decommission Labtech installations for Clients as well as any known maintenance schedules.

Assist end users with any problems they may be having ranging from adding shortcuts/printer to Virus removal. Assist with off hours projects ranging from simple reboots to entire client site moves. Train and help new members of Support Desk team.

Perform proactive maintenance and ensure that clients are set to ECI standards each quarter. Monitor and assist with issues sent to the TRA team and Backup Alerts Mailboxes. Troubleshoot backup related issues. Install, configure, and monitor LPI Onsite Manager for clients. Configure and monitor Whats Up Gold for clients. Assist with delivery and pickup of phone/computer hardware to/from client sites.