Ro-Ann Casco, Chim Email & Phone Number

Quesnel, British Columbia, Canada

Belleville, Ontario, Canada

Completed a co-op placement in the medical records department at QHC Belleville General Hospital. During this hands-on experience, I developed strong organizational skills, learned to manage sensitive information, and gained valuable insights into healthcare administration.• Organized, updated, and maintained patient medical records.• Ensured confidentiality and security of patient records in compliance with provincial and federal regulations.• Retrieved and delivered patient records to healthcare providers and authorized personnel.• Conducted quality control reviews of records for accuracy and completeness.• Digitize assembled paper charts and uploaded them into the electronic medical records system for accessibility and storage.• Collaborated with medical staff to clarify and support accurate record-keeping.• Assisted with general administrative tasks to support the department’s operations.• Developed a comprehensive policy outlining the retention periods and procedures for the destruction of health records, ensuring they meet regulatory requirements and organizational standards.

Abu Dhabi, United Arab Emirates

• Serve as a liaison between the insurance company, the hospital and the patients related to insurance policies and protocols• Ensure that the details of the pre-authorization requests are in line with the regulators’ standards• Accurately assign ICD and CPT code in accordance to medical coding guidelines and policy’s schedule of benefits• Acquire the necessary justification of rejected requests from the concerned clinician through appropriate channel such as emails or phone calls

Abu Dhabi

• Manage all aspects of acquiring medical authorization from insurance such as receiving and reviewing requests from physicians, sending medical reports to insurance companies and ensure availability and accessibility of the authorization in the EMR before any procedure• Effectively communicate with clinical providers about the requirements for medical necessity• Monitor all requests received by maintaining a master list that entails the patient information, referring physician, insurance details, and procedure to be done • Reduce possible claim rejection by verifying medical coverage, eligibility and possible financial obligation of the patient• Collaborate with revenue cycle management team in resolving rejected claims and strategies to reduce rejection rate

Abu Dhabi

• Register patient visits according to hospital and insurace protocols and verifyaccuracy of demographic information and eligibility• Assist patients in accurately completing registration and consent forms and entering the data into the system• Organize and maintain schedule of clinicians to ensure that all patients are correctly booked • Answer calls professionally to attend to patient’s queries and reschedule appointments while maintaining a polite, consistent phone manner

Bachelor Of Science (B.S.), Nursing

Diploma In Health Information Management, Health/Health Care Administration/Management

Diploma In Health Information Management, Health/Health Care Administration/Management