Roaa Abu Midan Email & Phone Number

Amman, Jordan

CheckOps

Amman, Jordan

Main responsibilities:• Developed strategies to enhance team performance and improve NOC operations.• Supported and coached team members to resolve technical issues effectively.• Maintained clear communication with customers, providing updates on incidents, changes, and outages.• Delivered training to ensure team members were equipped with the skills needed for success.

Amman, Jordan

Main activities and responsibilities:• AWS cloud based system administration.• Nagios monitoring and configuration.• Microsoft Windows server configuration and administration.• Linux administration and configuration. • Virtual Desktop infrastructure administration.• Analyzing Logs through Loggly, Event viewer.• Creating API keys, Usage plan through AWS API gateway.• Applying patches and updates to fix security vulnerabilities.• Scripting Skills using Bash and PowerShell and deploying them using AWS SSM, and Jenkins for Automation purposes within Cron jobs.