Roan Spargo Email & Phone Number

Texas, United States

Coppell, Texas, United States

I hired, trained, and lead my team of Customer Service Representatives and Kid's Club Attendants. As a manager, I established and enforced company standards, ensuring that all staff members consistently met or exceeded performance expectations. I fostered strong relationships with customers by addressing inquiries, resolving concerns, and ensuring their overall satisfaction.

Assisted the management team in client and member acquisition, sales attachment, and retention, consistently meeting or exceeding monthly targets. Conducted in-depth point-of-sale presentations of services, showcasing the benefits of fitness programs to potential members.Built and maintained strong rapport with clients, enhancing their overall experience and increasing client satisfaction and loyalty.Successfully sold training packages and DotFIT products, leveraging a deep understanding of customer needs and fitness solutions.Actively assisted gym members by addressing inquiries, offering fitness advice, and providing outstanding customer service.

Coppell, Texas, United States

Managed a high volume of phone calls and effectively responded to inquiries, providing outstanding customer service to both current and potential members. Demonstrated strong sales skills by promoting and selling memberships, communicating the value and benefits of joining Texas Family Fitness.Utilized excellent organizational skills to create and manage the weekly schedule for the front desk staff, ensuring smooth operations and optimal coverage. Collaborated with the management team to address member concerns and provide timely and effective solutions.Actively engaged with members, building rapport, and fostering a sense of community within the gym.Demonstrated a high level of written communication and professionalism in all written correspondences, including emails and written member communications.

Coppell, Texas, United States

Collaborated with members to create personalized fitness plans, aligning their goals and needs with the available fitness services.Demonstrated effective sales and product knowledge skills, promoting and selling training packages and DotFIT products to clients to enhance their fitness journey.Scheduled and conducted weekly training sessions, providing guidance, motivation, and ongoing support for clients.Contributed to the gym's community engagement and advocacy efforts, organizing fitness-related events and activities to promote overall wellness. Utilized public speaking skills to lead fitness classes and workshops, disseminating health and fitness knowledge to diverse groups.Conducted research to stay updated on the latest fitness trends and best practices, continuously enhancing the quality of training services. Demonstrated strong interpersonal communication skills to build trust and effective relationships with clients and team members.

San Marcos, Texas, United States

As a Certified Trainer, I was responsible for training new employees for front-of-house and back-of-house positions. I prepped food, served food, washed dishes, and organized the restaurant. I also handled the takeout orders and helped management market our catering services to local businesses.