Rob Andre Email & Phone Number

Allentown, Pennsylvania, United States

Allentown, Pennsylvania, United States

Coordinates the day-to-day service business at the local level (techs and service support team will report directly to this individual). Is very involved with the day-to-day service business as a working supervisor. Insures that his/her team provides a hassle-free experience for our customers (including our rental department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.Essential functionsEnsures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.Ensures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.Assists the Operations Manager in handling disciplinary issues involving personnel if/when they occur.Works with his/her Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.Handles customer requests in a prompt and professional manner.Assists the Operations Manager in handling customer concerns and complaints.Completes performance reviews as/when required for everyone within his/her organization.Assists in the recruiting and development of his/her service team.Manage Union Techs

Processes warranty claims and paperwork to ensure proper documentation• Verifies all criteria required by the factory or distributor• Looks up all warranty labor operation codes and times and properly inputs them into our system• Resubmits all rejected claims in a timely manner• Follows up on any outstanding claims• Communicates with the Service Managers on warranty claims status and pending authorizations• Files and maintains all warranty records• Process warranty claims for 7 branches• Also assist in service writing for all 7 branches* Develop a warranty program through Microsoft access to help keep track of claims and to generate reports.*Developed service quoting database through Microsoft access that helps keep track of the status of quotes and the stages of quoting.

Reading, Pennsylvania, United States

Train and develop all CDL drivers.Manage and supervise all drivers’ sales issues to include discipline, payroll, time keep. Assist with hiring of qualified drivers.Help set-up, maintain and manage routes in the most efficient and cost-effective manner possible to service our customers while maintaining our Company’s highest standards.Maintain equipment to include fleet, hand trucks, handhelds and accessories, etc.DOT log tracking, safety, etc.Manage drivers’ vacation schedule and sick leave (PTO).Monitor all expenses in relation to budget, (i.e., wages, overtime, etc.).Implement strategic plans to achieve planned growth in areas of volume, revenue and margin.Route rides on average of two (2) days per week. Run open routes as needed,Understand and act accordingly to all Company policies and CBA.Be able to understand and act within budgeted guidelines.Act as an inter-departmental facilitator for any issues that may arise.Maintain safety and quality standards.Other duties as assigned.

Allentown, Pennsylvania Area

• Responsible for driving customer relations, providing exceptional service to a diverse portfolio of clients.• Developed relationships with customers, enhancing overall experience and ensuring retention.• Provided seamless post-sale experience, as well as day-to-day operational support.• Troubleshot client issues, collaborating with cross-functional teams to find resolutions.• Developed and deployed strategies and action plans to improve customer experience, increase customer retention, and enable account growth. • Identified client upsell opportunities and service enhancements.

• Responsible for overseeing the daily operations of multiple departments.• Managed and mentored 25 team members, focusing on employee engagement and development.• Researched and ordered all parts and inventory.• Responsible for managing vendor relationships.• Coordinated warranty repair projects countrywide.• Oversaw the Warranty Reserve Account, resolving warranty issues with customers.• Collected warranty payments from vendors, coordinating repairs with repair facilities.• Adhered to strict safety and quality measures under compliance with all rules and regulations.• Liaise with team leads, identifying and attaining quality benchmarks-o Responsible for product inspections, analyzing and implementing processes to set metrics measuring success.• Tracked customer feedback, incorporating suggestions to improve departments.• Prepared weekly and monthly P&L reports and department performance reports.• Responsible for reports on quality and safety, as well as weekly reports on open and closed warranty claims YTD.

• Promoted and sold personal training services, encouraging motivation by positive reinforcement.• Created individualized client fitness programs based on their needs and goals, educating clients on long term solutions.• Researched and implemented innovative fitness trends and solutions.

• Responsible for supporting all operations of the Warranty Parts Return Center.• Evaluated products coming through the Center for quality and proper repair.• Analyzed departmental production processes, utilizing Six Sigma principles to implement efficient protocols.• Educated dealers in Warranty and CORE best practices, researching and analyzing CORE and Warranty Claims issues.• Analyzed blueprints, Service Information Bulletins, and DCS net messages.• Monitored Section Heads’ performance and performance of respective departments.• Responsible for developing performance reports.• Member of Safety Committee.

• Held store opening and closing responsibilities.• Responsible for customer relations, selling services and repairing vehicles

• Managed daily operations of the garage with full responsibility for P&L and sales.• Responsible for business development, implementing sales plans.• Reviewed and negotiated work orders, performing contract management.

• Responsible for the day-to-day operations of the fitness facility, ensuring smooth performance and customer satisfaction.• Led a team of 12+ employees, responsible for interviewing, hiring, onboarding, and supervising.• Responsible for processing payroll.• Spearheaded sales initiatives, discussing with potential members' needs and desires for ideal membership.• Community point of contact, responsible for all external communications and crisis management.• Developed compiled Excel and Word spreadsheets to report performance.• Responsible for maintaining adequate inventory.