Rob Ashley Email & Phone Number

Columbia, MO

Missouri, United States

Missouri, United States

• Participate in phase 1 implementation projects working directly with key business and IT stakeholders to confirm requirements, consider design alternatives, facilitate discussions and drive requirements sign-off.
• Address any customer questions or requests related to business process, workflows, and data requirements for Workday integrations into HCM, Benefits, Payroll, Finance, and Banking.
• Design, develop, test, deploy, and document the Workday integration systems using Workday Studio, Core Connectors, Web Services, and Enterprise Interface Builder (EIB).
• Create detailed integration specifications, field mappings, and designs to support the entire integration deployment lifecycle.
• Partner and build relationships with stakeholders to align on objectives and advance Workday adoption and ease of use.
• Research problems. Identify opportunities and seek opinions and feedback on suggested solutions.

• Creating and maintaining connections between Workday and external or internal partner systems as well as Integration and Configuration Security settings via Workday Reports, Workday Studio, and Prism.
• Helping build new integrations and maintain more than 50 integration systems with more than 30 external vendors while also seeking opportunities for process efficiency improvements
• Onboarding, administering, and maintaining Salesforce for the company's nonprofit sector and expanding into other applications as opportunities arise.
• Consulting with business and technical teams about integration design and maintenance, supporting People Services applications as needed.

• Oversaw the hiring process for assigned business partners (i.e. leadership within the technical divisions).
• Worked with assigned business partners and provided training to new and existing leaders regarding performance management, performance reviews, terminations, and transfers.
• Consulted division management to ensure HR practices are supporting overall business strategies.
• Completed job analysis for assigned business partners, including job titles and job descriptions.
• Created new job descriptions, and adjusted existing job descriptions where appropriate.

Columbia, Missouri Area

• Oversaw the hiring process from sourcing through onboarding for our technical divisions.
• Worked with leadership to determine hiring needs, qualifications, and timelines.
• Actively sourced candidates for current openings and ongoing pipelines.
• Ensured timely communication of employment actions: new hires, terminations and transfers.
• Established and maintained contacts with the community through events such as job fairs, conventions, and employment firms.

Columbia, Missouri Area

• Work as part of a team of IT specialist to advance the support and use of technology at VUHL
• Provide end-user device support by serving as an information resource related to various device and peripheral systems, including PC, Mac and mobile device operating systems, applications and programs.
• Perform hands-on and remote technical support, including installing and upgrading software, installing and supporting hardware, implementing file backups, and configuring systems and applications.
• Document issue resolutions with pertinent data for future reference.
• Uphold the VU principles of working with passion for the users and having fun doing it.

Columbia, Missouri Area

• Worked with a team to resolve hardware and software issues at the University.
• Provided local area network support by investigating, determining severity, resolving or appropriately escalating various LAN problems as required.
• Provided training through small groups or 1:1 for faculty, staff and students in the use of OS and device software, connectivity to campus networks/servers, and in resolution o complex hardware/software problems, as.
• Serve administrative duties by creating, planning, testing, implementing and documenting projects to better serve users’ needs.

Columbia, Missouri Area

• Administers file transfer services, enterprise scheduling, and ERP printing services using CUPS, InfoPrint, MOVEit, SecureTransmIT, and Tidal enterprise Scheduler.
• Provides support and guidance for scheduling enterprise reporting jobs to UM System departments and business units.
• Contributes to automation efforts and assists in establishing documentation and self-service options.
• Utilizes the enterprise file transfer software applications to create, modify and delete the business administrative file transfer definitions for internal and external University business.
• Monitors the daily scheduled file transfers to ensure data transmits successfully and securely.
• Provides second-tier support and troubleshoots technical issues, participates in the on call rotation, monitors the department email requests to ensure issues are responded to in a timely manner.

Columbia, MO

• Provided external management of a broad range of information technology initiatives, projects and programs including the creation and implementation of technology and business solutions.
• Resolved technological issues for contracted clients and break-fix customers.
• Utilized available tools to enact preventative maintenance and avoid data loss.
• Built and configured new computers for clients, transferring data and configuration from the old machine to the new one and installing/configuring client-specific programs.
• Provided basic repair services on desktops and laptops for both PC and Apple hardware.
• Maintained printer and multifunction-machine hardware and software through partnering with manufacturer support and online software interfaces.

• Responsible for helping to develop Cast Members in one-on-one and group coaching sessions. Also responsible for facilitating classes for newly-hired and re-hired Cast Members.
• Independently created material to increase effectiveness in efficiency, sales and satisfaction.
• Helped build and motivate emergent teams with effective presentation and training skills.
• Performed conflict resolution to help developing teams work without dispute.
• Consistently articulated complex policies and procedures for each role in a simple and precise manner in order to maximize the agents’ understanding of the topic.
• Led agents with technical or sales challenges to strong performance and comfort within their roles through individualized coaching.

• Studied and learned the Disney product to increase sales.
• Received high marks on quality monitoring each month.
• Continually provided excellent service to Guests based on Guest satisfaction survey feedback.
• Attained “Specialist” position by consistently performing above set standards.
• Responsible for giving presentations to other agents on various topics with limited notice.
• Worked as a leader among my peers by assisting others with overcoming roadblocks to success and achieving their goals.

• Led peers in weekly studies and lectures.
• Counseled peers to help them overcome personal struggles.
• Organized time and prioritized tasks based on greatest need and urgency.
• Utilized systematic filing to organize paperwork and keep the workspace in order.
• Expanded public speaking skills with weekly presentations.
• Became proficient in knowledge of electronic presentation using both PowerPoint and Keynote.

• Made cold-calls to engage in setting up potential clients.
• Performed in-home product demonstrations to interested parties.
• Developed greater personal initiative in a non-supervised work environment.
• Learned one-on-one sales techniques.

Bachelor Of Arts (B.A.), Biblical Studies

Activities and Societies: Chorus, Athletic Director and Advisor to the Arete society, Sower's Club, Omega ChiTook 18 hours of classes each.

Biblical Studies, Bible/Biblical Studies