Rob Johnson Email & Phone Number

Radnor Township, Pennsylvania, Us

Camden, Nj, Us

• • Implement SuccessFactors Employee Central• Built audit tool to validate data on daily basis between Employee Central and ADP/SAP systems• Investigate replication issues between systems• Identify and investigate discrepancies between HR systems• Create visuals to capture metrics in Quicksight tool • Identify needs/changes in yearly performance management process• Build and launch quarterly and yearly performance management forms• Build and run reports as needed• Process employee data updates in Employee Central• Maintain union wage tables for over 80 unions• Serve as a subject matter expert with internal stakeholders, vendors and consultants on matters such as system interfaces, system functionality and configuration • Provide high level of service by ensuring any issues were resolved timely, accurately, and efficiently including complex issues • Document processes• Project and vendor management• Takes Ownership for special projects and other work as assigned• Possess functional knowledge of HR Administration, Compensation and Benefits, HR Development, Payroll, and Labor Relations• Health Transformation Alliance(HTA)-serve as of one of two co-chairs for the Data team. Collaboration of over 50 self-insured market leaders looking to drive better health outcomes for employees and their families

Camden, Nj, Us

• Provided high level of service by ensuring any issues were resolved timely, accurately, and efficiently including complex issues • Served as a subject matter expert with internal stakeholders, vendors, and consultants on matters such as system interfaces, system functionality and configuration. • Vendor management• Identified problem areas/opportunities for improvement in service delivery and processed, troubleshooted issues, recommended solutions, and documented processes.• Supported the completion of benefit plan audits, including gathering and organizing comprehensive benefit plan information• Gathered and analyzed data for annual plan renewals, rate cases, labor negotiations and coverage changes• Coordinated pieces of the annual enrollment process and supported benefit administration activities including benefit orientation and Annual Enrollment (AE) (included the development and deployment of technology enhancements)• Possess functional knowledge of HR Administration, Compensation and Benefits, HR Development, Payroll, and Labor Relations.• Designed reports required to produce annual ACA filings• Worked with the technical team to determine what changes needed to be made to the system(s) when a new business requirement was presented• Acted as the liaison between HR and ITS• Worked with multiple vendors regarding any issues that occurred with interfaces

Camden, Nj, Us

• Reviewed and approved job descriptions provided by HR Business Partners• Determined salary level, EEO status, and FLSA status for jobs• Provided oversight and guidance on the merit process• Responsible for administration of the Employee Stock Purchase Plan (ESPP). • Worked with consultants on grading and leveling existing jobs• Developed and proposed updated salary structure

Camden, Nj, Us

• Provide support to HR Services (HTR-ERP) which includes benefits, payroll and core HR.i) Monitor inbound and outbound interfaces that are sent to and from multiple vendors.ii) Provide support for mCS (my Career Solutions)iii) Monitor system for issues and perform troubleshooting.iv) Train employees on system functionality.v) Monitor HR workflow items and troubleshoot issues when they occur.vi) Provide internal consulting on processes.• Support HR Business Partners and HR Generalists in the field.• Possess functional knowledge of HR Administration, Compensation and Benefits, HR Development, Payroll, and Labor Relations.• Work with the technical team to determine what changes need to be made to the system(s) when a new business requirement is presented.• Act as the liaison between HR and ITS.• Work with multiple vendors regarding any issues that occur with the interfaces.• Create and execute reports that are requested by the business. Verify and analyze data prior to sending to the requestor.• Provide training to HR Services, HR Business Partners, and HR Generalists on creating and running reports.• Maintain tables for complex benefit and union pay rates. i) American Water has 68 unions. Union pay rate tables need to be updated each time a union contract is ratified. This includes adding jobs and levels based on what is ratified in a contract. Updates need to occur in SAP and JD Edwards.ii) Multiple benefit plans and levels need to be updated when plan design is changed.• Documents existing processes and identify gaps between as is and to be. • Work on assigned projects:i) Health Transformation Alliance (HTA)—Alliance of 24 corporations that will improve the way they provide health care benefits. Currently serving on the Data committee which is tasked with reviewing RFP’s, interviewing vendors, and selecting the vendor that will be responsible for the data warehouse for the HTA.

Camden, Nj, Us

• Provide support to HR Services (HTR) which includes benefits, payroll and core HR.i) Monitor inbound and outbound interfaces that are sent to and from multiple vendors.ii) Monitor system for issues and perform troubleshooting.iii) Train employees on system functionality.iv) Monitor HR workflow items and troubleshoot issues when they occur.v) Provide internal consulting on processes.• Support HR Business Partners and HR Generalists in the field.• Possess functional knowledge of HR Administration, Compensation and Benefits, HR Development, and Labor Relations.• Work with the business and technical team to determine what changes need to be made to the system(s) when a new business requirement is presented.• Act as the liaison between the business and ITS.• Work with multiple vendors regarding any issues that occur with the interfaces.• Monitor, assign, and work on tickets in HP Openview.• Create and execute reports that are requested by the business. Verify and analyze data prior to sending to the requestor.i) Process 90% of report requests within 2 business days of request.• Provide training to HR Services, HR Business Partners, and HR Generalists on creating and running reports.• Maintain tables for complex benefit and union pay rates. i) Union pay rate tables need to be updated each time a union contract is ratified. This includes adding jobs and levels based on what is ratified in a contract. Updates need to occur in SAP and JD Edwards.ii) Multiple benefit plans and levels need to be updated when plan design is changed.• Create and update Configuration Documents, Functional Design Documents, and Resolution Documents.• Perform testing and validation on system changes.• Facilitate productive and collaborative meetings with key business and technology stakeholders. • Documents existing processes and identify gaps between as is and to be. • Engage the business to gather requirements for changes needed to the system.• Work on assigned projects.

Camden, Nj, Us

Work on company wide business transformation of implementing SAP for Hire to Retire-Benefits. This includes 401(k), employee stock purchase plan, and health and welfare plans.Work with consultants on business process documents, functional designs, and technical designs for SAP.Gather and document requirements from business that will be used to configure SAP. This includes facilitating large workshops with the business.Design, build, configure, test and implement SAP for Hire to Retire-Benefits.Develop test scripts and create test requirements. This includes executing the test scripts and pass/fail of system configuration. Review data for conversion from old system to SAP.Take part in hypercare support for SAP system.Work in a fast pace environment with a high performing team.

Camden, Nj, Us

Process pension calculations. This includes running pension estimates as well as creating retirement packages for employees. Review pension calculation and retirement packages with employees. Process retirement paperwork and set up pension payment. Work with actuary on yearly pension valuation.Work on 401(k) plan. Process and transmit files to vendor. Answer employee inquiries regarding how 401(k) plan. Work with auditors regarding yearly audit of plan. Assist in gathering data for yearly non-discrimination testing.

Worked in a call center environment as a supervisor. Responsible for making sure participant requests were processed in a timely manner. Ran pension calculations for participants and explained how the pension was calculated. In addition, I verified pension calculations and letters before they were mailed to the participants. Answered questions regarding the 401(k) plan. Also, I assisted participants in making transaction requests for their 401(k) plan. Researched and problem solved client specific inquiries. Organized and assigned projects to team members as needed. Assisted in training and mentoring new team members. I was responsible for running daily, weekly, and monthly reports for the manager.