Rob Back work email
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Rob Back personal email
High achiever that delivers performance driven results. Great communications skills both internally and externally at all levels. Team leader who can motivate and coach employees to achieve or exceed their potential. Extensive knowledge of collections and customer service call centers. Champion of change and driven to change culture for motivation. Skills:Mitigation, Testing, Leader, Commercial Loans and Leases, Inactive Bankruptcy, SCRA, FDCPA, Problem-solving, Client Service, Project Management, Quality Assurance, Training, Time and Attendance, Coaching to Improve Performance, Mentoring, Mortgage, Collections, Cross Function, Power of One, Culture, Communications, Recognition, Community, Goal Oriented, Team Player
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Commercial Insurance AgentProgressive Insurance Jan 2022 - May 2022United States -
Remarketing Program AdvisorMercedes-Benz Financial Services Usa Llc Feb 2021 - Jan 2022Fort Worth, Texas, United States -
Credit Bureau Reporting ManagerSantander Consumer Usa Aug 2018 - May 2020North Richland Hills, TexasManage a team of up to 18 Credit Bureau Representatives.Provide accurate documentation of customer correspondence in account histories and updates to reflect the latest account activity so that information sent to the Credit Reporting Agencies (CRA) complies with all company procedures and State and Federal laws.Manages customer expectations while following company procedures and all applicable State and Federal laws.Analyzes data to accurately determine the correct account status.Utilizes customer service skills and knowledge of credit reporting process to ensure customers inquiries and disputes are resolved correctly and in a timely manner.Researches complex account transactions including payment history, payment extensions and reversals, bankruptcy, SCRA, repossession, collections, assumptions, etc.Identifies risks and opportunities in order to reduce or eliminate litigation costs and adequately protect the company's interest.Performs other duties as assigned. -
Loss Recovery ManagerSantander Consumer Usa Nov 2015 - Aug 2018Dallas/Fort Worth Area
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Assistant Vice PresidentCitimortgage Dec 2012 - Jul 2015Irving, TexasManage a loss mitigation team to prevent foreclosure to keep clients in their homes. Coach team to adhere to FDCPA guideline while talking to our clients. Generated numerous reports for the business and operations. Work cross functional to resolve client concerns quickly. Coached and mentored employees to improve performance. Researched and resolved escalated issues as they arise to maintain good client experience.
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Assistant Vice PresidentCitimortgage Inc Jul 2011 - Dec 2012Irving, TexasManage a back end collection team to prevent foreclosure and to keep clients in their homes. Coach team to adhere to FDCPA guideline while talking to our clients. Generated numerous reports for the business and operations. Work cross functional to resolve client concerns quickly. Coached and mentored employees to improve performance. Researched and resolved escalated issues as they arise to maintain good client experience.
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Assistant Vice PresidentCitimortgage Inc Aug 2009 - Sep 2011Irving, TexasManage a homeowners assistance team to prevent foreclosure and to keep clients in their homes. Coach team to adhere to FDCPA guideline while talking to our clients. Generated numerous reports for the business and operations. Work cross functional to resolve client concerns quickly. Coached and mentored employees to improve performance. Researched and resolved escalated issues as they arise to maintain good client experience.
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Assistant Vice PresidentGe Capital Aug 2008 - Jul 2009Customer service manager for commercial leases and loans. -
Assistant Vice PresidentCiticapital Commercial Corp Sep 2001 - Aug 2008Customer service manager for commercial leases and loans.
Rob Back Skills
Rob Back Education Details
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Business Administration And Management, General
Frequently Asked Questions about Rob Back
What is Rob Back's role at the current company?
Rob Back's current role is Operations.
What is Rob Back's email address?
Rob Back's email address is rb****@****usa.com
What schools did Rob Back attend?
Rob Back attended Stephen F. Austin State University.
What skills is Rob Back known for?
Rob Back has skills like Leadership, Banking, Portfolio Management, Mortgage Lending, Credit Risk, Team Leadership, Process Improvement, Finance, Financial Services, Commercial Banking, User Acceptance Testing, Risk Management.
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