Rob Barber

Rob Barber Email and Phone Number

Transport Consultant specialising in customer experience and customer service improvements. @ ROB BARBER CONSULTANCY LIMITED
Rob Barber's Location
Flitwick, England, United Kingdom, United Kingdom
Rob Barber's Contact Details

Rob Barber work email

Rob Barber personal email

n/a
About Rob Barber

Customer Experience and Transport Consultant

Rob Barber's Current Company Details
ROB BARBER CONSULTANCY LIMITED

Rob Barber Consultancy Limited

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Transport Consultant specialising in customer experience and customer service improvements.
Rob Barber Work Experience Details
  • Rob Barber Consultancy Limited
    Director
    Rob Barber Consultancy Limited Nov 2024 - Present
    United Kingdom
  • Avanti West Coast
    Head Of Service Quality Assurance
    Avanti West Coast Jul 2021 - May 2024
    London, England, United Kingdom
  • Avanti West Coast
    Regulatory Affairs Manager
    Avanti West Coast Sep 2020 - Jun 2021
    London, England, United Kingdom
  • Flash Forward Consulting Ltd
    Freelance Customer Service Trainer / Workshop Facilitator
    Flash Forward Consulting Ltd Nov 2019 - Mar 2020
  • Chiltern Railways
    Regional Manager, London
    Chiltern Railways May 2019 - Oct 2019
    Marylebone
  • Chiltern Railways
    Customer Service Change Manager
    Chiltern Railways Jan 2019 - Apr 2019
    Marylebone, Greater London, United Kingdom
  • Mtr Corporation Limited 香港鐵路有限公司
    Customer Experience & Stations Bid Team
    Mtr Corporation Limited 香港鐵路有限公司 May 2018 - Jul 2018
    London, United Kingdom
  • South Western Railway
    Stations Property Project Delivery
    South Western Railway Nov 2017 - Apr 2018
    Blackfriars, London
  • Firstgroup Plc
    Stations Mobilisation Team
    Firstgroup Plc May 2017 - Oct 2017
    Paddington
    New South Western Railway Franchise
  • Flash Forward Marketing Consultants
    Customer Service Lead
    Flash Forward Marketing Consultants Nov 2016 - Apr 2017
    Nationwide
    Customer Service enhancements for UK Bus and Rail providers
  • Arup
    Customer Experience Lead
    Arup Sep 2016 - Oct 2016
    Birmingham
    Shadow mobilisation of Cross Country Trains (on behalf of the DfT)
  • Firstgroup Plc
    Interim Bid Manager (Stations)
    Firstgroup Plc Mar 2016 - Aug 2016
    Central London
  • Arriva Group
    Franchise Bid Team Member
    Arriva Group Jul 2015 - Feb 2016
    London Euston
  • Mtr Corporation (Crossrail) Limited
    Interim Head Of Stations
    Mtr Corporation (Crossrail) Limited Dec 2014 - Jun 2015
    Central London
  • Northern Rail
    Interim Head Of Stations
    Northern Rail May 2014 - Jul 2014
    Manchester
  • Northern Rail
    Interim Head Of Service Quality
    Northern Rail Feb 2014 - Apr 2014
    York
  • The Go-Ahead Group Plc
    Head Of Service Quality, London Midland Railway
    The Go-Ahead Group Plc Nov 2007 - Jan 2014
    Birmingham
  • The Go-Ahead Group Plc
    Interim Customer Relations Manager, London Midland
    The Go-Ahead Group Plc Jan 2013 - Jul 2013
    Birmingham
  • The Go-Ahead Group Plc
    Franchise Bid Team Member
    The Go-Ahead Group Plc Aug 2006 - Nov 2007
    East Croydon
  • Southeastern Railway
    Retail Manager (Metro)
    Southeastern Railway Sep 2004 - Aug 2006
    London Bridge
  • Transport For London
    Group Station Manager
    Transport For London Mar 2002 - Sep 2004
    Bond Street & White City Groups
  • Transport For London
    Station Attendance Improvement Manager
    Transport For London Apr 2001 - Mar 2002
    55 Broadway, St James' Park
  • Transport For London
    Group Station Manager
    Transport For London Jan 2000 - Apr 2001
    Leyton Group
  • Transport For London
    Group Station Manager
    Transport For London Jul 1998 - Jan 2000
    Stratford, Extended Jubilee Line
  • Transport For London
    Business Support Manager
    Transport For London Apr 1996 - Jul 1998
    55 Broadway, St James' Park

Rob Barber Skills

Operations Management Transportation Project Planning Stakeholder Management Management Change Management Team Leadership Railway Contract Management Project Delivery Customer Service Customer Satisfaction Public Transport Rail Performance Management Rail Transport Supply Chain Management Customer Relationship Management Customer Experience Customer Engagement Customer Insight Customer Relations Football Public Speaking Common Sense Sports Betting Customer Retention

Rob Barber Education Details

  • Redborne Academy & Community College
    Redborne Academy & Community College
    Customer Experience, Transport Sector

Frequently Asked Questions about Rob Barber

What company does Rob Barber work for?

Rob Barber works for Rob Barber Consultancy Limited

What is Rob Barber's role at the current company?

Rob Barber's current role is Transport Consultant specialising in customer experience and customer service improvements..

What is Rob Barber's email address?

Rob Barber's email address is ro****@****oup.com

What schools did Rob Barber attend?

Rob Barber attended Redborne Academy & Community College.

What skills is Rob Barber known for?

Rob Barber has skills like Operations Management, Transportation, Project Planning, Stakeholder Management, Management, Change Management, Team Leadership, Railway, Contract Management, Project Delivery, Customer Service, Customer Satisfaction.

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