Rob Binder Email & Phone Number

Manage escalations as related to the Oncommand Suite of products including but not limited to: Oncommand Unified Manager 5.x, Oncommand Unified Manager 6.x/7.x, Oncommand System Manager, Oncommand Workflow Automation, SMIS, API Services, etc. Write, review and update knowledge base articles as related to Oncommand products. Create, update and review internal training material as related to the Oncommand suite. Mentor technical support engineers within the Oncommand team globally.

Raleigh-Durham, North Carolina Area

Provided end-user support for two locations while assisting in various projects including setting up virtual machines with VMware, asset management and backup and recovery solutions. Trained on Cisco simulations for use of Cisco routers and switches.

Uncg

Helped supervise and train new Residential Computer Consultants. Provided technical support for 4000+ students living on campus. Resolved connection issues and repaired computers for end users.Repaired desktop computers and set up computer labs. Used a variety of operating systems (Win 9x to WinXP to Mac OS X.x).

Research Triangle Park, North Carolina

Duties required performing quality assurance for the Sales Department of Glaxo Smith Kline, supporting over 10,000 sales representatives. On a weekly basis tested and diagnosed laptops so that they be designated for use by the sales reps. While working there was instrumental in helping to redesign the testing process to improve efficiency and remove unnecessary steps in the testing and repair process.

Raleigh

Provide end-user support for PC’s, Mac’s, copiers, multifunction units and printers. Operating systems included: Windows 9x, Windows 2000, Windows ME, Windows XP, Mac OS 9x and 10. Hardware varied from HP desktop and laptop computers to Xerox Copiers.