Rob Bodnar Email & Phone Number

New York, Ny, Us

Orlando, Fl, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Within this job role, I supported members at corporate sales / sporting events, legal team, and chief privacy officer in screening / resolving urgent issues received through privacy inbox.A section of my key contributions include:• Ensured accuracy of membership refunds, totaling savings of $500k+ annually by auditing daily finance reports.• Serve as a day to day point of contact for Member Care supervisors ensuring optimal delivery on service level agreements and CLEAR brand standards• Monitor and share coaching opportunities for our Member Services team• Increased output / efficiency by developing training modules for call center team.• Boosted output and organizational growth / effectiveness by overseeing the CLEAR brand's social media platforms, including Facebook, Twitter, and Instagram.• Protected the CLEAR brand and optimized customer retention strategy by steering significant efforts.• Determined and resolved escalated / sensitive issues through phone, email, and social media channels by providing proactive services, while collaborating with customer service team.

Quincy, Ma, Us

Managed and streamlined all customer service and front-end operations as per company's standard operating procedures.Created employees' weekly schedules through Kronos and administered closing procedures, including counting all tills and balancing new tills.Supporting the store manager with daily operations and administrative duties.Led the application screening process and interviews to assess prospective new hires.Directed numerous fundraising programs for corporate-approved charities by ensuring associate involvement.My key successes for this role are:• Mitigated risk factors by providing audit reconciliation reports through daily sales analysis.• Generated positive PR through community outreach at local events as a brand ambassador.