The Security Operations Center provides our customers Managed Detection and Response cybersecurity services.The team Operations consists of security analysts, handling alarms and helping our clients with day-to-day questions.

Responsible for Managed Security Services, which comprises of first-line Customer Service Desk and second-line Professional Services (Network Operations Center, NOC).My team of skilled professionals provide services and manage the IT (security) solutions for our clients operating within The Netherlands.

Responsible for the SOC, offering client-centric, 24x7 security services. The team offers managed Security Operations Center (SOC) and Network Operations Center (NOC) services to our clients, including DFIR services. The team consists of highly-skilled technical analysts, who actively monitor clients’ networks, analyze threats and resolve issues, handle network changes, updates and upgrades.CCNA Routing & Switching | GIAC Certified Forensic Analyst (GCFA)

Managing a diverse team of professionals:Business Support offers global, department-overarching support within the Customer Services division, covering broadly-scoped topics and activities, including:- Coordination of internal and client projects;- New business opportunities and new channel development;- Sourcing strategy;- Provision of internal communication and fostering employee engagement;- Provision of operational insight (reporting and analysis);- Quality… Show more Managing a diverse team of professionals:Business Support offers global, department-overarching support within the Customer Services division, covering broadly-scoped topics and activities, including:- Coordination of internal and client projects;- New business opportunities and new channel development;- Sourcing strategy;- Provision of internal communication and fostering employee engagement;- Provision of operational insight (reporting and analysis);- Quality assurance;- Automation and RPA/Robotics;- Risk, (PCI-)compliance, data-protection legislation (GDPR) and control mechanisms.Member of MT of the global division Customer Services. Show less

Managing a diverse team of experts in the Cards, Credit and Payments domain, providing inbound, 24/7, first-line (technical) support towards clients and their end-customers in the financial industry.Core Activities:- Member of MT Customer Services, adding strategic and tactical value to the Customer Services Department.- Operational responsibility of a 24/7 inbound contact center (headcount: 26 agents and 2 supporting roles), which takes care of a broad range of questions in the… Show more Managing a diverse team of experts in the Cards, Credit and Payments domain, providing inbound, 24/7, first-line (technical) support towards clients and their end-customers in the financial industry.Core Activities:- Member of MT Customer Services, adding strategic and tactical value to the Customer Services Department.- Operational responsibility of a 24/7 inbound contact center (headcount: 26 agents and 2 supporting roles), which takes care of a broad range of questions in the Payments, Cards and Credit domain, mostly from banks and their clients, merchants and corporate clients, as well as the first-line contact for analyzing, registering and dispatching (mid/hi prio) incidents.- Responsibilities range from financial management and resource optimization to SLA management, HR cycle and coaching.- Next to the Contact Center team, fulfilled several a.i. Team Manager roles and the role of Escalation Manager (24/7 stand-by for priority 1 incidents).Key Results:- Led the current team through two reorganizations, joining multiple teams into one.- Initiated and executed department wide Employee Satisfaction measurement and proposed improvements based on the feedback provided by employees.- Introduced structurally measuring/steering metrics (Customer Satisfaction, First-Line Fix Rate (FLFR), Customer Effort Score (CES), First Time Right, among other KPIs) and initiated improvement plans based on the client feedback loop.- Initiated a narrow-casting system to inform employees about current internal affairs.- 'Blue Wall': implemented and promoted an idea-sharing vehicle, among employees and across teams.- Designed, implemented and promoted a cost-efficient, custom-made knowledge base.- Implemented ticketing tool Zendesk within multiple teams, thereby streamlining the inbound mail channel and automating processes such as billing. Zendesk vastly improved steering and reporting possibilities for management, supporting roles and our clients. Show less

Ad interim.

Ad interim.

Product Developer @ Business Development, Department Innovation.

Product Manager MiniTix, an (online) e-payment system owned by Rabobank.

Management Traineeship

Projectteam member Silent Trains (Stille Treinen), implementing the "Prestatieregeling Toename Stille Kilometers".