Field Superintendent
Gate Of Heaven Catholic Cemetery
11000 Montgomery Road, Cincinnati, Ohio 45249
Directed the overall operation of the buildings and grounds of Gate of Heaven Cemetery assuring their efficient and effective operation in accordance with Church guidelines and all applicable standards. Responsible for responses to complaints, assistance on the cemetery grounds, working with office administration, and providing customer service. Work also included the establishment and enforcement of operational procedures and OSHA standards, the review and execution of contracts, the ascertaining of service, machine, and workforce requirements, overseeing all equipment and safety training, performance reviews and work quality inspections, data collection and analysis of work effort and property traffic, and the preparation of budget estimates. Managed a portfolio of construction projects totaling over $3M providing the point of contact with all 3rd party vendors and maintaining communication and status with Gate of Heaven leadership. Developed and implemented multiple process changes impacting the Grounds Crew that eased weekly workloads and spikes while also improving the success rate and adherence to customer and Gate of Heaven expectations.