Rob Cain Email & Phone Number

Morristown, New Jersey, Us

Morristown, New Jersey, Us

Fishers, Indiana, Us

San Francisco, California, Us

• Worked with all Twilio Flex partners, in a global capacity, to promote Flex development, investment, and long term practice growth • Technical and industry lead for major sales program supporting Twilio Flex partners - Program responsibilities included assessing Partner capabilities around; design philosophy, architectural structure and back-end services, market differentiation, established expertise with ecosystem tech partners, production experience with mature Day2 support model, and uniqueness within peer group - Program created the foundation for GTM strategies for Flex packaged offers in the market and directly impacted Flex pipeline generation and sourced opportunities • Led collaboration with Flex PM on identifying partner build challenges and prioritizing\aligning these solution gaps to a new persona within the PM development process. This process blazed a new trail within Twilio Flex PM and drove the partner viewpoint as a significant strategic perspective to unlock Flex growth (via increased TAM). • Led the development of the new Flex Partner Advisory Board, collaborating with Flex PM and Flex GTM • Collaborated with Corporate GTM strategy to assess partner capabilities, how to optimize BPMs, and partner investment for the current fiscal. Analysis presented to executive leadership and directly impacted corporate BPMs and investment • Collaborated with Flex Product Management to deliver long range roadmap and deep dive sessions to 20+ strategic partners globally • Technical and Industry expert to Twilio’s BPO team and IR Team. In this capacity I led many presentations to prospective global BPOs on technical and business benefits of building on the Twilio platform • Responsible for Technically vetting ecosystem partners and analyzing strategic alignment • Review and edit all Flex enablement content for our partner community

San Francisco, California, Us

San Francisco, California, Us

Sales AchieverLed Technical Sales across East Enterprise, multiple Mid-market regions, and all Verticals. Largest territory amongst peer groupNominated to be a Twilio Bar Raiser Promoted to Team Lead based on accomplishments and leadership within Twilio Flex Sales Org

San Jose, Ca, Us

Led Cisco Contact Center sales pursuits in the Chicago, Kansas City, St. Louis, and surrounding Midwest markets.• Drive the sales of $10-$15M in software annually• Sales Achiever 2019 (173% of goal), 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010• Responsible for the first Cloud Contact Center sale in the Midwest region (~ $1.2M)• Cisco DevNet Mentor and author of a tech talk paper (Cisco CC and Google Cloud - building the customer care platform of tomorrow). Led early field trials of Cisco CCE\GCP NLP integration.• Lead member in Analytics Special Interest Group responsible for Cisco market gap analysis, and GTM messaging for all Cisco and Cisco ecosystem Analytics offers related to Customer Experience, Customer Journey Analytics, advanced operational metrics (FCR, Customer Effort, Agent Effectiveness, etc), speech analytics, and workforce management. • Lead speaker at regional Cisco Connect events in Chicago, Indianapolis, and Louisville and numerous other partner enablement training events online and in person

New York, Ny, Us

• As UC Practice lead, was responsible for determining the Presidio Unified Communications market strategy for Chicago• Created the foundation for all Cisco pre-sales processes, methodology, and documentation• Led all Unified Communications design activities and solution development

• As a founding member of the design team, helped define and created multiple corporate design best practices and deliverables. This included the sales enablement of both pre-sales and sales individuals across multiple geographies. • Received CDW-Berbee “Best of the best” recognition in 2007 for annual accomplishments. Award included financial bonus and was received by only a handful of CDW-Berbee employees. • Developed a $20 million design for a large health care provider which detailed the re-architecture of their communication systems.

• Responsible for all Cisco designs in IP Telephony, Wireless, and Security for the state of Michigan as well as pre-sales technical resource for Avaya IP Telephony, data, and wireless solutions. Expanets focused on small to mid sized businesses with multiple sites.

• Managed IT Operations team and defined budget for all IT expenditures• Led and supported all facets of implementing ASI’s automated time and attendance application at multiple client sites. Most notable accomplishment was defining and scripting all of the business logic for Chrysler’s system which is now a corporate standard supporting 10,000 + users.

Microbiology

Nanodegree, Predicitive Analytics For Business