Rob Calvey Email & Phone Number

Identified opportunities to meet unarticulated customer demands through industry research and translated business needs into product strategy to serve new lines of business and stay ahead of market demands.Own roadmap and requirements gathering for first custom-built EHR system to enable full control of the Wellinks clinician and patient engagement experience.Lead a team of 3 product and design leaders and collaborate closely with engineering leadership to deliver key technology solutions and make build-buy decisions across the organization. Improved agile processes to increase velocity and consistent product releases that deliver solutions on budget and in record time for company.

Proactively led feature development for new business lines to support new contracting opportunities. Developed MVP requirements for implementing contracts and coordinated with ClinOps leadership to launch features 2+ quarters ahead of schedule.Collaborated with CEO and senior engineering leadership to develop and execute change management plan for integrated tech vertical and onboarding new executive leadership. Organizational changes led to improved collaboration and iteration between product & engineering, and clear communication with business on product priorities and delivery dates.

Productized care model by leading requirements gathering for internal clinical and operational tools required for delivery. Led implementation of tools for customer support, outbound patient marketing & contact center, and clinical supervisor tools with a 6-month member retention rate of 85%.Coordinated with data team to create operational and product engagement dashboards in Quicksight (AWS BI tool). New company data lake ensured data-driven decision making by executive leadership team when identifying company KPIs and growth areas. Orchestrated the successful integration of EHR, clinical workflow automation software, contact center and customer support software. Increased clinical assessment compliance during kickoff visits from less than 50% to over 90%.

Syracuse, New York, United States

Developed requirements to deliver clinical care model for new longitudinal COPD care offering, coordinating across care team specialties to finalize model, identify product gaps, and implement product MVP required for IRB approval.Led Agile ceremonies including grooming, standups, retros, and sprint reviews and organized JIRA workflows, leading to standardized ticket documentation and improving onboarding for new team members.

Greater Chicago Area

Client: Veterans Experience Office Multi Channel TechnologiesStrategic Analysis & Implementation: Played a pivotal role in designing and implementing new calling program for Veterans, reaching 12,000 Veterans within two months. Quickly gathered requirements, designed solutions, and implement technology with minimal agent onboarding required.Enterprise System Overhaul: Led the scoping and requirements definition for a comprehensive telephony and campaign management system for the Department of Veteran Affairs, aligning across 16 business lines. Developed a strategic phased migration plan, coordinating closely with senior leadership to ensure a smooth transition for complex, large-scale system implementations.Healthcare Innovation & Design: Designed a rapid-response healthcare eligibility check system for Veterans, showcasing adaptability to federal regulation changes. Facilitated cross-functional sessions to enhance service experiences across lines of business.

Evanston, Illinois

• Led, redesigned, and improved flagship training conference. Expanded programming from 100+ students to include multi-day programs for 80 faculty mentors, professional, and alumni. Led team of 10+ in developing new speaker formats, networking events, and fee structures. Partners include the Chicago Architecture Foundation, Emmerson Collective, Project Osmosis, Black Youth Project 100, Cook County Board of Elections, and Open Doors Organization. Engaged 40+ outside speakers and partners yearly. Featured by Northwestern Magazine in 2017 and 2018.• Secured follow on business from six corporate partnerships, worth $190k in direct program support and $165k in in-kind support. Managed new national relationships with plans for ongoing work in FY20.• Managed $500k annual budget with recommendations for staffing, events, and operational improvements.• Facilitated 51 student project teams on one semester projects that developed key user insights and prototypes to present to top execs for companies including Humana and Medline.• Conducted 38 design and leadership workshops for DFA students and external partners, including Northwestern Medicine, Duke University Innovation + Entrepreneurship, and Design Thinking for Teens. Mentored studios in launching new DFA sites.• Redesigned and launched a new online innovation and leadership curriculum to support key stakeholders at local sites. Released to over 3000 students and mentors.• Developed and implemented new organizational data strategy to support DFA research and growth. Data system influences organizational priorities, member segmentation, and mentorship.• Managed 4 fellows in annual fellowship. Set goals, provided mentorship, and ensured program success.

Evanston, Il

As interim associate director I manage financial and budgeting matters with Northwestern University, serve as Design for America's main sponsorship contact, work with Northwestern development to secure new sponsorship opportunities for DFA, and help make strategic and operational decisions for DFA staff.

• Led human-centered design curriculum for flagship training conference. Participants showed statistically significant improvement in 29 of 29 self-efficacy measures used to evaluate innovation mindsets.• Ran 26 workshops & participated in 5 panels/talks on design innovation including: Global Entrepreneurship Week – UNC ’15, Net Impact ‘14, Next Gen Illinois ‘14, Better World by Design ’13 & ’14.• Oversaw editing and release of Design for America Process Guide v. 3. Core 77 Education Award - Runner Up recipient.

Blacksburg, Virginia

Coordinating and conducting nighttime flushing ventilation experiments.

Blacksburg, Va

Studio Coordination - Setting up a sustainable network of community partners and student leaders who can take on DFA leadership as DFA at Virginia Tech growsIlliteracy Project Coordination - Helping with a team of 6 people as we reasearched Illiteracy in the region, talking with community partners to help in our project, and searching for ways that college students can make a thoughtful impact to the problem of Illiteracy in the New River Valley.

Alexandria, Va

Greater Chicago Area

Complete academic and professional projects as an intern in von Weise Associates offices during Virginia Tech's Chicago Studio, Fall 2011.

Fairfax, Va

High school senior design project, Summer & Winter Break Internships

Master Of Business Administration - Mba

Bachelor Of Architecture (Barch), Architecture

Activities and Societies: Design for America at Virginia Tech, Phi Beta Kappa