Rob Carson Email & Phone Number

Bristol, Gb

Providing IT Support for families and small businesses.

London, England, Gb

The role contains two parts, implementing and maintaining security best practise and threat hunting:Security best practise:* Involved with 2012r2 decommission project.* Disabled Basic and other legacy authentications for cloud.* Implemented a secure Conditional Access for a complex environment, while maintaining an excellent user experience for authentication.* Heavily involved in Cyber Essentials Plus Accreditation (5 years) including MDM, SSO and Conditional Access.* Following Microsoft Security Score for best practise.* Implementing MFA number matching for everyone and everything, including strong authentication for administrative accounts.* Compliance policies for mobiles including root/jail break detection and timely installation of updates.* Implemented Microsoft Defender for mobiles.* Strengthen Mimecast, Tessian and ZScaler policies.* Advising on employee phishing training.Threat Hunting:* Utilising Microsoft Sentinel, Defender, Zscaler, Mimecast and Darktrace for threats alerted from our external SoC team.* Picking up on trends to either suppress alerting or take action to prevent reoccurrences.* Discussing alerts with customers as part of alert investigationsI still play an active role with Messaging services such as Exchange, Teams and Intune as they are normally heavily involved with the understanding of threats.

London, England, Gb

Specialising in messaging technologies, projects included:Tech Lead:* Migrating 8000 mailboxes from Exchange 2016 to Exchange Online. After remaining hybrid for SMTP, upgraded 2016 to 2019.* Implemented security best practise for messaging systems including Exchange, Teams and MDM.* Deployed 100+ Windows based Teams-Rooms and Android based Teams-Certified Phones via Microsoft Intune.* Implemented Intune Co-management (Intune App Protection) with MobileIron Cloud.* Decommissioned Microsoft ADFS in favour of Azure SSO.* Implemented Azure SSO for in excess of 50+ 3rd party cloud based applications.* Minimised basic and other legacy authentications across the firm.* AD clear up of users, groups, GPO's and OU's.- Identified inconsistent UPN's and rectified - Identified redundant groups for deletion- Identified unlinked GPO's for deletion- Identified empty OU's for deletion* Migrated all manual and dynamic distribution groups from on-prem to Exchange Online.Also heavily involved with:* Windows Server 2008 r2 decommission project* Skype for Business Server 2015 to Microsoft Teams, including Voice.

London, England, Gb

Delivering 3rd line support to the world wide business. Including "White Glove" service for seniors and executives.This included supporting the following technologies:* Windows 10* Windows Server 2012r2 / 2016* Exchange 2010* Skype for Business 2015* MobileIron Cloud* ZScaler Cloud Proxy* Mimecast* Symantec Backup and Anti-Virus* SCCM/MECM (Windows Updates and Application Deployment)Projects included:* Migrating 1200 mobile devices from Good for Enterprise to MobileIron Cloud.* Migrated from Android Device Administrator to Android Enterprise, and implemented Apple Business Manager for DEP and VPP.

London, England, Gb

I enjoy being the face of IT to over 700 staff in our Bristol office, providing brilliant customer service and technical expertise mainly face to face but also by email, phone and remote. When necessary, I also frequently travel to other offices around the country to cover colleagues and demand.Working on enterprise services and hardware across a Windows 7/8.1 and ITIL (SupportWorks) environment. Working to a very high standard to provide reliable and effective technical support, meeting and exceeding customer and SLA expectations.Work a long side a large support team of over 40 personnel. I also play hockey for the firms team.Providing enterprise level 1st and 2nd line support with the following technologies:* Office 2010* Exchange 2010* Windows 7, 8.1, 2012 r2 Enterprise and 8.1 Embedded* Microsoft System Center Manager 2007 (deploying images and advertising applications)* BitLocker Encryption* Lync 2013 and Server 2013* Active Directory* HP Desktops / Thin Clients and Toshiba Laptops* Avaya Phone System (IP)* Video Conferencing (VidyoDesktop, Polycom VC's and WebEx)* Snow License Manager* Hornbill SupportWorks (ITIL)* Blackberry Enterprise Server (BES)* Patch Panels (Cisco Switches)* Symantec Endpoint Protection* Terminal Servers (2008 r2) Citrix and RDP* Citrix ShareFile* Various Law and Legal applications (Filesite, Solcase, Winscribe and Lumension)My role also includes: Providing Mac OSX support for BYOD devices, safe and secure recycling of decommissioned hardware (ISO27001), replacing hardware, installing applications, training and demonstrations of new software/hardware and adding and removal of user profiles.Projects I have been involved in:* Improving department efficiency by setting out a minimum software and hardware requirements* Improving video Conference usage and peripherals* Large scale desk and equipment moves* Pilot to roll out of Citrix ShareFile* Mobile platform upgrade project* Agile working hot desk project

Bristol, Bristol, Gb

Providing A1 support to colleagues on and off site. Managing and maintaining services such as Active Directory, Microsoft Exchange, File Servers, Avaya Phone Systems and purpose built systems. Also providing internal and external support for Meet The Boss TV's Vidyo Platform (Roundtables and Interviews) and GDS International's Meet The Team Sessions.Specialising in desktop support I provide quick and effective solutions to issues to allow colleagues to continuing delivering fantastic events, summits and virtual round-tables.All in all, I provide excellent 1st, 2nd and some 3rd line support to our office here in Bristol and our satellite offices in New York, Miami and Sydney.Areas of support and expertise:* Microsoft Exchange Online* Microsoft Lync Online* Microsoft Office 2007 and 365 Enterprise (2013)* Microsoft CRM Dynamics Online* Microsoft Active Directory* Avaya phone systems (Analogue and Digital)* HP laptop and desktop support (Dell/HP Servers)* Video Conferencing (LifeSize VC units, VidyoDesktop, Lync, WebEx and Skype) * Spiceworks* Patch panels and switches (HP switches)* Android and iOS* ESET Enterprise Anti Virus* VMWare (vSphere and Workstation)* Mac OSX 10.6 - 10.9* Windows XP - 8.1 and Server 2003 - 2012 r2* Microsoft Terminal Services 2008 r2 and 2012 r2 (RDP with gateway support)* Clonezilla* Various facility duties (desk, equipment moves)Completed a number of projects including:* Mail server migration - Kerio Mail to Exchange Online (365)* Windows migration - XP to 7/8.1* Mac OS X migration - 10.6 to 10.9* Microsoft Office migration - 2007 to 2013 (365)* Building and rolling out a Windows 2012 r2 RDS server* Various infrastructure changes - floor moves, switch upgrades, VLAN changes * Responsible for the safe and secure green recycling of obsolete equipment, complying to all legal legislation around the disposal/destruction of data

Manchester, England, Gb

Provided excellent customer service in the retail environment while managing a team of colleagues. Responsible for team of colleagues and the daily running of the store.Started in Nottingham and joined Bristol branches in 2008 while studying at university. Becoming a familiar face to the team and customers by making a positive impact on every store attended.Responsible for small to medium sized teams along with the following:* Day to day running of the store* Ordering* Allocating roles and jobs to staff* Stock counting/taking* Driving profits and minimising loss* The signing in of deliveries* Providing and upholding excellent customer service for the store and colleagues* Managed various departments* Managed recruitment and e-learning training* Providing the permission and responsible sale of age related products* Providing cover for other team leaders and managers for other stores

Newark, Notts, Gb

Purchased, built, installed and configured Dell PC's for a small office and provided technical support services via email, remote and on site.Support included:* Microsoft Office 2007 including Outlook (POP accounts)* Dell PC's with Windows XP* A bespoke database using MS Access for the back end* Ricoh printers

Bsc (Hons) Computing, Computer Science

Btec It Practitioners (Software) Level 3, It