Rob Casper Email & Phone Number

Wayne, Pa

Einstein Medical Center Montgomery

Einstein Medical Center Montgomery

Wells Fargo Center, Philadelphia, Pa &Amp; Toyota Pavilion, Scranton, Pa

Toyota Pavilion, Scranton, Pa & Wells Fargo Center, Philadelphia, Pa

· 2008 ­ Present; Seasonal Concession Manager o Responsible for direct customer sales and satisfaction. o Manage concession stand, including supervise employees, daily ordering, inventory, sales reports and accounting. · 2006; Assistant Staffing ManagerAssisted in scheduling, location assignments and payroll discrepancies for 900+ daily employees. · 2004-2005; Manager `Peace A Pizza' Franchise at Citizens Bank Park o Onsite Company representative during all home games; responsible for addressing all customer issues & concerns. o Directed complete operation, including daily pre-production, distribution to 5 locations, in-game supervision, post- game sales reporting, scheduling and training of employees, inventory and ordering.

Family owned business; Trade show management · Sales & Administration: Booth sales, location assignments, person of contact for all customer service calls and emails, data entry, record keeping and invoicing. · Show Production: Pre-production planning, scheduling, room assignments, layout of trade show floor, show entrance and attendee registration areas. Responsible for creation, communication and coordination of all show logistics to all vendors, organizations, agencies, exhibitors, and potential customers to ensure a successful event. Onsite management and customer service throughout the event, including post-production wrap-up and reporting. · Marketing & Promotion: Design and implementation of all show marketing. Including website design, custom flash advertisements, custom signage, email marketing, print/magazine advertising campaigns, and direct mail marketing.

Family owned business; Trade show decorating services · Decorating service provider to 180 ­ 200 events per year · Onsite Event Management: Managed unionized workforce including scheduling, breaks, multiple shifts and daily payroll reporting. Supervised complete trade show set-up/tear-down operations, including daily maintenance of show and customer service administration and issue resolution. · Business Management: Warehouse organization, layout and inventory control, daily loading/unloading of `house' equipment.

Restaurant; Third company owned store · Built-out location, assisted in hiring opening staff, shift-manager responsibilities including opening and closing of the restaurant, customer relations, daily accounting and payroll, inventory control, ordering and oversaw scheduling of employees.

Bs, Labor And Employment Relations

Education record

Education record

Course work completed in Labor & Industrial Relations