Rob Cortez Email & Phone Number

Nunica, Mi

Michigan, United States

Strengthened my interpersonal and project management skills by planning scope and project requirements with multiple departments on their business needs for both the migration and app development. -Managed the migration of our entire site from SharePoint 2010 to SharePoint Online, including all data migration and new page creation, permissions, lists, and document libraries. -Developed several high-visibility applications using Power Apps, requiring integration with Power Automate and Power BI for reporting. -Created quality of life flows to help departments with repetitive tasks. -Developed smaller forms for departments for day-to-day use.

Greater Grand Rapids, Michigan Area

First responder for all critical and non-critical user issues. Responsible for ticket resolution ranging from networking to desktop hardware and software. Drove the development of PowerShell scripts to automate workflow and expedite machine deployments.-Managed 2 complete floor redesigns from the IT department's end, both infrastructure and hardware.-Created new automated procedures to improve team efficiency and reduce ticket completion time.-In charge of physical and virtual license server upkeep, including updates.-Responsible for maintaining software database in SharePoint, including all licensing and updates.-Responsible for updates for all software titles server side.

Primarily responsible for the workflow of the techs and Help Desk queue for a large corporation. Managed hardware distribution, pickup, warehouse inventory, and maintained on-time delivery. Responsible for AV during meetings, from setup to hardware. Managed various engineering tools including installation, maintenance, and on-demand troubleshooting.-Managed hardware warehouse.-Managed 2 direct reports.