Rob Cortez Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

Serving in a Senior role as the principal coordinator for institutional and UT System policies, procedures, programs, and reviews, including Clery and Campus Security Authorities.Conducts background checks and crime analysis and data submission, including NIBRS and UCR.Assists with the development of risk management plans and monitors legal regulations to identify and respond to changes.Collaborates with various departments to develop and implement the institution's… Show more Serving in a Senior role as the principal coordinator for institutional and UT System policies, procedures, programs, and reviews, including Clery and Campus Security Authorities.Conducts background checks and crime analysis and data submission, including NIBRS and UCR.Assists with the development of risk management plans and monitors legal regulations to identify and respond to changes.Collaborates with various departments to develop and implement the institution's compliance associated regulations for Institutional HOP (Handbook of Operating Procedures) policies and Institutional Police Department compliance.Collaborates with departments to provide institution-wide compliance oversight, direction, and reporting.Coordinates compliance with public safety provisions.Responsible for developing and maintaining the compliance protocol and training materials.Prepares, publishes, and distributes annual reports, including the Annual Security Report.May act as alternate evidence custodian. Show less

San Antonio, Texas Metropolitan Area

• Monitor, audit and provide feedback on all Incident Reports, Significant Incident Reports, Grievances, and Client Service Requests (CSRs) to ensure compliance with Federal Office of Refugee Resettlement (ORR) and Commission on Accreditation of Rehabilitation Facilities (CARF), documentation compliance, state minimum standards, Internal Policy & Procedures, and other contractual requirements. • Provide Technical Assistance to program staff.• Provide evaluation and… Show more • Monitor, audit and provide feedback on all Incident Reports, Significant Incident Reports, Grievances, and Client Service Requests (CSRs) to ensure compliance with Federal Office of Refugee Resettlement (ORR) and Commission on Accreditation of Rehabilitation Facilities (CARF), documentation compliance, state minimum standards, Internal Policy & Procedures, and other contractual requirements. • Provide Technical Assistance to program staff.• Provide evaluation and supportive services to programs in the residential division.• Meet all federal and state regulatory guidelines and standards that are applicable to this position.• Participate in scheduled meetings, in-service training, and team decisions. • Participate and create special training projects for programs. • Maintain confidentiality in all areas of the service population and program operations. Show less

San Antonio, Texas, United States

Investigates complaints, incidents, and reports of minimum standards violations in general residential operations and child-placing agencies, and agency homes. Documentation reflects that investigations are thorough, address risk to children, and are compliant with laws, rules, and minimum standards. Monitors general residential operations and child-placing agencies, documents compliance or noncompliance with standards, and notifies providers of required corrective or adverse actions being… Show more Investigates complaints, incidents, and reports of minimum standards violations in general residential operations and child-placing agencies, and agency homes. Documentation reflects that investigations are thorough, address risk to children, and are compliant with laws, rules, and minimum standards. Monitors general residential operations and child-placing agencies, documents compliance or noncompliance with standards, and notifies providers of required corrective or adverse actions being taken. Ensures their time at the operation is appropriate to the facility type, capacity, and inspection type conducted; evaluates all standards in a two-year period; conducts inspections at the appropriate times of day; identifies and cites deficiencies correctly and addresses risk; takes photos as required and documents those correctly; ensures the documentation is clear and concise; ensures corrections to deficiencies are appropriate to address risk; and provides useful, purposeful technical assistance to assist operations in improving compliance. Identifies risk and recommending appropriate enforcement actions be taken in accordance with law, rule, and policy, to ensure the health, safety, and well-being of children in residential child-care facilities. Responds to emergency complaints of high-risk situations in residential child-care facilities. Show less

Austin, Texas

-Lead, responsible for a team of auditors reviewing, monitoring, & evaluating juvenile justice facilities, programs & services at the county and state level compliance with Texas Administrative Code rules, state & federal laws, monitors program’s policies and procedures, contract requirements and established reporting requirements throughout the State of Texas.- Provide quality assurance & compliance activities including surveys, on-site inspections, operational reviews and development… Show more -Lead, responsible for a team of auditors reviewing, monitoring, & evaluating juvenile justice facilities, programs & services at the county and state level compliance with Texas Administrative Code rules, state & federal laws, monitors program’s policies and procedures, contract requirements and established reporting requirements throughout the State of Texas.- Provide quality assurance & compliance activities including surveys, on-site inspections, operational reviews and development of reports to summarize findings & recommendations, including formal reports to juvenile judges indicating whether a facility is suitable for detention & confinement accordance with applicable minimum standards. - Provide consultative services and technical assistance to the juvenile probation department chief administrative officers, facility administrators & facility staff & other county and TJJD juvenile justice practitioners.- Analyzes operations, determine trends, prepare reports of findings & recommendations, & prepare justifications for procedural or policy changes, developing policy and procedure manuals, resolving technical problems.- Review & evaluate information on service delivery system methods, outputs, & activities to identify gaps in resources, recommend improvements and coordinate activities to produce a more effective program. - Collaborate with team members in the training, planning, development, & implementation of such activities and participates in special assignments & projects, including those involving support of the department’s risk management functions.- Liaison to staff, government agencies, community organizations, or the general public to explain & provide technical assistance on program specifics and requirements. - Analyze legislation and assist with development of recommendations for policy & program issues relating to the implementation, improvement or expansion/reduction of program funding & prepare & evaluate program budget requests. Show less

San Marcos, Texas

Compliance Training Specialist (Forklift & Driver Certification trainer)- Duties include promoting the support and adherence to compliance training and procedures for employees in manufacturing, building material supply facilities and corporate office. - Project Manager for management trainees Build Projects, working with vendors and contract agreements.- Conduct management training, new employee orientation, assessments, procedural development to support company compliance.-… Show more Compliance Training Specialist (Forklift & Driver Certification trainer)- Duties include promoting the support and adherence to compliance training and procedures for employees in manufacturing, building material supply facilities and corporate office. - Project Manager for management trainees Build Projects, working with vendors and contract agreements.- Conduct management training, new employee orientation, assessments, procedural development to support company compliance.- Utilize Knowledge Builder learning management system to maintain data base of all training, provide notifications, reminders, and run compliance reports. - Work with Risk Management & Human Resource Department, coordinating compliance training activities, determine impact on sales and customer service both directly and indirectly, and assist with HR benefits and insurance roll-out.- Create course content procedures, monitor metrics and track all required training of stores, manufacturing facilities, corporate personnel and contract vendors, utilize Ulti-Pro software and Knowledge Builder Learning Management systems.- Organize schedules, coordinate training and educational events, hotels, rentals and flights.- Providing field support to stores by conducting training and gathering field research into store safety, forklift operation & delivery driver procedures, while remain in compliance with OSHA standards & DOT regulations.- Train Managers in Forklift, Mac21 Bids & Packs, OneNote, Yard Operation, Driver Train-the-Trainer, Safety Culture & Reasonable Suspicion, as they attend the Management Development Program.- Conduct management assessment activities as part of development strategies, perform Risk & Safety audits on stores fleet and facilities and provide recommendations to management and regional management.- Trained in adult learning styles: audio, visual & kinesthetic, to successfully help trainees complete management training program. Show less

Galveston, Texas

- Duties include the training of all employees, managing sixteen people, conduct in-store/yard training sessions as required. - Participate in training for all delivery drivers and train subordinate staff to provide customer service & knowledge in risk and safety factors. - Resolves customer complaints and provide customer service through personal interaction with contractor and retail customers. - Interview and hiring through on boarding process; planning, assigning, and directing… Show more - Duties include the training of all employees, managing sixteen people, conduct in-store/yard training sessions as required. - Participate in training for all delivery drivers and train subordinate staff to provide customer service & knowledge in risk and safety factors. - Resolves customer complaints and provide customer service through personal interaction with contractor and retail customers. - Interview and hiring through on boarding process; planning, assigning, and directing work; appraising employee’s performance; addressing complaints and resolving problems as appropriate.- Use company P&L & KPI reports to analyze sales, gross profit, inventory activity & daily labor and sales. - Identify trends and recommend proactive or remedial action to manage business situations and personnel.- Participates in work schedule planning to meet coverage needs and labor goals.- Open and close store as required, assist in balancing of safe and cashier drawers and depositing of monies.- Works with store manager to manage employees, assets and inventory to achieve goals.- Maintain and ensure compliance with inventory control and audit systems that result in a safe, productive and profitable operation. - Actively work to assure the safety and wellbeing of employees and customers.- Play key role in creating bids & estimates of material and the successful Logistical coordinating and delivery of materials.- Experience with DOT rules mandated for Delivery Trucks and CDL Drivers. Show less

Houston, Texas Area

- Cross-functional Management role with overview of projects & personnel co-managing six people at front desk; deployed and utilized as over-site of field supervisors. Controller of shipping and receiving, conducted payroll audits, performing JIT training for local census office over operational protocols and utilized as Off-site supervisor. Maintained payroll, inventory, training records, leave and vacation times, as well as assisted in answering questions regarding benefits and helped in the… Show more - Cross-functional Management role with overview of projects & personnel co-managing six people at front desk; deployed and utilized as over-site of field supervisors. Controller of shipping and receiving, conducted payroll audits, performing JIT training for local census office over operational protocols and utilized as Off-site supervisor. Maintained payroll, inventory, training records, leave and vacation times, as well as assisted in answering questions regarding benefits and helped in the recruiting and hiring process and termination. - Train staff to follow protocols including operational support, JIT training, new hire processing, fingerprinting (Laser/Ink) and office security. - Interact with various institutions to further enhance public awareness of census and to acquire testing/training facilities. - Manage executive itineraries, plan meetings, functions & travel arrangements, process Bi-weekly & weekly payroll using Oracle, conduct office building, payroll & personnel file audits & tracked inventory & provided overview of staff productivity.- Create presentations based on process flow analysis and reports for training and regional performance evaluation & performed data analysis by data mining through the U.S. Census data bases.- Geo mapping using Geo codes for census tracks to determine various statistics to compare from previous census.- Point of contact for incoming calls regarding complaints from citizens and employees & addressing their concerns. Show less

Houston, Texas Area

(Supervision Specialist-Certified in ISAP II & ESR) - Subcontracted through the Department of Homeland Security to manage Immigration & Customs Enforcement cases (ICE) using ISAP & ESR (Intensive Supervision Appearance Program & Enhanced Supervision Reporting) - Managed clients through on-boarding process for supervision all the way till termination of supervision.- Facilitated office and home visits while performing employment verification, monitoring GPS ankle bracelets and… Show more (Supervision Specialist-Certified in ISAP II & ESR) - Subcontracted through the Department of Homeland Security to manage Immigration & Customs Enforcement cases (ICE) using ISAP & ESR (Intensive Supervision Appearance Program & Enhanced Supervision Reporting) - Managed clients through on-boarding process for supervision all the way till termination of supervision.- Facilitated office and home visits while performing employment verification, monitoring GPS ankle bracelets and reporting participant compliance to assist in increased court ordered appearance.- Maintained regulation of government contract and audited office and personnel files to ensure compliance utilizing Web Patrol-II for scheduling and reporting compliance. Show less

Houston, Texas Area

(OSHA CERTIFIED in Construction Safety & Health 40 Hrs.) - Managed daily operations of a 24 man crew in parallel while validating job performance and project timeliness.- Logistically Coordinated the scheduling of material, resources, and budgeting of monies for selection of subcontracted partners using build pro & people soft. Negotiated contracts with sub-contractors, vendors using purchase orders, requisitions, and invoices. - Recognized for meeting project due dates and… Show more (OSHA CERTIFIED in Construction Safety & Health 40 Hrs.) - Managed daily operations of a 24 man crew in parallel while validating job performance and project timeliness.- Logistically Coordinated the scheduling of material, resources, and budgeting of monies for selection of subcontracted partners using build pro & people soft. Negotiated contracts with sub-contractors, vendors using purchase orders, requisitions, and invoices. - Recognized for meeting project due dates and exceeding budget requirements, yielding +$500K in unexpected revenue. - Responsible for employee training, site security and safety, and environment regulated standards. - Worked with customers handling warranty issues and special projects, finding resolution with great success.- Managed Inventory of materials and was promoted to premier homes over tenured managers due to organization, time prioritization & communication skills. Utilized floor plans & blueprints to assess building material requirements. Show less

Houston, Texas Area

- Worked servicing, maintaining, constructing, operating and training operators on Peiner and Comedi,Terex, Sun, Liebeer tower cranes.- Worked with commercial blue prints in the construction of various high-rise condominium buildings, Medical Buildings, & parking garages.

Houston, Texas Area

- Worked in Sugarland, Texas Medical Facility and parking garage, working with commercial blue prints, Sun Crane. Accomplished getting company project that was behind three months up to par in little over a month's time & trained new operator in the use of tower crane.

Austin, Texas Area

- Responded to dispatch and initiated investigations for Family Violence and Child Protective Services, served on DWI Task Force and was Spanish Translator. - Practiced good stewardship of all issued equipment, firearms, and vehicles resulting in exemplary achievement with no losses. - Served on Austin Police Dept. Speakers Bureau, acting as liaison to the public speaking a various venues to educate the public.- Bestowed class award for “Unity in Character” & “Best Overall Fitness”… Show more - Responded to dispatch and initiated investigations for Family Violence and Child Protective Services, served on DWI Task Force and was Spanish Translator. - Practiced good stewardship of all issued equipment, firearms, and vehicles resulting in exemplary achievement with no losses. - Served on Austin Police Dept. Speakers Bureau, acting as liaison to the public speaking a various venues to educate the public.- Bestowed class award for “Unity in Character” & “Best Overall Fitness” plus 10 commendations from the Police Department. Show less

San Antonio, Texas Area

- Managed cross functional tasks including interviews of victims and witnesses, gathering of information from both local and federal agencies, detainment of Misdemeanor and Felony warrants, and met court deadlines for more than 40 Investigation cases per month. Regular caseload managed over 140 cases. Specialized (Sex Offender/MHMR) 60 case load/20 caseload.- Initiated random field visits, surveillance, and monitoring of sex offenders to ensure compliance of court mandated orders.-… Show more - Managed cross functional tasks including interviews of victims and witnesses, gathering of information from both local and federal agencies, detainment of Misdemeanor and Felony warrants, and met court deadlines for more than 40 Investigation cases per month. Regular caseload managed over 140 cases. Specialized (Sex Offender/MHMR) 60 case load/20 caseload.- Initiated random field visits, surveillance, and monitoring of sex offenders to ensure compliance of court mandated orders.- Reduced repeat offender rate of assigned probationers while maintaining precision of oral and written reports for court.- Facilitated public speaking engagements externally for crime victims and internally for new hire probation officers. Show less

San Antonio, Texas Area

Responsible for handling regional claims throughout the United States, taking initial claim reports from parties involved, making adjustments to policies & providing claims information.

Austin, Texas Area

 Managed cross functional tasks including interviews of victims and witnesses, Regular caseload managed over 140 cases, along with managing Sex Offender/MHMR/Spanish cases. Initiated random field visits, surveillance, and monitoring of sex offenders to ensure compliance of court mandated orders. Reduced repeat offender rate of assigned probationers while maintaining precision of oral and written reports for court. Facilitated public speaking engagements externally for crime… Show more  Managed cross functional tasks including interviews of victims and witnesses, Regular caseload managed over 140 cases, along with managing Sex Offender/MHMR/Spanish cases. Initiated random field visits, surveillance, and monitoring of sex offenders to ensure compliance of court mandated orders. Reduced repeat offender rate of assigned probationers while maintaining precision of oral and written reports for court. Facilitated public speaking engagements externally for crime victims and internally for new hire probation officers. Show less

San Antonio, Texas Area

- Supervision of over 50 defendants incoming & out going from the facilities by processing them with rules & regulations, transporting them to & from work & at drop off points, performing strip searches for contraband: drugs, alcohol, weapons and monies.- Conducted random urine analysis tests, camera surveillance in & outside of the facilities as well as physical checks of the perimeter & the care for the overall safety of the facilities.

B.A., Criminal Justice / Sociology

Activities and Societies: Delta Chi Fraternity, Texas State Sociology Club Delta Chi Fraternity (Southwest Texas) (08/91- 05/95) -Founding.

Mpa, Public Administration, 3.2