The Fiber Permit Tech ensures quality and timely deliveries of Wave Broadband services building fiber to its customers. Responsibilities include: • Plan routes from the current network finding the best route to permit to the customer location • Prepare all permits for; Railroads, DOT, Cities, Counties and Utilities ensuring timely permit approval • Perform site pre-inspections and post-construction audits • Work with many different resources; implementation team, network engineers, field personnel and contractors to ensure quality and timely delivery of services • Attend and report and regular progress meetings • Learn how to prepare construction proposals for the sales team • Assist in troubleshooting fiber circuits and other services • Help the Construction Lead with as build documentation updating the Fiber Engineering Team • Conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NESC and NEC

Director of Training and Operations leading 150 employees to provide exceptional services to 750 customers. Oversee hiring, training, customer service, quality of lessons, and certification programs. Responsible for disseminating new information to leadership teams and staff to drive a state of the art learning environment. • Directs the design, planning, and implementation of staff training programs aligned with the objectives and strategy of the organization overseeing a leadership team of 12 trainers.• Collaborates with leadership teams to assess ongoing and future training and development needs as well as effectiveness of established programs. • Develops program delivery schedules that provide training as needed and in locations that work for the participants. • Provide engaging communications about program information to encourage participation and highlight the value and benefits of training. • Approves new training techniques and suggests enhancements to existing training programs. • Oversee and establish relationships with staff and leadership team to provide additional outside training programs. • Level III Certified Instructor with Professional Ski Instructors of America (PSIA).• PSIA Level I Certified Examiner and Level II Certification Coach, leading training curriculum with instructor results of 100% success rate at Level I, and 80% success rate accomplishing Level II certification.

• Collaborate with property staff to drive performance and achieve sales goals and budgets for a 200 unit residential and commercial property.• Coordinate and mentor property maintenance staff to troubleshoot and accommodate facility maintenance in a timely and professional manner with positive outcomes and a high level of community trust. • Thorough understanding of the property, clientele, competitors, and local vendors to provide the highest level of customer service to residents and develop a positive sense of community. • Utilize Yardi property management software, social media, online networks, and phone leads to generate effective prospect interest and maintain a 90-100% lease ratio.• Facilitate delinquency collections and legal actions with positive outcomes and process accurate financials with $350,000 in monthly transactions.• Manage tenant move-in and move-out procedures, and property special events.• Initiate marketing ideas and assist in coordinating resident functions.• Coordinate and participate in revenue driven leasing and marketing activities.• Facilitate delinquency collections and legal actions.• Assist the Business Manager with reports, resident feedback, and market research.

• Manage a monthly average of 30 Fiber Optic and Coaxial construction projects for Comcast.• Lead and motivate technicians and sub-contractor teams to ensure operations realize quality, cost, delivery and safety goals.• Monitor and mentor technician compliance to corporate safety practices in alignment with OSHA regulations.• Engineer and design drawings and specifications with proactive review of processes to ensure a seamless build and minimize costs.• Manage and track budgets for material and labor on each project.• Review and approve completed sub-contractor as-builts and invoicing.• Maintain strong relationships with State, City, and County inspectors for permits and traffic control plans.• Order and maintain material, hand tool and power tools stock levels. • Maintain communication with property owners and managers during the duration of construction to ensure the highest quality of customer service.• Effectively troubleshoot customer concerns resulting with timely and positive resolutions. • Responsible for invoicing all projects to Comcast, gaining approval, and collecting final payment.

• Supervise and sequence work efficiently for 21-35 union-represented technicians in daily operations of installation and service of Qwest-based and customer-owned telephone facilities to support departmental goals and objectives.• Facilitate training of new technologies and safe work practices with collaborative communication, guidance, and mentoring, resulting in a 25% improvement in productivity.• Effectively troubleshoot daily customer concerns resulting in positive resolutions and fostering a high level of customer satisfaction.• Provide necessary equipment, materials, tools and man-power to support successful completion of all assigned tasks with expenses under budget.• Ensure system compliance and adherence of corporate safety and WISHA and OSHA regulations resulting in the assignment of Management Chairman for the Seattle Area Safety Committee.• Develop staff training, set expectations and requirements, and support quality measurement guidelines.• Create, read, and interpret technical documents and blueprints for construction of outside facilities.• Responsible for tracking and approval of daily payroll, conduct monthly and annual reviews and facilitate corrective action when necessary.• Diligently work across departmental and state lines to ensure 35 employees, displaced by the sale of the public access operations division, found continued employment within Qwest Communications. • Recruited to fiber optics team to support Qwest’s strategy to upgrade communication networks for stronger competitive positioning.• Conduct field evaluations with government representatives and developers to facilitate telephone network repositioning and enhancements for road construction, facilities upgrades, neighborhood planning and new construction.• Use current technologies, including computer-based OSP-FM and traditional records and blueprints to identify and map locations and pathways of conduits and underground facilities.