Rob Dean Email & Phone Number

Kanata, Ontario

Kanata, Ontario

Desktop support – responsible for end user computing, network, telephony and account issues.Conference rooms & A/V – maintain equipment (projectors, televisions, etc.) in conference rooms and support additional audio/video requirements for other events including town-hall meetings, VTC support and webcasts.Printer support – troubleshoot and support printer.

Manage and co-ordinate projects effectively and ensure they are delivered on time, and to agreed quality standards Participate in defining project scope and champion stakeholder requirementsManage interdependencies between projects within the ITS department;Liaise with management and other key stakeholder groups across the College;Identify and mitigate.

Creating new users and maintaining users in Active Directory for the Military GIS programResetting users passwords in Active DirectoryPerforming back up of GIS server using Backup ExecGranting users access to groups/ OU’s with managerial permissionUsing different ticketing systems to track work ordersInstalling / configuring Network peripherals and.

Problem identification, isolation and escalating problems as required.Ensure that Service Levels Agreements are followed.Maintain current documentation of client status, complete trouble tickets, and incident reports. Explain and educate users with step by step procedures to resolve problem or doing it remotely with a Remote Desktop session. Provide.

Assists manager in the day to day operation of the store.Help maintain a high level of customer satisfaction and resolve customer problems in a sincere and friendly mannerLead trainer, training new hires and cross training on different positions

Consult, interpret and verify work orders, specifications, drawings, schematics and special requirements.Set up all tools, materials and equipment to create cable pathways. Call center agent - Technical Support, first and second level.Adecco for Compaq Canada/HP, Ottawa, ON, August 2000 – May 2002Provide service with Internet costumer experiencing.