Rob D. Email & Phone Number

Portland, Oregon, United States

Beaverton, Or

Senior Mac Administrator 5+ YearsImplemented zero touch solution for Mac Environment. Assist End User Services Manager and perform analysis on tickets.Serve as a point of escalation to the Desktop Support Analysts.Create and maintain Windows client software images.Research and establish standard operating helpdesk procedures and best practices for end user devices.Create knowledge base articles and cross-train Desktop Support Analysts.Participate in and lead cross departmental projects related to the architecture of software deployment and procedures that support local end-user desktop systems.Provide input into and assist in implementing strategic plans to ensure existing tools and technologies meet existing and future requirements including input to the annual budget process.Evaluate new tools and technologies that would benefit the team and end users.Demonstrate experience working in a professional, cooperative manner with coworkers, peers, and internal and external customers.Experience with Microsoft Windows 10, Server 2012/2016, and mobile operating systems.Knowledge of LAN/WAN Concepts: Routers, Switches, VPN, Multi-factor authentication, DNS, DHCP, TCP/IP.Knowledge of group polices, MS Exchange administration, OS patching/imaging, client-side software deployment.Hands-on hardware troubleshooting experience for workstationsExperience with PowerShell scripts. Installation and operational experience with Microsoft Office 365 productivity suite.Knowledge of applicable data privacy practices and laws, HIPPAExperience with:Client-side backup solutionsManaging video conferencing systemsJAMF management softwareHTML, Web authoring, and related productsSQL/Relational DatabasesVoIP Phone systems and softphonesTechnical knowledge of Mac OS XScripting against Exchange, AD, Azure, and other O365 servicesApplication and device management/deployment using O365 technologies

Now Surescripts LLCServe as the main point of contact between users, leadership, and vendors.Receive and provide tier-1 and tier-2 support for incoming communications (calls, emails, voicemail, and web service request and incident records).Monitor and maintain the health of the platform, including system performance, scheduled jobs, and integrationsCreate and manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, integrations, reports, and dashboardsDocument business objectives, use cases, business requirements, system specifications, workflows and process documentationInstall and upgrade computer components and software and integrate automation processesSet up accounts and workstationsAssist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.

Portland, Oregon Area

Leading team achieving targets and objectives proposed by the managementCommunicate all the required items in the way indicated for the communication plan. Participate in project design meetings and propose improvements if necessaryEvaluate potential problems and technical hitches and develop solutionsPlan and manage team goals, project schedules and new informationSupervise current projects and coordinate all team members to keep workflow on trackManage project-related paperwork by ensuring all necessary materials are current, properly filed and storedDirect project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emailsCommunicate with clients to identify and define project requirements, scope and objectivesAdhere to budget by monitoring expenses and implementing cost-saving measures

Maintained security and telecommunications system.Maintaining employee and department directories.Operated telecommunication system.Supported continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Filing Copyrights and Trademarks

Implementing technological solutions to solve business problems, creating a schedule for analysis, implementation and testing of technology and working with in-house technical teams to ensure consistency of use, among other duties.Understanding customer requirements and business objectivesProviding strategic advice on using technology to achieve goalsManaging IT initiatives and collaborating with in-house technical staffDesign IT systems and networks ensuring the right architecture and functionalitySupport new technology implementationTrain users in new and existing IT systemsProvide assistance with technical issuesRevise existing systems and suggest improvementsProduce reports

Portland, Oregon Area

Install and configure software and hardwareManage network servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and modelsDevelop expertise to train staff on new technologiesBuild an internal wiki with technical documentation, manuals and IT policies

Filmmaking, Film, Directing, Producing

Digital Media Production, Film, Digital Media