Rob D. Email & Phone Number

Portland, Oregon, United States

Beaverton, OR

Senior Mac Administrator 5+ YearsImplemented zero touch solution for Mac Environment. Assist End User Services Manager and perform analysis on tickets.Serve as a point of escalation to the Desktop Support Analysts.Create and maintain Windows client software images.Research and establish standard operating helpdesk procedures and best practices for end user.

Now Surescripts LLCServe as the main point of contact between users, leadership, and vendors.Receive and provide tier-1 and tier-2 support for incoming communications (calls, emails, voicemail, and web service request and incident records).Monitor and maintain the health of the platform, including system performance, scheduled jobs, and integrationsCreate.

Portland, Oregon Area

Leading team achieving targets and objectives proposed by the managementCommunicate all the required items in the way indicated for the communication plan. Participate in project design meetings and propose improvements if necessaryEvaluate potential problems and technical hitches and develop solutionsPlan and manage team goals, project schedules and new.

Maintained security and telecommunications system.Maintaining employee and department directories.Operated telecommunication system.Supported continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Filing Copyrights and Trademarks

Implementing technological solutions to solve business problems, creating a schedule for analysis, implementation and testing of technology and working with in-house technical teams to ensure consistency of use, among other duties.Understanding customer requirements and business objectivesProviding strategic advice on using technology to achieve.

Portland, Oregon Area

Install and configure software and hardwareManage network servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and modelsDevelop expertise to train staff on.

Filmmaking, Film, Directing, Producing

Digital Media Production, Film, Digital Media