Goals:Help bridge the gaps between people, processes and technology. Strive to be a trusted advisor to both customers and colleagues.Skills:Strong Customer focusExcellent problem solving skillsConsiderable experience with ITBM and ITSM Processes and ToolsAbility to lead workshops and provide product demonstrationsTranslating business requirements into technological solutionsExperience:Nearly 20 years of experience in the IT Industry as an Individual Contributor, Team Lead, Manager and Consultant. 7 Years experience in the Enterprise Management and Monitoring space and 9 years in IT Service Management. Experience with multiple business verticals, including Health Care, Insurance, Retail and Technology Organizations.