Responsible for the day-to-day operations of the conference and event services functions of the College. The Department is responsible for booking and approving all events and maintaining the campus scheduling system while organizing all related service orders (physical plant, catering, IT/Media). The main focus for external operations is to provide vision, solicit, plan and direct high quality events, camps and conferences with specific emphasis on adding outside groups and revenue generating activities. Lead the development of a comprehensive marketing plan to attract external clientele and the generation of supporting materials (website, brochure, advertising, etc.).

Responsible for managing University facilities for conferences, special events and other programs to internal and external customers. Provide leadership in marketing the University's facilities, developing revenue-generating activities, negotiating and administering contracts, scheduling and ensuring customer satisfaction. Collaborate with academic and administrative departments to assure that appropriate priority is given to the University needs for facilities.

Provided five star quality concierge services for the NFL Owners during Super Bowl week. Proactively anticipated the needs of the owners, reminding them of scheduled events, constraints, etc. and protecting them from unnecessary or unwanted demands by others. Also assisted the NFL Liaison Managers and NFL League Office with all inquiries pertaining to the owners’ accommodations, transportation, ticketing, and media appearances. Responded to the managers’ requests in an accurate and timely manner to assure successful completion of various NFL events leading up to and during Super Bowl weekend.

Responsibilities include the enhancement, marketing and management of the summer conference program, negotiating and administering contracts, collaboration with other departments involved in conference operations, scheduling facilities, supervising staff, providing logistical support and ensuring customer satisfaction. Supervise two off campus Residence Hall Directors in conjunction with providing direction for the residential education program for the students living in the themed apartment areas (Academic Excellence & Service Learning). Coordination of residence hall front desk operations, staff selection, and training of approximately 60 student employees.

Administrate and manage the total residential operation of campus housing, to include facilities, contracts, staff selection and the development of students. Administrate student health services and commuter information/application/approval process. Essential duties of the Chief Housing Officer (CHO) include budgeting, personnel, policy development and enforcement. Additional responsibilities include training staff, conducting performance evaluations, responding to campus emergencies, coordinating summer conference groups, conducting statistical research, building and planning new residential facilities and participating as a member of the Dean’s Council.

Responsibilities include the overall administrative and programmatic aspects of the department. The key responsibilities for the Chief Housing Officer (CHO) include directly supervising all professional staff members (6) in the department, coordinate selection process to hire staff, facilitate planning and construction of new facilities, establish guidelines and policies for student housing, respond to campus emergencies, coordinate housing assignment process, budgeting, and work with other areas within the division.