Rob Gardner Email & Phone Number

Marietta, GA, US

Alpharetta, Georgia

Alpharetta, Georgia

Alpharetta GA

Responsible for:-Defining and communicating supportability requirements by being an active participant in the software development processes - including Core Team participation, JAD sessions, Sprint Reviews, Release Planning, alpha/beta testing (in-house and on-site), etc.-Understanding and communicating potential risks and impacts to the customer, team.

Atlanta GA

-Manage all aspects of day to day escalation activities within EMI-DM Support.-Interact with all departments within the business unit and other Mckesson Support centers to resolve customers’ business needs and coordinate inter-product interactions.-Represent the Customer Support department at the business unit core team providing key input into product.

Alpharetta Ga

-Oversee the tier two support team for day to day operations and serve as an escalation point to expedite closure of unresolved customer issues.-Responsible for providing software support for healthcare based document imaging systems. -Partner with other business units, to provide requirements for system monitoring applications with automated alerts to.

Atlanta GA

-Responsible for providing software support for document imaging systems installed in the US and Europe. Engaged in regular international travel for new installations, providing feedback to development on feature improvements and internationalization of application messages.-Responsible for creating support documentation and reviewing technical.

Los Agneles County Tax Collector

-Provide single point of contact for a high profile customer. Responsible for gathering requirements for customized document imaging software with workflow components.-Work with development team to feed back information on software defects and feature enhancements, driving the advancement of the product.-Maintain all aspects of a customized, workflow.

North Arlington New Jersey

-Responsible for providing on-site hardware support and servicing of document imaging systems in the New York Metropolitan area.-Played a key role in the rollout of multimillion dollar implementation of imaging systems throughout the Washington DC area, including installations at the Pentagon, CIA and Social Security Administration.-Trained Support.