Rob Heller Email & Phone Number

New York, United States

New York, Ny

• Oversaw the production environment, a mix of physical and cloud services.• Supported network infrastructure, managed services, telecom, and data security.• Managed staff of engineers in New York and Chicago.• Grew engineering staff to meet projected needs.• Worked closely with other technology managers on corporate-wide projects in New York, Chicago, Los Angeles, and London all reporting to the Regional Chief Technology Officer.• Maintained network and storage systems using TCS guidelines and handled escalations during major outages.• Assisted TCS with network infrastructure and firewall security changes.• Provided desktop support to digital media producers, artists, editors, executives, and clientele.• Administered network and application services provided by the parent TCS organization. ◦ Microsoft365, including MS Teams for voice service and collaboration. ◦ Virtual Desktop Infrastructure for remote work.• Enforced data and content security policies following TCS guidelines.• Lead on all technical aspects of client security audits and internal reviews.• Managed vendor relationships for hardware, software, support, telecommunications, and managed services.• Handled tech budgets, software and service licensing, office operations, and client services.• Improved end-user support standards. ◦ Worked with the New York operations manager to set local SLA’s. ◦ Coached engineering staff to improve response times and ticketing.• Upgraded the Wi-Fi platform at the New York office to Cisco Meraki mesh.• Directed the migration of the New York office from local VoIP provider to MS Teams Voice.• Oversaw expansion of co-location presence to support remote Chicago users.• Improved network and server infrastructure monitoring. ◦ Expanded existing LibreNMS to monitor network infrastructure in multiple locations. ◦ Built Nagios test server. ◦ Fixed error reporting via email, enabling engineers to focus on crucial incidents.

New York, Ny

• Supported server and network infrastructure, managed services, telecom, and data security. ◦ Multi-vendor LAN, WAN and WLAN infrastructure. ◦ Microsoft Active Directory for file sharing & authentication. ◦ AWS for remote rendering farm and remote monitoring. ◦ Google Workspace, Slack, MS Office, and Adobe Creative Cloud.• Supervised the VMware environment running in data center on-premises, virtual Windows and Linux servers providing end-user services and application hosting along with high-capacity storage system for digital assets.• Managed small staff of engineers.• Interviewed & hired a new desktop support engineer.• Planned the IT budget, including Capex improvement projects.• Provided technical support to the in-house software developers, digital media producers, editors, and executives. • Provided remote access and IT support to the creative staff, mostly wfh.• Managed desktop environments and user support.• Managed vendor relationships for hardware, software, managed services, support, and telecommunications in the New York City and Los Angeles offices.• Improved the IT ticketing and service request process.• Improved infrastructure performance monitoring & alerting.• Substantially reduced MSP, internet & telecom costs.• Established new service contracts for storage systems.• Developed a new disaster recovery plan.• Upgraded firewalls in all locations to provide better security and remote services.• Migrated VoIP service to a better provider.• Replaced intra-office WAN with high-speed mesh.• Upgraded Tribeca office Wi-Fi service.• Purged & archived unused digital assets from the storage system.

Washington, Dc

• Supervised server and network infrastructure, email, telecom, and data security.• Oversaw desktop environment, user support and email administration.• Managed system administrator in the Washington, DC office.• Managed technology vendor relationships.• Rolled out a new and improved vpn service, ensuring production continuity for The Hill Television studio and other crucial operations in response to the Covid-19 pandemic.• Redesigned the office network using existing equipment, improving fault tolerance and performance without additional expense.• Oversaw the installation of new fiber cabling as a planned expansion of the existing network• Redesigned and upgraded the television production network to 10gb using inexpensive after-market equipment with the Hill Television video engineers.• Built KVM virtualization platform to provide new in-house services: dynamic dns and dhcp, managed printing, network performance monitoring and alerting, among others.• Leveraged existing Amazon Web Services to provide remote monitoring and alerting.• Transitioned the company to a new VoIP provider, and to two new isp’s.• Upgraded the entire office to new Meraki firewall, Wi-Fi and core switches

New York, Ny

• Supervised server and network infrastructure, email, telecom, and data security.• Managed off-site data center facility in New York.• Supervised desktop support at NY headquarters for a staff of 300 users.• Assisted Los Angeles technology staff remotely and in-person.• Supported developers, software engineers, and producers from the magazine brands.• Managed technology vendor relationships.• Managed the physical and virtual servers running Windows, CentOS, KVM and Xen.• Managed the Cisco-based LAN, WAN & WLAN.• Managed the virtual environment hosted in AWS• Redesigned and upgraded the networks in the New York and Los Angeles offices.• Retired one of two data center facilities and scaled the other one down to reduce costs.• Built new virtualization servers for production and development from the recovered hardware.• Worked with in-house counsel on software license compliance and service contracts.• Led the effort to establish a computer usage policy.• Wrote performance reviews and secured merit raises for all my direct reports.• Interviewed and recommended an additional systems administrator.• Improved system security and application control & maintenance of many inherited systems.• Reorganized the New York office server rooms, improving power distribution and connectivity.• Improved performance monitoring of all servers, networking and power distribution equipment.• Worked with the lead application developer to establish a presence in AWS.• Planned and executed the infrastructure portion of two New York office relocations. Worked with isp's, electrical & cabling contractors, movers, construction companies, and building engineers.

New Providence, Nj

• Supervised server and desktop environments, networking, email, telecom, and data security in the Washington, DC and New Providence locations.• Built, maintained, and administered internet presence for multiple companies at our remote data center facilities.• Built, maintained, and administered server, network and telecommunications environment in the New Providence headquarters as well as supported offices in New York and Washington, DC.• Worked closely with application developers to build new systems and deploy code.• Managed technology vendor relationships.• Operated mixed Redhat Linux & Microsoft Windows environment, and legacy Solaris systems.• Moved and greatly expanded co-location operations to a Tier3 data center in lower Manhattan.• Designed infrastructure for two office moves, including New Jersey server room. Worked with the architect, electrical, and building engineers, and general contractors. • Improved network capacity, data storage, security, and overall reliability in New York and Washington offices.• Managed support staff. Interviewed and approved the hiring of technicians at all locations.• Co-authored annual IT budgets.

New York, Ny

Commercial real estate news & information publisher.Responsible for the company’s information technology at every level: networking, data security, telecommunications, email, web hosting, server operations, and user support for a staff of 50. Worked closely with CTO of sister company on application & database issues.- Redesigned and rebuilt the company’s infrastructure, vastly improving the level of service.- Migrated web sites from managed hosting to Linux-based in-house systems at MCI data center.- Built zero-cost Linux-based systems for web, dns, email & firewall services.- Switched internet connectivity and phone service from XO Communications to MCI.- Researched & installed new accounting system. Worked with consultants to migrate data.- Hired and managed desktop support technician.

New York, Ny

Startup e-commerce web site, offering high-end fashions, jewelry, and similar consumer items.Built and maintained office LAN for staff of 40. Designed and implemented WAN topology between business office and co-location facility. Built and maintained all new systems for web, dns, database, email and firewall services. Established presence at Global Crossing data center on 9th Avenue for co-location and internet connectivity. Basic administration of phone and voicemail systems. Hired and managed desktop support technician.

New York, Ny

Corporate IT representative to the Pathfinder / New Media division. Built and administered Windows NT, Netware and Appleshare servers for file sharing and other services. Provided desktop support to over 220 web designers, producers, application developers and operations staff. Managed consultants on large projects.

New York, Ny

Managed and maintained over thirty production servers in a mixed Windows NT, Netware, and Unix environment. Managed staff of six, plus various consultants, as head of server support group. Supported user population of over 200 corporate and information services employees at the desktop and network application level. Helped establish corporation-wide microcomputing standards.

New York, Ny